Home » Newsfeed
visit jonas connect

1-888-789-9073

Jonasconstruction.com

02/08/2024

ACTION REQUIRED: Jonas SSL Certificate Expiry May Impact Service

Summary Statement 
On February 21, 2024, your jonas.jonasportal.com SSL certificate will expire. We will complete an automatic update of the Jonas Communication Service and the SSL certificate on February 15, 2024 at 5:00 AM local time.

We encourage you to check the Windows Account credentials to ensure no disruption to your service.

Who’s affected?
Customers who are using any of the following Jonas web solutions:

  • eMobile
  • eService
  • Field Time
  • JonasAPI
Jonas Communication Service is an integral part of these solutions as it provides a secure communication channel between Jonas Web Hosting and your Jonas Software.

When and what is happening?
This update will occur automatically on February 15, 2024 at 5:00 AM local time. No functional changes will be done to your Jonas Communication Service.

Why is this happening? 
SSL certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

If this impacts me, is there anything I need to do? 

  • For Cloud Customers
    No action is required of you. This will be taken care of by the Jonas Cloud service team.
  • For Customers who host their own Data (On Premise / Cloud)
    ***Before the update runs on February 15, 2024, please ensure that your Jonas Communications Service is configured to use valid Windows Account credentials. Click Here for instructions.***

    Failing to Validate Windows Account Credentials could mean the new SSL certificate will not be installed on February 15, 2024, which could result in the breakdown of communication between the field and back office on February 21 2024.

    On February 15, 2024, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.

    eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on February 15, 2024.

Best Practices for When to Validate Windows Account Credentials

Scenario 1
In preparation of an old SSL certificate expiring and a new SSL certificate being updated by the Jonas Construction team. The next update will be on February 15, 2024 at 5:00 AM local time.

Scenario 2
If your administrator has received an email similar to the one found below, you need to validate Windows Account credentials. 

Scenario 3
Whenever you change your Windows Account credentials, you must update these user credentials as well.

If there is more info coming, when can I expect it?
We will send one additional email reminder to validate your Windows Account credentials prior to February 15, 2024. Once the SSL certificate is updated, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.

01/18/2024

ATTENTION REQUIRED: Jan 2024 Payroll Only Update for CT, MD, MA, MN, NC

Summary Statement:
Please be advised that the Jan 2024 Payroll Only Update has been updated to include updated withholding tables for the states of MarylandMassachusetts and Minnesota.

In addition, the update contains quarterly unemployment file updates for the states of Connecticut and North Carolina.

Who’s affected?

  • U.S. Payroll users that process payroll in Connecticut, Maryland, Massachusetts, Minnesota and North Carolina.
When & What is happening?
On Thursday, January 18, 2024, a Payroll Only Update was released with the following changes:
  • Updated withholding tables are now included for the states of Maryland, Massachusetts and Minnesota.
  • Updated unemployment file formats are now included for the states of Connecticut and North Carolina.
If this impacts me, is there anything I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).
  • For Clients Who Host Their Own Data On-Premise or in Their Own Cloud Storage
    Please download and complete the Jan 2024 Payroll Only Update, available HERE.

    **If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.

  • For Jonas Cloud Clients
    No action is required on your part. You will automatically receive the update on Sunday, January 21, 2024, at 5:00 AM local time by the Jonas Cloud service team.

01/18/2024

Introducing our New President

We’re thrilled to announce the newest addition to our leadership team, Matthew Saunders who officially commenced his role as President on January 8, 2024. 🎉

Jonas Construction Software President
Matt brings invaluable expertise to this position with a wealth of experience and a proven track record in driving growth and innovation within the technology and service-based sectors. Having held operational roles in business development, finance, operations, and strategy, he possesses a rich background in building and scaling companies via organic growth.

As President, Matt will adopt and spearhead our strategy, goals, and targets for 2024 and beyond. His commitment to diving into the intricacies of our business, market, customers, solutions, and software roadmap aligns perfectly with Jonas’ commitment to building software and service focused on accounting automation, enterprise efficiency, and superior cost reporting. We’re confident this will enable our customers to increase operational efficiency, enhance cash flow predictability, and identify profit fade.

We asked Matt about his thoughts on joining the team. He mentioned…

“I’m excited to join the Jonas family and leverage our collective expertise to advance the software and services we provide our valuable clients. I’m looking forward to engaging with our customers and ensuring our team is doing everything we can to enhance their continued success.”

Please join us in welcoming Matt to his new role at Jonas. We’re excited to have him lead us into an exciting year of innovation and success!

If you’d like to learn more about Matt, please visit his LinkedIn page.

Kind regards,
The Jonas Team

01/08/2024

ACTION REQUIRED: Jonas Documents Hotfix

Summary Statement:Please be advised that Jonas Documents will be updated with a hotfix on Wednesday, January 10, 2024, at 5:00 AM local time.Who’s affected?
  • All users who have Jonas Documents.
When & What is happening?On January 10, 2024, at 5:00 AM local time, a hotfix update will be performed on Jonas Documents to address the following issue:An issue was identified where users were unable to drag and place a signature on a document when being accessed from a mobile device such as a phone or tablet. This issue has now been corrected and signatures can be applied during an approval process when using a mobile device. If this impacts me, is there anything I need to do?
  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud StoragePlease ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time on January 10, 2024.
  • For Jonas Cloud ClientsNo action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

01/05/2024

ATTENTION REQUIRED: Update to the Cost Allocation Report in CDN Payroll

Summary Statement 
Please be advised as part of the 2024 changes related to the new CPP enhancement for Canadian Payroll, an additional change has been added to the Cost Allocation Report program.

The update ensures the employer CPP burden is calculated correctly when employees reach the additional CPP amounts.

In addition, WCB Maximums for 2024 were not included in the initial January 2024 Payroll Update but have been included now.

Who’s affected?

  • Canadian Payroll users.
When & What is happening?
On January 5, 2024, a Payroll Only Update was released with updated changes for the Cost Allocation Report in Canadian Payroll related to employer CPP burden calculation for the new CPP enhancement.

In addition, WCB Maximums for 2024 were not included in the initial January 2024 Payroll Update but have been included now.

If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).
  • For Clients Who Host Their Own Data On-Premise
    Please download and complete the Jan 2024 Payroll Only Update, available HERE.

    **If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.

  • For Jonas Cloud Clients
    No action is required on your part. You will automatically receive the update on Sunday, January 7, 2024 at 5:00 AM local time by the Jonas Cloud service team

01/04/2024

ATTENTION REQUIRED: Jan 2024 Payroll Only Update for Alabama, Indiana and North Dakota

Summary Statement 
Please be advised that the Jan 2024 Payroll Only Update has been updated to include withholding tables for the states of Indiana and North Dakota.

In addition, the update contains a fix for Alabama state withholding.

Who’s affected?

  • U.S. Payroll users that process payroll in Alabama, Indiana and/or North Dakota.
When & What is happening?
On January 3, 2024, a Payroll Only Update was released with the following changes:
  • Updated withholding tables are now included for the states of Indiana and North Dakota.
  • Other earnings are now factored into the Alabama state tax calculation for 2024 payrolls.
If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).
  • For Clients Who Host Their Own Data On-Premise or in Their Own Cloud Storage
    Please download and complete the Jan 2024 Payroll Only Update, available HERE.

    **If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.

  • For  Jonas Cloud Clients
    No action is required on your part. You will automatically receive the update on Sunday, January 7, 2024 at 5:00 AM local time by the Jonas Cloud service team.

12/22/2023

Holiday Hours for Support

Support Hours for the Holidays

The support team at Jonas wishes everyone Happy Holidays.

