June 17th, 2021

KB Faves for June are here!


Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Analyst, Tracy Clubine:

1. How to perform the initial setup to be able to record deposits to a Job in Job Costing?

Click Here

2. How to release stored materials in Job Costing via Progress Billing?

Click Here

3. How to move costs from a Cost Item on one Job to that of another Job?

Click Here

4. How do I do a batch invoicing in Job Costing?

Click Here

5. What do the ‘Sales Tax Method’ options mean in the Job Costing Job/Project Master ‘Taxes’ form?

Click Here

Regards,

The Jonas Team

June 15th, 2021

ACTION REQUIRED – July 2021 Payroll Update


The July 2021 Tax Tables are now available for download.

Who’s affected?

Canadian Payroll users that process payroll in New Brunswick . In other words, if you use, or purchased Canadian Payroll AND have payroll in New Brunswick, this change will impact you.

Summary Statement

Please be advised that July 2021 Tax Tables are now available to be downloaded. These changes are only for the province of New Brunswick. If you do not have a New Brunswick payroll, the update is not required.

If this impacts me, is there anything I need to do?

This update impacts both Jonas Cloud customers, and Customers who host their own data (either on-premise or in their own cloud storage)

  • Customers who host their own data, or have their own Cloud storage, will need to download and complete the payroll only update. That payroll update can be accessed here.
  • Customers who are hosted with Jonas Cloud do not need to complete an update. It will be completed by the Jonas Cloud service team.

Please be advised even if you do not have New Brunswick payroll, you will still receive a message when calculating taxes for any pay ending dates between June 20th and June 30th. The message will ask if you want to use the July tax tables – the message can be ignored (i.e. can be answered No or Yes) if you do not have New Brunswick Payroll.

***Jonas Cloud Customers will automatically receive the update on June 22nd, 2021 at 5:00 AM local time. No further action is required**

Regards,

The Jonas Team

May 19th, 2021

Tune-in to our roundtable ‘Covid & Construction: 2020 a year in review


Almost part way into 2021, we find ourselves looking back on 2020, and trying to make sense of what happened last year in the construction and service industry.

In order to start piecing things together, and to get a real sense of what other companies went through, tune-in to our Roundtable on June 3rd, at 2pm Eastern.

We spoke with 3 established construction & service companies about:

  • Their experience when covid hit the mainstream, circa March 2020,
  • What they did in order to survive throughout the year, and
  • What lessons, silver linings, and predictions they have as we move forward

Reserve your spot here to hear their thoughts and opinions on – Covid & Construction: 2020 a year in review!

Our roundtable members are:

  • Dave Connor, CFO at Harrell-Fish Inc
  • Dustin Pohlman, VP at ATR Contractors
  • JD Swenson, at 4Front Energy Solutions Inc

Regards,

The Jonas Team

May 19th, 2021

KB Faves for May are here!


Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Specialist, Shannon Jackson:

1. How to transfer costs from Work Orders to Jobs?

Click Here

2. Occupation Code not appearing when setting up tech ID in Service Billing.

Click Here

3. Troubleshooting Tips – Service Contract Analysis of Revenue Report does not match GL.

Click Here

4. How would a Technician invoice a Work Order from their Mobile Device in the field?

Click Here

5. How to change a contract number in Service Contracts?

Click Here

Regards,

The Jonas Team

May 18th, 2021

Holiday Hours – Victoria Day – Monday May 24th Long Weekend


Support holiday hours will be in effect for: Monday, May 24, 2021, from 8:30am to 5:00pm (EST).

After-hours emergency service will be available after those times. We will be back to regular support hours on Tuesday, May 25th, 2021.

Thank you for your continued support and partnership!

Regards,

The Jonas Team

May 17th, 2021

ATTENTION: New “File Transferring Process” in the Jonas Cloud


To improve security and performance when transferring files between the Jonas Cloud and your workstation, we are transitioning from the Q-Dir solution to the Microsoft OneDrive solution. Over the coming weeks, we will be enabling MS OneDrive on your Jonas Cloud instance so that you can setup, configure and use it.

Who is impacted by this?

If you are currently using Jonas Cloud as your hosting option, this impacts you.

IMPORTANT: We will provide you training materials in the form of KB Articles and Training Videos.

For a short time, you will be able to use both Q-Dir and MS OneDrive. This timing overlap is intended to enable you to use Q-Dir, while familiarizing yourself with MS OneDrive. Once you’ve gained confidence using MS OneDrive for your file transferring requirements, we’ll remove Q-Dir from your Jonas Cloud instance. From that moment forward, MS OneDrive will then be your more secure and faster file transferring solution.

