Client Case Study


Malek, Inc. Mechanical and Plumbing Contractors specializes in commercial and residential heating and air conditioning systems sales, repair and maintenance. Service is a top priority and customer loyalty is their goal. Aiming to reduce the amount of manual processes, increase the speed in which they could access information, as well as grow their business, Malek quickly realized Great Plains was not going to be able to handle their construction software needs. Malek leveraged Jonas to improve the efficiency of their operation from top to bottom and provide them with a construction-specific software solution that could handle their business needs today, as well as in the future.

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Theresa Martin - Malek Inc.

Functionalities

  • Drag & Drop

    With our intuitive, easy to use construction dispatch scheduling software, drag and drop tickets and easily copy and paste from one technician to the next. This feature eases, and greatly enhances, the dispatching process.
  • Mobile Capabilities

    Our dispatch scheduling software allows dispatchers to send new jobs directly to the technician's mobile device. Technicians are able to update the work order, look up previous work history, upload pictures, make notes, and capture signatures - right from the field.
  • Customized Views

    Customize our dispatch board to your needs! Each dispatcher can create and setup their own dispatch board, displaying only the necessary features required. The dispatch board can also be filtered by technician, occupation code, territory, types of work, sales categories, and divisions.
  • GPS Routing

    Our construction dispatch scheduling software comes with built-in GPS routing technology, which allows dispatchers to assign service jobs to the nearest technician. This feature also provides dispatchers and service managers with the ability to better track and manage technician productivity.
  • Multiple Views

    With multiple, user-definable views, our dispatch scheduling software provides technicians with the ability to schedule multiple technicians using a single dispatch solution. No more switching in and out of screens!
  • Faster Billing Cycle

    With the ability to complete and upload work orders directly from their mobile device, there is no need for the technician to return to the office and manually submit their paperwork. This allows billings to be sent out much quicker, resulting in a faster billing cycle.

Flexible Solutions for Your Industry