Here are our upcoming Support Hours for the Holidays:

  • Monday Dec. 25th Closed (Statutory Christmas Day) – Emergency pager service will be available.
  • Tuesday Dec. 26th (Boxing Day) – Support hours 8:30am – 5:00pm (EST).
  • Monday Jan 1st Closed (New Year’s Day) – Emergency pager service will be available.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

12/21/2023

ACTION REQUIRED: Vermont Withholding Tables Update

Summary Statement
Please be advised that the Jan 2024 Payroll Only Update has been updated to include withholding tables for the state of Vermont.

Who’s affected?

U.S. Payroll users that process payroll in Vermont.

When & What is Happening?

On December 18, 2023, a Payroll Only Update was released with updated withholding tables for the state of Vermont.

If this impacts me, is there anything I need to do?

This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).

  • For Clients Who Host Their Own Data On-Premise
    Please download and complete the payroll only update. The payroll only update can be accessed here.
  • For Jonas Cloud Clients
    No action is required of you. Jonas Cloud customers will automatically receive the update on December 24, 2023 at 5:00 AM local time by the Jonas Cloud service team.

Regards,
The Jonas Team

12/19/2023

ACTION REQUIRED: Jan 2024 Family Leave and Medical Plan Changes

Summary Statement –
Please be advised that the rates for Family Leave and Medical Leave plans have been updated for Massachusetts, New York and Washington. In addition, Oregon’s Paid Leave plan has also been updated.
The links in this post advise on the specific changes and how to update them in Jonas, once you have processed your year-end payroll update.

Who’s affected?

  • Users that process payroll in Massachusetts
  • Users that process payroll in New York
  • Users that process payroll in Oregon
  • Users that process payroll in Washington
What is happening?
  • The rates for Family Leave and Medical Leave plans in Massachusetts, New York and Washington have changed.
  • The wage CAP amount for Oregon’s Paid Leave plan now mirrors the Social Security wage base amount.
If this impacts me, is there anything I needs to do? 
Once you have processed your last payroll for the tax year 2023, update your employee records and if applicable, update your employer settings in Jonas with the new rates and/or maximums. Instructions for each of the states can be found below:
Regards,
The Jonas Team

12/15/2023

ACTION REQUIRED: Year-End Payroll Update

Summary Statement
For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage, the 2024 Payroll Only updates and related year-end payroll checklists are now available for Jonas versions 2020, 2021, 2022 and 2023.
Please complete the payroll update before processing your 2023 year-end payroll.

Who’s affected?

  • Users using US Payroll
  • Users using Canadian Payroll

If this impacts me, is there anything I need to do?

  • Prior to processing the 2023 year-end payroll, please ensure you complete the 2024 Payroll Only Update. Click HERE to download the update for Jonas versions 2020, 2021, 2022 and 2023.*
  • For instructions on how to perform the update, click HERE.

*If you are on Jonas version 2018 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the 2024 payroll only update. Upgrade at your earliest convenience to ensure you are benefiting from the many great features included with new releases and payroll updates.

If I need more information, where can I find it?
We have put together knowledge base articles that include year-end payroll checklists:

  • Click HERE for the US payroll checklist.
  • Click HERE for the Canadian payroll checklist.

If there is more info coming, when can I expect it?
Should governments make any last minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.

Please Note: If you file W2s with the state of Illinois, the W2 file format has been changed to work with ‘My Tax Illinois’ portal now.

Regards,
The Jonas Team

12/15/2023

ATTN Cloud Customers: Year-End Payroll Update

Summary Statement
Please be advised the 2024 Payroll Only Updates will be installed on your Jonas system on Sunday, December 17, 2023, at 5:00 AM local time.

Who’s affected?

  • Users using US Payroll
  • Users using Canadian Payroll

If this impacts me, is there anything I need to do?

  • Please wait until after December 17, 2023 to process your year-end payroll.
  • As a Jonas Cloud client, no further action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need more information, where can I find it?
We have put together knowledge base articles that include year-end payroll checklists:

  • Click HERE for the US payroll checklist.
  • Click HERE for the Canadian payroll checklist.

If there is more info coming, when can I expect it?
Should governments make any last minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.

Please Note: If you file W2s with the state of Illinois, the W2 file format has been changed to work with ‘My Tax Illinois’ portal now.

Regards,
The Jonas Team

12/14/2023

Introducing Our New Director of Account Management

We hope this message finds you well. At Jonas, we are committed to enabling our customers to increase operational efficiency, enhance cashflow predictability and identify profit fade.  It is with this spirit of continuous dedication to you that we bring you an important leadership update from our Account Management Team.

Ashley Adamo, our previous Director of Account Management, has embarked on a new professional journey after more than a decade of remarkable service with us. While we are sad to see Ashley go, we are excited to announce that Ioana Cumpanas will be stepping into this pivotal role.

Ioana brings a wealth of experience to this position, having been a part of the Jonas team for 15 years. Her impressive journey at Jonas spans various customer-centric roles across different departments, providing her with a deep understanding of our client’s business concerns and objectives.

Ioana has shown repeatedly that she holds our customers’ concerns as her own and that she helps our customers to be equipped to handle the challenges of the modern construction industry.

We are confident that Ioana’s leadership will help enhance the quality of our partnerships.

Please join us in welcoming Ioana to her new role.

Should you have any questions or require assistance please reach out directly to your Account Manager.

Thank you for your continued trust and partnership with Jonas.

12/13/2023

ATTENTION REQUIRED: Jonas Browser and EBI Hotfix

Summary Statement:
Please be advised that Jonas Browser and EBI will be updated with a hotfix on Thursday, December 14, 2023, at 5:00 AM local time.

Who’s affected?

  • Users who have Jonas Browser
  • Users who have EBI
When & what is happening?
On December 14, 2023, at 5:00 AM local time, a hotfix update will be performed on Jonas Browser and EBI. The issues corrected in the update are stated below:

Jonas Browser:

  1. Users incorrectly received a message “Your current session has timed out” when launching Jonas Documents, or other Jonas Applications. This issue has been corrected.
EBI:
  1. An issue where the Save button was not enabled in some of the new EBI report creation scenarios has been corrected.
  2.  In some instances users were unable to see documents. This issue has been resolved.
  3. An issue was identified where the main page would be displayed as blank after a User pressed the Hamburger icon to hide or display the left=hand panel and menu. This issue has been corrected.
  4. In some scenarios the matrix detail section did not populate. This issue has been resolved.
If this impacts me, is there anything I need to do?
The Jonas Browser and EBI update will automatically be deployed on December 14, 2023, at 5:00 AM local time. 
• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM, local time on December 14, 2023.
• For Jonas Cloud Clients:
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

11/14/2023

ATTENTION REQUIRED: Jonas Software Updates

Summary Statement:
Jonas Web App update and Jonas Software update will take place tomorrow and in the coming weeks, respectively. As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

When & What is happening?
Please note the two following product updates:

  1. Web App Update – On the morning of Wednesday, November 15, 2023, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.

    The following applications will be automatically updated:
    o   EBI
    o   eMobile
    o   eService
    o   Field Project
    o   Field Time
    o   Jonas Documents
    o   Jonas Apps Admin
    o   Jonas Browser
    o   Jonas Webserver

  2. Jonas Software Update – You will receive the newest version of Jonas 2023 during the weekend of December 1-3, 2023.
If I need anything more, where can I find it?
A complete list of the Features and Fixes included in this Web App and Jonas Software release are available HERE.

11/14/2023

ACTION REQUIRED: Jonas Software Updates

Summary Statement:
Jonas Web App update and Jonas Software update will take place tomorrow and in the coming weeks, respectively. There is some action required on your part.

When & What is happening?
Please note the two following updates:

  1. Web App Update – On the morning of Wednesday, November 15, 2023, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.

    The following applications will be automatically updated:
    o   EBI
    o   eMobile
    o   eService
    o   Field Project
    o   Field Time
    o   Jonas Documents
    o   Jonas Apps Admin
    o   Jonas Browser
    o   Jonas Webserver

  2. Jonas Software Update – Jonas 2023 – Release 3 will be available for download on Jonas Connect on the afternoon of November 15, 2023.
If this impacts me, is there anything I need to do?