Jonas Cloud “MS OneDrive Early Adopters” are very pleased with the increase in performance and speed, so we are very excited to launch MS OneDrive on the Jonas Cloud!

Here are the two key dates to remember:

  1. On June 28th, MS OneDrive will be available to you (as well as Q-Dir)
  2. On July 6th:, Q-Dir will be removed from the Jonas Cloud

As we get closer to these dates, we will be sending you more emails reminding you of these dates; and providing you access to the KB Articles and Training Videos for MS OneDrive.

Regards,

The Jonas Team

May 7th, 2021

ATTENTION REQUIRED: Software update for all Jonas Cloud customers


ACTION REQUIRED – Ontario has lowered the Maximum Assessable Earnings. Effective immediately, please update Ontario WCB/WSIB Maximum Assessable Earnings in Jonas.

What is Occurring?

On May 17, 2021 we’ll be rolling out the product update for the latest Jonas version.

  • If you are on version 2018, you will be updated to 2018.2963.
  • If you are on version 12.8, you will be updated to 12.8.2300.
  • What Action Do I Need To Take?

    This update will automatically be occurring on May 17, 2021 at 4:00AM (local time). We ask that all users are logged off the cloud between the hours of 3:00am-5:00am local time. The software update will be completed by 5:00am (local time).

    Regards,

    The Jonas Team

    May 6th, 2021

    Ontario WCB/WSIB Maximum Assessable (Insurable) Earnings Update


    ACTION REQUIRED – Ontario has lowered the Maximum Assessable Earnings. Effective immediately, please update Ontario WCB/WSIB Maximum Assessable Earnings in Jonas.

    Who’s affected?

    If you use, or purchased Canadian Payroll, and you process payroll in Ontario, this change will impact you.

    Summary Statement

    Please be advised that Ontario WSIB has recently announced they are lowering the maximum assessable earnings for 2021 from $102,800 to $97,308. If this affects you, please update the Ontario WCB Maximum setting in your Jonas software.

    If this impacts me, is there anything I need to do?

    You will need to manually update the ‘maximum amount’ setting in Jonas by going under Canadian Payroll > Payroll Configuration > WCB Asses. Maximums. Select year 21, province ON and update the amount under the Yearly Maximum field to $97,308.

    wsib insurable earnings update

    If there is more info coming, when can I expect it?

    For more information, please see the “Maximum insurable earnings” section in below link.

    www.wsib.ca/en/2021premiumrates

    Regards,

    The Jonas Team

    May 5th, 2021

    Action Required: Hotfix on May 6th 2021


    On the morning of Thursday, May 6th, we will be providing a hotfix update for Field Time, Field Manager, Jonas Documents and EBI. Please perform a backup of Data Mart prior to May 5th at 11:59pm Local Time.

    Who was affected?

    This affects you if you currently own and use the following modules – Field Time, Field Manager, Jonas Documents and Enterprise Business Intelligence.

    Summary Statement

    We are performing a hotfix in order to resolve minor issues in Jonas Documents, Field Time, Field Manager and EBI. The update will be completed automatically. Please backup your Data Mart. If you use Jonas Cloud, your backup is completed by our Jonas Cloud Team.

    When & What is Happening?

    On the evening of Wednesday, May 5th, we will be initiating a hotfix update that will take full effect on Thursday, May 6th 2021 at 5:00am Local Time. The following identified issues will be resolved following this update:

    Field Time

  • Terminated employees were being excluded from reports exported to Excel
  • Geolocation information was removed following Approver edits or modifications
  • Clock entry Date and Time fields were not disabled when Users saved an entry and then reopened it.
  • Field Manager

  • Multiple Job Unit entries for the same job on the same day were not saved correctly.
  • Daily Logs was not displaying the correct entries based on status flags set in Jonas Apps Admin.
  • Jonas Documents

  • An issue with Filtering the documents view was not working as expected when various filters were applied.
  • EBI

  • In Public Reports > Job Cost > Job Details, it was found that not all costs were being included in the Job Details view. The view has been modified to ensure all available costs are included for review.
  • In Public Reports a New Templates option now available. Users will have access to the several new template reports that were recently added to the EBI application.
  • Why is this Happening?

    If you are responsible for your own hosting:

  • Yes. Please make sure to do a backup of your Data Mart prior 11:59pm Local Time on May 5th.
  • If you are hosted on Jonas Cloud:

  • No. Your Data Mart backup is performed by our Jonas Cloud team.
  • Please know that between the time of the hotfix being initiated, and when it takes full effect, there will be no disruption to your service. For the Full Release Notes, please click HERE.

    Regards,

    The Jonas Team

    April 26th, 2021

    Attention Required – Incident Report – Script Error

    Who was affected?

    If you launch Jonas using the Jonas Enterprise menu, this affected you. For reference, the Jonas Enterprise icon can be seen here.

