Without a Service Management Solution:
As your technician Joe sets out to begin his day, the first stop made is to the office. Aside from the traffic on the way to office, he finally makes it in (30 minutes late) and picks up his schedule and work orders for the day. Before even starting his first job, Joe is already behind. As he rushes to his first job location, Joe is worried that the customer will not be pleased he is late to begin with. Nonetheless he arrives, apologizes to the customer, and begins the job. Halfway through the job, Joe realizes he does not have an important part needed to finish the job. Unfortunately, because he is already so far behind for the day, Joe has to reschedule to another day. Needless to say, the customer is not impressed. He completes most of the paperwork by hand and takes a few quick photos, which he will upload to his computer sometime later in the week and moves on to his next service job. Joe completes most of the jobs that he had scheduled for the day, apologizing to each one for being late, but ends up having to reschedule two more because he fell so far behind and still has to return to the office to drop off his hours and paperwork. On the way back, he accidentally spills some coffee on the paperwork, making it even that much more difficult to read. This kind of day is far too common for Joe and he goes home exhausted.
With a Service Management Solution:
Joe wakes up, gets ready for work, and checks his schedule right from his tablet. His first job is close by, and there is no need to go into the office and pick up his schedule, so he heads straight there. Using a service management solution such as Jonas eMobile, Joe already has the work orders for the day loaded onto his tablet, as well as all of the past technician history and notes. He arrives at his first job location with all of the right equipment, ready to complete the job for the customer. Upon completion, the customer is satisfied that the issue is fixed correctly, and on the first visit. Joe captures the customers’ signature directly through eMobile and submits the work order from the field, which is synchronized directly back into Jonas Construction Software to update payroll and billing information. In the afternoon when Joe has some free time available, he is contacted by the dispatcher, who utilized the GPS Routing feature within the Jonas Dispatch Scheduler, to inform him of a job he can quickly complete close to his location. Joe completes this job and finishes out the rest of his day. After his last job, Joe inputs his hours directly from the field via a solution such as Jonas Field Time, which is automatically integrated into the Digio document management system. Joe gets home on time without having to go back to the office and manually submit his hours and paperwork.
Which one of these scenarios sounds like the better option? Life with a service management solution in place will not only make your field technicians lives easier, but also your employees in the office.
Request a free demo today and find out how your service-based business can benefit with Jonas!