***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to the November 15 update.***

Web App Update – Your server will update automatically at 5:00 AM local time the morning of November 15, 2023. Please ensure that your server can run uninterrupted between 5:00 AM and 5:30 AM local time.

Jonas Software Update – To upgrade to Jonas 2023 from 12.8 or earlier, please reach out to your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page on the afternoon of November 15, 2023. Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.

IMPORTANT NOTES – PLEASE READ:

  • When you update your Jonas Backoffice (core) software per your schedule, please ensure that .NET 6.0 Desktop Runtime has been installed on the server that is hosting Jonas software in an RDS Terminal Services environment.
  • When you update your Jonas Backoffice (core) software per your schedule, and you are not running Jonas in an RDS Terminal Services environment, .NET 6.0 Desktop Runtime must be installed on the Jonas hosting server AND all user workstations.
  • Please collaborate with your IT Team to ensure .NET 6.0 Desktop Runtime is properly installed where required before you update your Jonas Backoffice (Core) software.
Download .NET 6.0 Desktop Runtime for installation HERE.

You may find the official Jonas Hardware and Software specifications to optimally host Jonas software version 2023 HERE.

If I need anything more, where can I find it?
A complete list of the Features and Fixes included in this Web App and Jonas Software release are available HERE.

11/06/2023

ACTION REQUIRED: Web App and Software Updates – Jonas 2023 Release 3

Summary Statement:
Please be advised that a Jonas Software update and a Jonas Web App update will be taking place in the coming weeks. There is some action required on your part.

Who’s affected?
•    All Jonas users.

When & what is happening?

Please note the following two updates:
1.  Web App Update – On Wednesday, November 15, 2023, at 5:00 AM local time, we will be performing a product update to the Jonas Web Applications.

The following applications will be automatically updated:

  • EBI
  • eMobile
  • eService
  • Field Project
  • Field Time
  • Jonas Documents
  • Jonas Apps Admin
  • Jonas Browser
  • Jonas Webserver​
2.  Jonas Software Update – The newest version of Jonas 2023 – Release 3 will be available for download on Jonas Connect on the afternoon of November 15, 2023. 

If this impacts me, is there anything I need to do?

***Attention Administrators – Please ensure that you complete a backup of your Datamart database prior to the November 15, 2023 update***

Web App Update – Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time on November 15, 2023. Your server will update automatically at 5:00 AM local time.
Jonas Software Update – To upgrade to Jonas 2023 from 2018 or earlier, please reach out to your Account Manager. If you are already on Jonas 2020, 2021 or 2022, visit the Downloads page to run the software update.

***Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.***

Note: Prior to installing Jonas 2023 – Release 3, please ensure that .NET 6.0 has been installed in your RDS Terminal Services environment. If you are not running Jonas in an RDS Terminal Services environment, .NET 6.0 must be installed on all workstations.

If I need anything more, where can I find it?
A complete list of the Features and Fixes included in this Web App update and the Jonas Software update is available HERE.

If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent out on November 14, 2023.

11/08/2023

ATTENTION REQUIRED: Web App and Software Updates – Jonas 2023 Release 3

Who’s affected?
•    All Jonas Cloud users.

When & what is happening?
Please note the following two updates:

1.  Web App Update – On Wednesday, November 15, 2023, at 5:00 AM local time, we will be performing a product update to the Jonas Web Applications.

The following applications will be automatically updated:

  • EBI
  • eMobile
  • eService
  • Field Project
  • Field Time
  • Jonas Documents
  • Jonas Apps Admin
  • Jonas Browser
  • Jonas Webserver​
2.  Jonas Software Update – You will receive the newest version of Jonas 2023 – Release 3 on the weekend of December 1st to 3rd, 2023. You may receive additional communication related to this update, closer to the scheduled date.

If this impacts me, is there anything I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?
A complete list of the Features and Fixes included in the Web App update and the Jonas Software update is available HERE.

If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent out on November 14, 2023.

For the Jonas Software Update, we will be sending more communications closer to December 1, 2023.

* Please do not respond to this email.​ If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.

11/06/2023

ATTENTION & ACTION REQUIRED: Field Project Transitioning to User License Effective Nov 15, 2023

Summary Statement 
Effective November 15, 2023, Field Project will transition to a User-Based License model. Users not linked to the license will not be able to access the application.

Who’s affected?

  • All Jonas Field Project users.
When and what is happening?
Following the November 15 web application update, Field Project will require users to have a license associated with their User ID. The strategic move is aimed at ensuring consistency with the licensing model across our Field applications. This transition will enable us to develop software solutions for you in a much more efficient and timely manner.

If this impacts me, is there anything I need to do?
The license is linked on Jonas Apps Admin and should be completed at your earliest convenience, before November 15, 2023, to continue to experience uninterrupted access to Field Project.

For full instructions on linking your existing users to a Field Project license, please CLICK HERE.

Existing users have been provided licenses to associate with their current users. If you have any questions or concerns about the number of licenses provided, please contact your Account Manager.

11/03/2023

ACTION REQUIRED: Upcoming Canadian Payroll Changes

Summary Statement 
Please be advised as part of the CPP Enhancement changes from CRA starting January 1, 2024, there will now be an additional CPP amount that will be calculated once the initial maximum is reached. Click here for more details from the CRA.
Additionally, please note that Jonas has now added a new box related to Employer-offered dental benefits to the T4 for 2023.

Who’s affected?

  • Canadian payroll users.
What is Happening?
  • 2024 CPP Changes
    To help track this additional CPP deduction amount and report it correctly on the T4s for next year, Jonas will be utilizing deduction code D99 to store this amount.
  • 2023 T4 Reporting Box 45
    A new box related to Employer-offered dental benefits has been added to the T4 for 2023. Reporting in this box is based on the employee’s status as of December 31. i.e. if an employee were terminated in December they would have a code 1.
If this impacts me, is there anything I need to do?
For 2024 CPP Changes:
  • For D99 to reflect on your reports and pay statements correctly, you will first need to download and install the Jan 2024 Payroll Only Update (available soon, in Dec 2023) and then modify D99 in your payroll setups.
  • If you are currently using D99, you will need to reclassify it to another deduction code.
  • Click here for additional information regarding the setup of the D99 code.
For 2023 T4 Reporting Box 45:
  • Please note that the new reporting box related to Employer-offered dental benefits will show only after running the Jan 2024 Payroll Only Update, available in Dec 2023.
  • Click here for more details on reporting in Box 45.
General Reminder for 2024 Payrolls:
  • For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage
    • Please be advised you must be on Jonas version 2020 or higher to be able to install the Jan 2024 Payroll Only Update and process payroll in 2024.
    • If you’re on an earlier version than 2020, please download and install the most recent version of Jonas here. If you’re unable to download via the link, please contact your Account Manager for assistance in upgrading.
  • For Jonas Cloud Customers
    • No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

10/19/2023

ACTION REQUIRED – 2023 Payroll Only Update for the State of Ohio

Summary Statement 
The July 2023 Payroll Only Update now contains updated withholding tables for the state of Ohio. The changes are effective November 1, 2023.

Please be advised that you must be on Jonas version 2020 or higher to receive these changes.

Who’s affected?

  • U.S. Payroll users who process payroll in Ohio.
If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).

For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage

  • Please download and complete the payroll only update, available HERE.
*Please note: You must be on Jonas version 2020 or higher to receive these changes. To upgrade your version of Jonas, please contact your Account Manager.
For Jonas Cloud Customers
  • No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. Your update will be completed on Sunday, October 22, 2023, at 5:00 AM local time.

10/16/2023

ATTENTION REQUIRED: Update to Jonas Connect Security

Summary Statement
Based on customer feedback, we’ve made changes to permission settings on Cases in Jonas Connect. As of October 18th, Jonas Connect users, who are not ‘Customer Administrators’ are only able to view their own cases. ‘Customer Administrators’ will continue to be able to view all cases.