    Note – this did not impact companies that use Jonas Cloud.

    Summary Statement – An update to our newsfeed page caused an error in the script that displays the newsfeed within the quick menu in Jonas. This issue has now been resolved, and this communication is to provide you with an overview of what happened.

    What Happened?

  • In order to display the newsfeed within the Jonas home screen, the newsfeed is hosted on a webpage, which is then brought in to the software, employing a script. In the recent update, the URL, where the newsfeed is hosted, unexpectedly changed. As a result, the wrong URL was brought in, and employed scripts that caused the errors.
  • How does this affect me?

  • Yesterday, on April 29th, when launching Jonas, or opening various pages within the software, you may have been prompted with this error (or a similar Script Error):
  • If this impacts me, is there anything I need to do?

  • If you are not seeing this error when logging into Jonas, or in various screens, there is no impact to you.
  • If you are still experiencing this issue, it is due to the scripts being caught in your cache. In order to resolve this, we suggest restarting Jonas. As a second measure, we suggest restarting your computer.
  • If you are still experiencing issues after attempting both suggestions, please reach out directly to our support team via Jonas Connect
  • If there is more info coming, when can I expect it?

  • At this point, we are considering this issue resolved. That said, if we find more information to suggest that this issue is not resolved, we will communicate with you via Jonas Connect, the Newsfeed, and Email. We apologize for this inconvenience to your work day.
  • Regards,

    The Jonas Team

    April 26th, 2021

    ACTION REQUIRED – On May 5th 2021, the Jonas SSL Certificate, jonas.jonasportal.com, will be expiring.


    Who’s affected?

    · If your version of JComm is 2.4.19.1 this impacts you. You are receiving this email because our most recent records indicate that you currently utilize this version of JComm.


    Summary Statement – On Wednesday May 5th 2021, the Jonas SSL Certificate will expire. In order to continue using the Modules listed below, you will be required to update the certificate. Why is this happening? · SSL Certificates are responsible for executing secure communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

    How does this affect me?
  • By not downloading and installing the certificate prior to May 5th 2021, the following applications will stop working properly.
  • eMobile
  • eService
  • eTimesheets
  • Jonas API’s

  • If this impacts me, is there anything I needs to do?
  • If you are an Administrator or Controller, please ensure you download the new version of the jonas.jonasportal.com certificate and install it prior to May 5, 2021. The updated certificate is responsible for executing secure communications.

  • If I need anything more, where can I find it?
  • Click here for instructions on how to download and install the certificate. Should you require any assistance with the installing the certificate, please contact the Jonas Support Team by logging a case in Jonas Connect.

  • If there is more info coming, when can I expect it?
  • We will be sending you two more email reminders leading up to the May 5th 2021 deadline. You can expect one of those emails the week of April 26th and another the week of May 3rd.

  • Regards,

    The Jonas Team


    April 22nd 2021

    KB Faves for April are Here!

    Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Internal Trainer, Sujaan Kunalan.


  • How to add a company logo to a standard Jonas Invoice?
  • Click Here
  • Where can I setup a new user in Jonas?
  • Click Here
  • User is unable to create Audit Archive File. How can I verify the setup within Jonas for archiving audits?
  • Click Here
  • How to activate and restrict periods in Jonas in order to regulate posting to specific months?
  • Click Here
  • How to create and export reports for Auditors?
  • Click Here

    Regards,

    The Jonas Team


    April 19th, 2021

    Jonas v.2021: 10 Reasons to Join the Early Release Program

    Jonas is delighted to invite you to join our Jonas 2021 Beta (Early Release) program. Enjoy the newest and most exciting features of the latest Jonas Software version while helping to make this our best release yet.

    Here are 10 Reasons to Join the Jonas v.2021 Early Release Program You will…

  • Be the first to use new and innovative features.
  • Provide feedback on the user experience.
  • Share your unique and valuable perspective.
  • To learn more and become a part of the Jonas 2021 Early Release Program, click here.


    Regards,

    The Jonas Team

    April 15th, 2021

    ATTENTION REQUIRED: Maintenance to the Jonas Communication Service

    On April 20th and 27th, there will be scheduled maintenance completed on the Jonas Communication Service (JComm), which will result in a momentary outage.

    Who’s affected?

  • This affects clients who use our most recent versions of Jonas JonasCommuniationService (JComm). You are receiving this email because our most recent records indicate that you currently utilize one of these versions.
  • Summary Statement

  • On April 20th 2021, we will be updating JComm to a new version that will enable us to automatically update SSL certificates, which we will be doing on April 27th 2021.
  • What is occurring?

