Professional Services Training Team

We stand behind our product and always strive to be the best.

We care about your experience and success using Jonas Construction Software.

Our Professional Training team has a comprehensive customer support program to ensure you will always be well taken care of.

What you can expect.

We understand the job is not done until it's done right.


Our comprehensive training program will ensure your team is capable and confident with the software from day one.

The training schedule will be customized based on your availability, and each session is recorded. We design specialized tracks for key roles and focus on workflow processes. You have an unlimited number of attendees, and they will receive certification after they complete the training.

We believe great support after implementation is just as crucial as the support you get in the beginning, so we have staff dedicated to your ongoing success as a user.

They will understand your business, teach you about new features as we launch them, and ensure you’re getting the most out of Jonas Construction Software. And of course,  you'll have their number so you can contact them any time you need help.

Our software will be the backbone of your business - and we don't take that role lightly.

Whenever you need us we’re here for you. We respond to high priority calls within 15 minutes and resolve them within 4 business hours. Our response-time commitment will be detailed in your agreement.




  • 2-3 Days

What we need:

  • In-depth file and systems review
  • Complete Customer Process Understanding

What we provide:

  • Training Schedule
  • Excel Mapping Files for all core system areas
  • Business Process Mapping


  • Clear delineation of tasks from both sides
  • Comprehensive understanding of the project, processes, and people



  • 1-3 Months

What we do:

  • Training map of people to process
  • Task training customized to each person and process

What to expect:

  • Jonas Certification process for each employee
  • Fully recorded online sessions for people to review


  • Full understanding of Jonas and how to complete day-to-day functions



  • Ongoing

What we do:

  • CSM fully available for first week of go-live
  • Ongoing hands-on support

What we provide:

  • Full standard documentation provided
  • Videos of all online training sessions and “How-To” Videos provided
  • Full Consulting to ensure as business changes your Jonas Solution adapts as well


  • Dedicated Customer Success Manager
  • 24x7 Phone Support 
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