Who’s affected?
This affects all Jonas Connect portal users, with all users roles – Customer Administrator, Standard, Standard-IT, and Read Only

If this impacts me, is there anything I need to do?
There are no actions required of you for this to take effect.

If I need anything more, where can I find it?
If you have any questions about this update, or are experiencing issues, please reach out to our support team via Jonas Connect.

10/12/2023

ATTENTION REQUIRED: Jonas Support Hours for Customer Service Week

Summary StatementWe’re celebrating Customer Service Week (CSW) from Oct 24, 2023 to Oct 26, 2023. During this time, Jonas’ Support team hours will operate from 8:30 AM to 5:00 PM EST. What’s happening?Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it. While Customer Service Week is in early October, we’ll celebrate a belated CSW.From Oct 24, 2023 to Oct 26, 2023, our Support team will work 8:30 AM to 5:00 PM EST, with emergency pager services available after hours. If I need anything more, where can I find it?If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.

10/05/2023

ACTION REQUIRED: Phase 2 Enhanced Data Security – Jonas Apps Admin Credentials

Summary Statement
We have started phase two of the project to enhance your data security. You may recall an email from earlier this summer (June 13, 2023) where we shared our phase one plans to enhance your eMobile administrator password.

As part of the phase 2 plans, the Jonas Apps admin password will no longer accept the eMobile admin password. A designated administrator must be selected and that individual will log in with their Jonas credentials.

Who’s Affected?

  • Customers using the Field Applications administrator portal.
When & why is this Happening?
As a valued business partner to us, we are enhancing data security capabilities because we care about your data security concerns.

When we first created the administrator portal for our Field Application administrators, we used the existing eMobile administrator password that our clients had. We did this to minimize the number of administrator passwords our users needed to record and keep track of.

As the Field Applications have continued to grow in functionality and complexity, we believe it is important that the administrator portal have a dedicated administrator role linked to an existing Jonas user.

To address this, we enhanced the Field Applications administration portal to select a single designated administrator from your existing Jonas users, who will be able to use their Jonas login credentials when accessing the administrator portal.

If this impacts me, is there anything I need to do?
To ensure uninterrupted access to the Field Applications administrator portal, please appoint your designated administrator by following the step-by-step instructions HERE.

***An appointed and designated administrator will be enforced following the release of Jonas 2023 – Release 3, on November 15, 2023.

10/04/2023

ACTION REQUIRED: Jonas Apps Admin and Datamart Hotfix

Summary Statement:
Please be advised that the Jonas Apps administrator portal will be updated with a hotfix on Thursday, October 5, 2023, at 5:00 AM local time.

Who’s affected?

  • Users who have Field Applications
  • Users who have Datamart
When & what is happening?
On October 5, 2023, at 5:00 AM local time, a hotfix update will be performed on Jonas Apps admin and Datamart. The issues corrected in the update are stated below:

Jonas Apps Administration:

  1. There was an issue with Jonas users’ selection in the Jonas Apps admin screen when there were multiple users with identical names. The issue has been resolved.
  2. There was an issue with the Jonas Apps admin application incorrectly handling certain characters in the customer’s subdomain name. The issue has been resolved.
Datamart:
  1. Jonas 2023-Release 2 had an issue that resulted in certain blank values in Datamart being recorded as NULL values. The hotfix for this issue was deployed on September 19, 2023. An updated script to correct existing NULL values will be included in this hotfix.
If this impacts me, is there anything I need to do?
The Jonas Apps admin portal and Datamart update will automatically be deployed on October 5, 2023, at 5:00 AM local time.

For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time on October 5, 2023.

For Jonas Cloud Clients:
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

09/26/2023

ACTION REQUIRED: Payroll and Accounts Payable Year-End Electronic Filing Advisory

Summary Statement
Please be advised for the upcoming tax form filing season (2023 forms being filed in 2024), the IRS has lowered the forms limit you must file electronically from 250 forms to 10 forms.

Who’s affected?

  • Any business using W2 and 1095-C forms in Payroll
  • Any business using 1099 forms in Accounts Payable
When & what is happening?
Effective January 1, 2024, the IRS is reducing the electronic form threshold from 250 to 10.  As a result, if you have 10 or more year-end forms that you will be issuing, you must file them electronically with IRS/SSA.

In Jonas, this impacts W2 and 1095-C forms in payroll and 1099 forms in accounts payable.

If this impacts me, is there anything else I need to do?
If you have not reviously filed W2, 1095-C, or 1099 forms electronically before this year, you will likely need to do so for 2023.

***Jonas handles creating the necessary files to be able to file electronically. Below are the steps required to file your W2, 1095-C, and 1099 forms in 2023:

  • For 1099s and 1095-Cs, you will need to register with the IRS and get a TCC code.
  • For W2s, you will need to register with SSA and get a User ID with Business Services On-Line.

09/25/2023

ATTENTION & ACTION REQUIRED: Jonas 2023 Release 2 Hotfix UPDATE

Summary Statement
Jonas updated the current release to 2023.2122 on Tuesday, September, 19. 2023. The list of items included in the Hotfix email on September 18, 2023, was incomplete and is being updated in this email. Additional action may be required by eMobile users.

Who’s affected?

  • All eMobile users
When & what is happening?
The fix for the issues faced by eMobile users was included in the Hotfix that was made available on September 19, 2023. However, the details were missed in the email shared on September 18, 2023. Below are the additional details of the issues fixed in the last Hotfix:

Following the July 19, 2023 release, fields that were recorded as BLANK in Jonas were stored as a NULL value in Datamart. The eMobile users may have experienced one or more of the following issues:

  1. New customer codes in Jonas may not be visible in eMobile.
  2. eMobile created work orders may not access rate tables.
  3. Inability to view inventory when creating P.O.s from eMobile.
If this impacts me, is there anything else I need to do?
If these issues still impact you, we recommend that you re-run the last update from version 2023.2117 to 2023.2122 version, at your earliest convenience.

***Once the update is installed, please contact our Support Team to update the data that was stored in Datamart incorrectly***

09/25/2023

ATTENTION REQUIRED: Jonas 2023 Release 2 Hotfix UPDATE

Summary Statement 
Jonas updated the current release to 2023.2122 on Tuesday, September 19, 2023. Jonas Cloud clients will be updated between September 22, 2023, and September 29, 2023.
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

Who’s affected?
Users who are on the latest release of Jonas (on July 19 or later) and use any of the following:

  • Service Billing
  • Job Costing
  • Purchase Order
  • Accounts Payable
  • eMobile

When & what is happening?
On September 19, 2023, a hotfix update was performed. The issues corrected in the 2023.2122 update are stated below:

  • Service Billing – Jonas Forms Work Order Ticket Unable to Print:

When using the Jonas Enterprise menu, users were unable to print a Jonas Forms Work Order Ticket. The program has been updated to correct this issue.

  • Job Costing – Weekly Hours not displayed in Project Views – More Details:

Payroll time entries, recorded via Field Time resulted in the Weekly Hours not displaying in ‘Project View-More Details’ in some instances. The program has been updated to correct this issue.

  • Purchase Order – ‘Ordered By’ attribute was not sent to Jonas Documents:

When recording an AP Batch, the new attribute ‘Ordered By’ was not being shared with Jonas Documents.  The program has been updated to pass this attribute value to Jonas Documents.

  • Accounts Payable – ‘Subcontract Holdback/Retainage’ release invoices not sent to Jonas Documents:

When recording ‘Subcontract Holdback/Retainage’ release invoices, the invoice document was not sent to Jonas Documents.  The program has been corrected to address this issue.