  • SSL Certificates will be expiring on May 5th 2021 and in order to maintain ongoing service, we have coordinated a 2-step approach to update the JComm service. Each update takes approximately 20 minutes.
  • Step 1 – On April 20th 2021 at 5:00am Local Time, Jonas will be rolling out the product update for the latest Jonas Communication Service version. This new version has a feature that will allow Jonas to update SSL certificates remotely. This update will be complete by 5:20am Local Time.
  • Step 2 – On April 27th 2021 at 5:00am Local Time, Jonas will remotely update SSL certificates. This update will be complete by 5:20am Local Time.
  • Why is this happening?

  • SSL Certificates are responsible for executing secure communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.
  • How does this affect me?

  • This makes your job easier – By updating JComm to allow us to remotely update SSL certificates, it means that now, and in the future, you will no longer need to complete that step, as you have in the past.
  • If this impacts me, is there anything I needs to do?
  • The only thing required, is for you to be aware that you may encounter two momentary outages. Each outage could last up to the duration of the update itself (20 minutes), though likely will be shorter. As such, it is recommended that you not submit eMobile work orders during the update periods. Those are:
  • · April 20th 2021, from 5:00am-5:20am Local Time, and
  • · April 27th 2021, from 5:00am-5:20am Local Time
  • If there is more info coming, when can I expect it? We will be sending you a follow up email, after April 27th 2021, to inform you that all has been updated successfully. If your update is unsuccessful, we will reach out to your business directly to address the situation.

    Regards,

    The Jonas Team

    April 15th, 2021

    ACTION REQUIRED – Avoid Service Interruption

    Who’s affected?

  • If your version of JComm is 2.4.19.1 this impacts you. You are receiving this email because our most recent records indicate that you currently utilize this version of JComm.
  • Summary Statement

  • On Wednesday May 5th 2021, the Jonas SSL Certificate will expire. In order to continue using the Modules listed below, you will be required to update the certificate.
  • Why is this happening?

  • SSL Certificates are responsible for executing secure communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.
  • How does this affect me?

  • By not downloading and installing the certificate prior to May 5th 2021, the following applications will stop working properly.
  • eMobile
  • eService
  • eTimesheets
  • Jonas API’s
  • If this impacts me, is there anything I need to do?

  • If you are an Administrator or Controller, please ensure you download the new version of the jonas.jonasportal.com certificate and install it prior to May 5, 2021. The updated certificate is responsible for executing secure communications.
  • If I need anything more, where can I find it?

  • Click here for instructions on how to download and install the certificate. Should you require any assistance with the installing the certificate, please contact the Jonas Support Team by logging a case in Jonas Connect.
  • If there is more info coming, when can I expect it?

  • We will be sending you two more email reminders leading up to the May 5th 2021 deadline. You can expect one of those emails the week of April 26th and another the week of May 3rd.
  • Regards,

    The Jonas Team

    April 6th, 2021

    ATTENTION REQUIRED: Notice of Jonas Cloud outage!

    Earlier today, between the hours of 1:30pm EDT and 3:30pm EDT there was an issue that prevented Jonas Cloud users from launching Jonas apps.

    This affected all customers who use Jonas Cloud as their hosting platform for Jonas. At 1:50pm EDT, the Active Directory service became no longer available. The Active Directory is responsible for user authentication and password verification.

    This means that without this functionality, users trying to launch the Jonas Apps would not have been verified, and therefore seen an error.

    As of 3:30pm EDT, this issue is no longer affecting any users, and has been resolved. The Active Directory was restored, thereby providing authentication and verification for users as they launch Jonas Apps. In order to ensure that this does not happen again in the future, we have made architectural changes to the Jonas Cloud infrastructure.

    We apologize for the interruption of service to your workday.

  • Click here for instructions on how to download and install the certificate. Should you require any assistance with the installing the certificate, please contact the Jonas Support Team by logging a case in Jonas Connect.
  • If there is more info coming, when can I expect it?

  • We will be sending you two more email reminders leading up to the May 5th 2021 deadline. You can expect one of those emails the week of April 26th and another the week of May 3rd.
  • Regards,

    The Jonas Team

    March 5th, 2021

    ATTENTION REQUIRED: Software update for all Jonas Cloud customers

    What is Occurring?

    On March 15, 2021 we’ll be rolling out the product update for the latest Jonas version.

  • If you are on version 2018, you will be updated to 2018.2798.
  • If you are on version 12.8, you will be updated to 12.8.2215.
  • What Action Do I Need To

    This update will automatically be occurring on March 15th, 2021 at 4:00AM (local time).

    We ask that all users are logged off the cloud between the hours of 3:00am-5:00am local time.

    The software update will be completed by 5:00am (local time).

    Regards,

    The Jonas Team