  • Jonas Datamart – BLANKS Fields in Jonas recorded as NULL value in Datamart

Following the July 19, 2023 release, fields that were recorded as BLANK in Jonas were stored as a NULL value in Datamart. As a result, eMobile users may have experienced one or more of the following issues:

  1. New customer codes in Jonas may not be visible in eMobile.
  2. eMobile created work orders may not access rate tables.
  3. Inability to view inventory when creating P.O.s from eMobile.

As part of the 2023.2122 update, data stored incorrectly in Datamart will also be updated.

If this impacts me, is there anything else I need to do?
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

09/18/2023

ATTENTION & ACTION REQUIRED: Jonas 2023 Release 2 Hotfix

Summary Statement 
Please be advised that Jonas will be deploying a hotfix update to the release of version 2023.2117 on the afternoon of Tuesday, September 19, 2023. If you have downloaded and installed the latest release of Jonas (on July 19 or later), you may be impacted by the identified issues.

Who’s affected?
Users who have downloaded and updated the latest release of Jonas (on July 19 or later) and use any of the following:

  • Service Billing
  • Job Costing
  • Purchase Order
  • Accounts Payable
When & what is happening?
On September 19, 2023, a hotfix update will be performed on the current release of 2023.2117. The issues corrected in the update are stated below:
  • Service Billing – Jonas Forms Work Order Ticket unable to print:
When using the Jonas Enterprise menu, users were unable to print a Jonas Forms Work Order Ticket. The program has been updated to correct this issue.
  • Job Costing – Weekly Hours not displayed in Project Views-More Details:
Payroll time entries, recorded via Field Time, resulted in the Weekly Hours not displaying in ‘Project View-More Details’ in some instances. The program has been updated to correct this issue.
  • Purchase Order – ‘Ordered By’ attribute not sent to Jonas Documents:
When recording an AP Batch, the new attribute ‘Ordered By’ was not being shared with Jonas Documents. The program has been updated to pass this attribute value to Jonas Documents.
  • Accounts Payable – Subcontract Holdback/Retainage’ release invoices not sent to Jonas Documents:
When recording ‘Subcontract Holdback/Retainage’ release invoices, the invoice document was not sent to Jonas Documents. The program has been corrected to address this issue.

If this impacts me, is there anything else I need to do?
If any of these issues impact you, please update from version 2023.2117 to 2023.2122. Version 2023.2122 will be available on the afternoon of September 19 on Jonas Connect.

09/14/2023

Field Project User Based License Webinar Invitation

As we continually strive to offer a more seamless software experience at Jonas, we’re excited to share a pivotal update with you — a significant evolution in our Field Project (formerly known as Field Manager).

When & What is Happening?
Starting November 15, 2023, we are transitioning to a User-Based License model for Field Project.

How does this impact me?
The strategic move is aimed at ensuring consistency with the licensing model across our Field applications. It will ensure you won’t need to understand multiple licensing models. This transition will enable us to develop software solutions for you in a much more efficient and timely manner.

If this impacts me, is there anything I need to do?
Please complete the transition to the new Field Project licensing model prior to November 15, 2023, to prevent interruptions in Field Project. For instructions to complete the transition, please register for the webinar below.

 

Join us for a webinar on Field Project User-Based Licenses
September 27, 2023 at 2:00 PM ET

In this brief webinar, we’ll guide you through the step-by-step process to link your Field Project users to the new user licenses.

*** If you are unable to join us, we will be sharing a video recording along with comprehensive documentation on Jonas Connect by the end of September.

08/23/2023

ATTENTION REQUIRED: Jonas Software Updates

Summary Statement:
Please be advised that a Jonas Back-Office Software update will be taking place over the course of the weekend of September 9, 2023.Who’s affected?
•   All Jonas Cloud clients and their users.

When & what is happening?
You will receive the newest version of Jonas (Back-Office) 2023 during the weekend of September 9, 2023.

If this impacts me, is there anything I need to do?
As a Jonas Cloud client, no action is required on your part. Your software updates and web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?
A complete listing of the Features and Fixes included in this software update is available HERE.

08/23/2023

ACTION REQUIRED: Jonas Enterprise Business Intelligence (EBI) Hotfix

Summary Statement:
Please be advised that EBI will be updated with a hotfix on Thursday, September 7, 2023, at 5:00 AM local time.

Who’s affected?
Jonas users who have EBI

When & what is happening?
On September 7, 2023, at 5:00 AM local time, a hotfix update will be performed on EBI. The issues corrected in the update are stated below:

  1. User is unable to modify Date Format in Report Designer.
  2. Rebuild cache option is disabled for some reports, though the scheduling is on.
  3. Minor display issues are identified in the data source dropdown.
  4. Job Cost Detail and Header views hours column are incorrect when multiple accounts receivable subledgers are active.
If this impacts me, is there anything I need to do?
Updates for EBI will be automatically deployed on your server on September 7, 2023, at 5:00 AM local time.
  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
    Please ensure your server can be accessed uninterrupted between 5:00 AM and 5:30 AM local time on September 7, 2023.
  • For Jonas Cloud Clients:
    No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

08/30/2023

Holiday Hours – Labor Day – Monday, Sept 4th, 2023

Holiday Hours – Labor Day – Monday, Sept 4th, 2023
The support team at Jonas wishes everyone a happy and safe long weekend.
Emergency pager service will be available during Labor Day Monday, September 4th, 2023.
We will be back to regular support hours on Tuesday, September 5th, 2023.
Thank you for your continued support and partnership!
Regards,
The Jonas Team

08/23/2023

ACTION REQUIRED: FIELD TIME AND FIELD PROJECT HOTFIX

Summary Statement:
Please be advised that Field Time and Field Project (formerly Field Manager) will be updated with a hotfix on Thursday, August 24, 2023, at 5:00 AM local time.
Who’s affected?
  •  Users who have Field Time and/or Field Project.
When & What is happening?
On August 24, 2023, at 5:00 AM local time, a hotfix update will be performed on Field Time and Field Manager to address the following issues: Field Time:

  • Retrieving information from Jonas Payroll configuration (# of Pays Per Year) failed: In some instances, the # of Pays Per Year from Jonas Payroll Configuration was not correctly retrieved as the incorrect URL was used.

 Field Project:

  • Users were unable to access Cost Items: In some instances, users were unable to retrieve the listing of Cost Items related to the jobs selected in Job Cost Allocation. 

If this impacts me, is there anything I need to do?
Updates for Field Time and Field Project will be automatically deployed on August 24, 2023, at 5:00 AM local time

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
Please ensure your server can be accessed, uninterrupted between 5:00  AM and 5:30 AM local time on August 24, 2023.

• For Jonas Cloud Clients
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

08/17/2023

ATTENTION REQUIRED: JONAS DOCUMENTS HOTFIX

Summary Statement:
Please be advised that a hotfix for Jonas Release 2023.2 Jonas Documents will be deployed on Friday, August 18, 2023, at 5:00 am local time.

Who’s affected?

  • All users who have the Jonas Documents.
When & What is happening?
A hotfix for Jonas Documents will be deployed on August 18, 2023, to address the issues noted below.
  1. Users attempting to access related documents were receiving an “Error Connection” window for some documents.
  2. Users with a numeric Username were not able to log in to Jonas Documents.
  3. An issue with Custom Categories being deleted was identified.
  4. Work Order invoicing with attached images experienced intermittent errors.
  5. A UI issue that caused radio buttons to be displayed in lookup instead of checkboxes was identified.
If this impacts me, is there anything I need to do?

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
Please ensure your server can be accessed, uninterrupted between 5:00  AM and 5:30 AM local time on August 18, 2023.

• For Jonas Cloud Clients
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

08/14/2023

Join the 267 others on Jonas Cloud

We recently hosted a webinar to help customers evaluate the Jonas Cloud as a hosting option.

Thank you for registering for our recent webinar on “The Jonas Cloud Hosting Solution”. We hope you found the session (either Live or Recorded) informative and helpful as you consider hosting options for your Jonas Software.

To recap, the challenges you may be experiencing with On-Premise hosting include, but are not limited to:

  • Insufficient horsepower to effectively run your server
  • Managing server maintenance (i.e. CPU and memory requirements, bandwidth limits, etc.)
  • Maintaining Jonas Software and payroll updates
  • Managing cybersecurity issues and concerns

The Jonas Cloud helps address these concerns. It’s a hosting option that ensures the availability, performance and security of your Jonas Software. Our Jonas Cloud team helps you with:

  • Effective system scaling to ensure optimal performance of Jonas
  • Jonas software maintenance, upgrades & updates
  • Reliable data backup & recovery
  • Enhanced network monitoring, security and management
  • Integration with Azure Virtual Desktop platform and 2FA

Embracing The Jonas Cloud isn’t just an upgrade; it’s a strategic move towards enterprise efficiency to ultimately help you protect more of your profits.

Join the 267 other businesses using The Jonas Cloud!

Ready to get started? Speak with your Account Manager.
Thanks again for your continued partnership with Jonas.

08/11/2023

Jonas Cloud Hosting Webinar RECORDING

We recently hosted a webinar to help customers evaluate the Jonas Cloud as a hosting option.

Click here to watch the webinar recording.

We hope you enjoyed the webinar and would appreciate any comments for us to make these webinars better for you!

For any other questions regarding the webinar or just general questions about Jonas software, feel free to reach out to your account manager. Our team is always happy to chat!

08/10/2023

ATTENTION REQUIRED: *Postponed* Jonas Software Update

Summary Statement:
The Jonas Software Update, originally scheduled for Sunday, August 13, 2023, has been postponed to Sunday, September 10, 2023.

Who’s affected? 

  • All Jonas Cloud clients and their users.
When & What is happening?
In our continued effort to release highly effective and highly valued software, we have decided to delay the Jonas Software Update (Jonas 2023 Release 2) from August 13, 2023, to September 10, 2023.

If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?
A complete list of the features and fixes included in the Jonas Software Update is available HERE.

If there is more info coming, when can I expect it? 
If required, we will send more communication closer to September 10, 2023, for the Jonas Software Update.

08/04/2023

ATTENTION REQUIRED: Jonas Web App Product Hotfix 2

Summary Statement
Please be advised that the Jonas Apps Admin portal was updated with a hotfix on Friday, Aug 4, 2023, at 5:00 AM local time.

Who’s affected?
Users who access the Jonas Apps Admin portal

When & what is happening?
On Friday, Aug 4, 2023, at 5:00 AM local time, a hotfix update was performed on Jonas Apps Admin to address the following issue:

Field Time User Setup

  • Default Approver not available for selection: When setting up new users, or editing existing users, the Default Approver drop-down selection was blank. This prevented the Admin User from completing the setup or edit of Field Time Users.
If this impacts me, is there anything I need to do?
The hotfix update for Jonas Apps Admin was automatically deployed today (Friday, Aug 4, 2023) at 5:00 AM local time. No further action is required on your part.

08/01/2023

Holiday Hours – Civic Day – Monday, August 7, 2023

Support holiday hours will be in effect for Monday, August 7th, 2023.
Support hours for that day are: 8:30am to 5:00pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday August 8th, 2023.
Thank you for your continued support and partnership!
Regards,
The Jonas Team

07/19/2023

ACTION/ATTENTION REQUIRED: *Postponed* Jonas Web App Update

Summary Statement:
Due to our commitment to providing you with high-quality software, we’ve decided to delay the release of Jonas Web Apps for one week. The Jonas Web App update, originally scheduled for Wednesday, July 19, 2023, has been postponed to Wednesday, July 26, 2023.

Who’s affected?

  • All Jonas Cloud users.

When & What is happening?
Please note the two following product updates:

  • Web App Update – Changed to Wednesday, July 26, 2023, at 5:00 AM local time, we will be performing a product update to the Jonas Web Applications.
    • The following applications will be automatically updated:
      • EBI
      • eMobile
      • eService
      • Field Manager (Field Project as of July 26, 2023)
      • Field Time
      • Jonas Documents
      • Jonas Apps Admin
      • Jonas Browser
      • Jonas Webserver
      • Jonas Webserver Installer
  • Jonas Software Update – You will be updated to the newest version of Jonas 2023 at some point between August 11 and 13, 2023. If required, you may receive additional communication related to this update as we get closer to the scheduled date.

If this impacts me, is there anything else I need to do?

  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    ***Attention Administrators – Please ensure that you complete a backup of your Datamart database prior to the July 26, 2023 update.***Web App Update – Your server will update automatically at 5:00 AM local time on July 26, 2023. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time on July 26, 2023.Jonas Software Update – To upgrade to Jonas 2023 from 12.8 or earlier, please reach out to your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page to run the software update on the afternoon of July 19, 2023.
    ​​​​​​​
  • For Jonas Cloud Clients
    As a Jonas Cloud client, no action is required on your part. Your software updates, web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?
A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is available HERE.

If there is more info coming, when can I expect it? 
To remind you of the Web App Update, there will be a reminder email sent to you on July 25, 2023. For the Jonas Software Update, we will be sending more communication closer to August 11, 2023, if required.

07/14/2023

ACTION REQUIRED: 2023 Payroll Only Update for the State of Illinois

Summary Statement 
The July 2023 Payroll Only Update now contains updated withholding tables for the state of Illinois.
Please be advised that future payroll changes for January 2024 will require you to be on at least Jonas version 2020.

Who’s affected?

  • U.S. Payroll users who process payroll in Illinois.

What is Happening?
For the state of Illinois, the standard exemption allowance used in the calculation has been reduced to $2425.00 for each allowance claimed by employees on Line 1 of the IL-W-4 form.

If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).

For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage

  • Please download and complete the payroll only update, available HERE.

*You must be on Jonas version 2018 or higher in order to receive these changes.

For Jonas Cloud Customers

  • No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. Your update will be completed on Sunday, July 16, 2023, at 5:00 AM local time.

07/12/2023

ATTENTION REQUIRED: eService Password Update

Summary Statement
Jonas will be deploying an update to the current eService application on Wednesday, July 19, 2023. Following the update, all eService users will need to update their login password.

Who’s affected?

  • All eService users and their customer users

How does this impact me?
After the eService app update on July 19, 2023, users will not be able to proceed with their existing login until they change their password. The prompt will stop once the user has updated their password based on the new rules found below.

If this impacts me, is there anything I need to do?
Following the eService application update on July 19, 2023, all eService users will be prompted to change their login password the next time they log in.

Please note your new password will need to be:

  • Between 12 and 14 characters
  • Must include at least one uppercase character
  • Must include at least one lowercase character
  • Must include at least one numeric character
  • Must include at least one special character

***We strongly recommend that you share this information with your customers who communicate with you via eService as they will also be subjected to the new password requirements following the July 19, 2023 update.***

07/12/2023

ACTION/ATTENTION REQUIRED: Jonas Web App and Software Updates

Summary Statement:

Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.Who’s affected?

  • All Jonas users

When & What is happening?Please note the two following product updates:

  • Web App Update – On Wednesday, July 19, 2023, at 5:00 AM local time, we will be performing a product update to the Jonas Web Applications.
    • The following applications will be automatically updated:
      • EBI
      • eMobile
      • eService
      • Field Manager (Field Project as of July 19, 2023)
      • Field Time
      • Jonas Documents
      • Jonas Apps Admin
      • Jonas Browser
      • Jonas Webserver
      • Jonas Webserver Installer
  • Jonas Software Update – The newest version of Jonas 2023 will be available for download on Jonas Connect on the afternoon of July 19, 2023.

If this impacts me, is there anything else I need to do?

  • Jonas Cloud:
    • As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
  • On-Premise:
    • ***Attention Administrators – Please ensure that you complete a backup of your Datamart database prior to the July 19, 2023 update.***

Web App Update – Your server will update automatically at 5:00 AM local time on July 19,  2023. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time on July 19, 2023.Jonas Software Update – To upgrade to Jonas 2023 from 12.8 or earlier, please reach out to your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page to run the software update on the afternoon of July 19, 2023. ***Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.***If I need anything more, where can I find it?A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is available HERE.If there is more info coming, when can I expect it? To remind you of the Web App Update, there will be a reminder email sent out on July 18, 2023.

07/11/2023

ACTION REQUIRED: Jonas SSL Certificate Expiring on July 26, 2023

Summary Statement 
On Monday, July 24, 2023, Jonas will be updating the jonasapp.com SSL certificate as it is expiring on Wednesday, July 26, 2023. To ensure a successful update to the new SSL certificate, affected users should verify their Windows User Account contains validated users credentials.

Who’s affected? 
Customers who are using a *.jonasapp.com SSL certificate and running any of the following Jonas apps:

  • Field Time
  • Field Manager (Field Project as of July 19, 2023)
  • Jonas Documents
  • EBI

These Jonas apps may stop working if the SSL certificate is not updated on your server before it expires on July 26, 2023.

Please Note: Customers who do not have external communication with Jonas Apps and/or are using their own SSL certificate will see the update performed but no functional changes will be done to their Jonas Web Server installation.

Why is this happening?
SSL certificates are responsible for executing secure communication with applications in Jonas. The certificates need to be routinely updated to ensure the communications are secure and to avoid potential downtime of your apps.

If this impacts me, is there anything I need to do?
***Before the update runs on July 24, 2023, please ensure that your Windows User Account configured to Jonas Web Server service contains valid user credentials so that we can successfully update the SSL certificate on your server.***

For instructions to validate your user credentials, please click here.

On July 24, 2023, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter. We recommend that you log off any Jonas Apps during the update period.

How do I know if I need to validate user credentials?
If your administrator has received an email similar to the sample email below, you need to validate your user credentials.

Sample Email

If there is more info coming, when can I expect it?
We will send additional email reminders to validate your user credentials (should you need to validate the credentials). 

Once the SSL certificate is updated on July 24, 2023, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.

07/05/2023

ATTENTION & ACTION REQUIRED: Hotfix for Service Billing & Service Contracts

Summary Statement 
Jonas deployed a hotfix that is included in the current release of Jonas 2023.1150 on Wednesday, July 5, 2023. This update includes hotfixes for the issues reported in the email sent on Friday, June 30, 2023.
Who’s affected?

  • Users involved in processing invoices in Service Billing and Service Contracts.

When & What is happening?
On Wednesday, July 5, 2023, a hotfix update was deployed to address the following issues found in Service Billing and Service Contracts

  1. Service Billing:
    On release 2023.1123 and higher, an issue was identified when a $0 fixed price was entered in the Work Order Prepare Billing screen, “Equipment” and “Other” costs would also be removed for all subsequent work orders.

    • Prepare Billing – if you encounter an out-of-balance message during billing, please return to the “Prepare Billing” screen, check the “Equipment” and “Other” screens for lines that have $0 and fill in the necessary information.
      Proceed to post.
    • Unbill a Work Order– if you have a work order you are trying to unbill and receive an “out of balance” message, please contact the Support Team by logging a case on Jonas Connect or by calling 1-800-352-6647.
    • Reports – certain Datamart/EBI reports may also be affected, if you have a specific report relying on this data, kindly reach out to Support by logging a case on Jonas Connect or by calling 1-800-352-6647.

      Important Note: This hotfix will only apply to future transactions and will not correct any previously affected records.

  2. ​​Service Contracts:
    For release 2022.4093 and higher (including 2023), using a Jonas Forms service contract invoice design and selecting the “Send All” option during J-mailing may result in all invoices being sent to the first email on the list.

If this impacts me, is there anything else I need to do?

  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    Please update your instance of Jonas at your earliest convenience to resolve these issues. The update can be downloaded HERE. Please call Support at 1-800-352-6647 if you would prefer the files to be sent manually.
  • For Jonas Cloud Clients
    No further action is required on your part. The software was automatically updated on Tuesday, July 4, 2023.

06/30/2023

ATTENTION & ACTION REQUIRED: For all clients using Service Contract and/or Service Billing

Summary Statement 
Jonas will be deploying a hotfix for download for the current release of Jonas 2023.1150. This hotfix is currently being developed and quality-assured and we’ll make it available for you as soon as possible.

Who’s affected?

  • Users involved in processing invoices in Service Billing and Service Contracts.

When & What is happening?
We are working on a hotfix that will address these two issues:

  1. Service Billing:
    On release 2023.1123 and higher, an issue was identified if a $0 fixed price was entered in the Work Order Prepare Billing screen, “Equipment” and “Other” costs would also be removed for all subsequent work orders.

    • Prepare Billing – if you encounter an out-of-balance message during billing, please return to the “Prepare Billing” screen, check the “Equipment” and “Other” screens for lines that have $0 and fill in the necessary information.
      Proceed to post.
    • Unbill a Work Order – if you have work order you are trying to unbill and receive an “out of balance” message please call support.
    • Reports – certain Datamart/EBI reports may also be affected, if you have a specific report relying on this data, kindly reach out to support.

      Important Note: This hotfix will only apply to future transactions and will not correct any previously affected records.

  2. ​​Service Contacts:
    For release 2022.4093 and higher (including 2023), using a Jonas Forms service contract invoice design and selecting the “Send All” option during J-mailing would result in all invoices being sent to the first email on the list.

If this impacts me, is there anything else I need to do?

  • For clients who host their own Jonas software, please contact Jonas Support as instructed above and be on the lookout for our next communication indicating when the hotfix will be available.
  • For clients on The Jonas Cloud, we will deploy the hotfix for you when it is ready. If these issues are affecting you, please contact Jonas Support as instructed above.

06/23/2023

ACTION REQUIRED: US Payroll – WA Cares Fund Set Up

Summary Statement 
Please be advised that effective July 1, 2023, a new employee deduction of 0.58% must be set up for Washington state employees. This is required as per the Washington State WA Cares Fund.

Who’s affected?     

  • U.S. Payroll users who process payroll in the state of Washington

If this impacts me, is there anything else I need to do?     
You must customize and set up a new payroll deduction for this in Jonas and update your employees’ files with the deduction.

Please click here for instructions on how to set up the deduction in Jonas.

If I need anything more, where can I find it?
For more information about the Washington Cares Fund, please visit: https://wacaresfund.wa.gov/employers/

06/22/2023

ACTION REQUIRED: July 2023 Payroll Only Update – Canada

Summary Statement 
The July 2023 Payroll Only Update now contains July 2023 tax tables. The update only impacts the provinces of Manitoba and Quebec. Please be advised that future payroll changes for January 2024 will require you to be on at least Jonas version 2023.

Who’s affected?

  • Canadian Payroll users who process payroll in Manitoba and/or Quebec. (Please review the next section for further instructions.)
  • Canadian Payroll users who do not process payroll in Manitoba or Quebec – You will still receive a message when calculating taxes for any pay ending dates from June 20 to June 30, 2023. The message will ask if you want to use the July tax tables. Please disregard the message by answering “no”  if you do not have Manitoba or Quebec payroll.

If this impacts me, is there anything else I need to do?
This update impacts any customer who processes payroll in Manitoba and/or Quebec.

For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage

  • Please download and complete the payroll only update, available HERE.

*Please note: You must be on Jonas version 2018 or higher in order to receive these changes.

For Jonas Cloud Customers 

  • No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. Your update will be completed on Wednesday, July 5, 2023 at 5:00 AM local time.

06/22/2023

ACTION REQUIRED: July 2023 Payroll Only Update – United States

Summary Statement 
The July 2023 Payroll Only Update now contains updated withholding tables for the state of Arkansas, Idaho and North Dakota. Please be advised that future payroll changes for January 2024 will require you to be on at least version 2023.

Who’s affected?

  • U.S. Payroll users who process payroll in Arkansas, Idaho and North Dakota

If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).

For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage

  • Please download and complete the payroll only update, available HERE.

*Please note: You must be on Jonas version 2018 or higher in order to receive these changes.

For Jonas Cloud Customers 

  • No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. Your update will be completed on Wednesday, July 5, 2023 at 5:00 AM local time.

06/13/2023

ATTENTION REQUIRED: eMobile & Jonas Apps Admin Passwords – Enhanced Security

Summary Statement
In an effort to enhance security for our customers using eMobile and/or other Jonas Apps, we are launching a 3-phase plan to increase Jonas software’s data security capabilities.

Who’s Affected?
Any customers using the following modules will be affected by the security update plan:

  • eMobile
  • Field Manager
  • Field Time

Why is this Happening?
As a valued business partner to us, we are enhancing data security capabilities because we care about your data security concerns.

When & What is Happening?
We are increasing security on your eMobile Administration and/or Jonas Apps Admin passwords by strengthening the password policy, i.e. increasing password length and complexity. We will contact you soon to discuss your new password before the next phase of the security update plan.

If I Need Anything More, Where Can I Find It?
In July, we’ll be reaching out to you for the next phase of this larger data security plan for you. Please stay tuned for more information coming soon.

05/24/2023

ACTION REQUIRED: Jonas 2023 Release 1, Field Time and Field Manager Product Hotfix

Summary Statement:
The following hotfixes will be available:
  • Field Time will be updated with a hotfix on Thursday, May 25, 2023, at 5:00 AM local time.
  • Field Manager will be updated with a hotfix on Thursday, May 25, 2023, at 5:00 AM local time.
  • Jonas Release 2023.1148 is available for download on Jonas Connect to address the JMail issue noted below.
Who’s affected?
  • Users who have Field Time
  • Users who have Field Manager
  • Users who are not hosted on Jonas Cloud and have previously downloaded Jonas 2023, Release 1
When & What is Happening with Field Time and Field Manager?
On Thursday, May 25, 2023, at 5:00 AM local time, a hotfix update will be performed on Field Time and Field Manager, to address the following issues:

Field Time:

  • Entry Control method E with intercompany: When recording intercompany transactions in Field Time, an issue was identified when the allocation company had Job Costing Entry Control rules set to ‘E’. Users received an error message related to the absence of an estimate on the selected cost item and cost type. The program has been modified to ensure data is sourced from the correct location when entry control rule ‘E’ is present.
  • Approver Inbox displays non-submitted time flag: In the Field Time Approver Inbox, a flag to include employees without submitted time was not visible in instances where the current user had access to only one payroll and one payroll period. As there was not requirement for a selection in this case, the Payroll Information panel was hidden. To ensure the option to include employees without submitted time is always available for selection, the payroll panel will always be displayed.
  • Field Time Attachments: When adding an attachment in a single entry and then copying the entry to additional dates, the attachment was mistakenly attached to the additional dates as well. This resulted in an issue in Jonas Documents where the user could open the attachment linked to the original date, but not the copied to dates.  The program has been corrected to only attach documents to the original date.
  • Time Card Employee and Crew Search enhancement: The Crews and Employees selection in the Field Time – Time Card has been enhanced to include a new control that improves the selection of multiple employees.  The search functionality of these listings has also been improved to ensure employees, or crews are easily identified and selected when listings are lengthy.
  • Crew/Grid Entry validates Equipment Unit entry: An issue was identified in the Crew/Grid entry of Field Time when some crew members were equipment operators, and some were not. This resulted in the equipment columns being displayed and the ability to select equipment units extended to employees who were not defined as equipment operators in Jonas. The program has been updated to ensure only equipment operators can have equipment units assigned to their time entries in Field Time.
  • Time Entry Weekly View Report rounds to two decimals: In Field Time Reports, when using a ‘weekly’ view, users sometimes experienced data totaling more than two decimal places. The program has been modified to ensure all values round to a maximum of two decimal places.
Field Manager:
  • Field Daily Log attachments can be retrieved: An issue was identified with Field Daily Log attachments where the Daily Log had to be saved in Jonas Documents prior to the attachment being saved. In instances where the Field Daily Log was not previously saved in Jonas Documents, the Daily Log attachment saved in Jonas Documents but was not accessible as the Document ID was incorrect. The program has been modified to ensure Daily Log attachments are saved and accessible in Jonas Documents.
If this impacts me, is there anything I need to do?
Updates for Jonas Web Applications will be automatically deployed on your server on Thursday, May 25, 2023, at 5:00 AM local time.
  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    Please ensure your server can be accessed uninterrupted between 5:00 and 5:30 AM local time.
  • For Jonas Cloud Clients
    No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
When & What is Happening with Jonas 2023 Release 1?
Today, Wednesday May 24 2023, a new version of Jonas Release 1 (2023.1148) is available Jonas Connect for download.
Jonas 2023 Release 1:
  • JMailing Attachments: When JMailing attachments, such as reports, from Jonas, the PDF attachment was not included in the email that was created. The program has been updated to ensure any required attachments are automatically populated when using JMail directly from Jonas.
If this impacts me, is there anything else I need to do?
If this issue impacts you, we recommend that you re-run the last update, at your earliest convenience by clicking here. If you have been manually updated by our Support Team to address this issue, you do not need to re-run the product update.

05/05/2023

ACTION REQUIRED – 2023 Payroll Only Update

Summary Statement
Jonas will be deploying an update to the current release of 2023.1140 on Wednesday, April 19, 2023. If you have downloaded and installed the latest release of Jonas (April 12th or later)  you may be impacted by the identified issue.

Who’s Affected?

  •  eMobile users who have downloaded and installed the latest release of Jonas (April 12th or later)

When and What is Happening?
When using the new upload from Mobile Jonas, an error #14 was produced in instances where the required program access was prematurely closed.  The program has been updated to ensure all necessary programs remain available during processing.

If this impacts me, is there anything I need to do?
We recommend that you re-run the latest update at your earliest convenience by clicking HERE.
If you have been manually updated by our Support Team to address this issue, you do not need to re-run the product update.

Please note: This email is sent from an unmonitored email address. Please do not respond to this email. If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.

Kind Regards,
The Jonas Team

05/02/2023

ACTION REQUIRED: Jonas Web App Product Hotfix (Field Time, Field Manager, Jonas Docs)

Summary Statement:
Please be advised that Field Time, Field Manager, and Jonas Documents will be updated with a hotfix on Thursday, May 4, 2023, at 5:00 AM local time.

Who’s affected?
Users who have any of the following Jonas Web Apps:

  • Field Time
  • Field Manager
  • Jonas Documents
When & what is happening?
On Thursday, May 4, 2023, at 5:00 AM local time, a hotfix update will be performed on Field Time, Field Manager, and Jonas Documents to address the following issues:

Field Time:

  • Approved Time Weekly View: In the “Approved Time Weekly View”, Approved entries were displayed in grey and Accepted entries were displayed in blue. The colors have been reversed as the Approved entries may still be recalled but the Accepted entries are view only.
  • Approved Time View: When accessing records with a status of Accepted in the “Approved Time View”, a recall icon was displayed on each record. Since these transactions are in Jonas payroll, they cannot be recalled. The icon has been removed.
  • Field Time Attachments: When adding an attachment in a single entry and then copying the entry to additional dates, the attachment was mistakenly attached to the additional dates as well. This resulted in an issue in Jonas Documents, where the user could open the attachment linked to the original date, but not the copied dates. The program has been corrected to only attach documents to the original date.
Field Manager:
  • Material Management – Create PO: When retrieving a purchase order number from Jonas for a PO that does not have details, the status message issued during the retrieval process continued to display when the user went to the “Agenda View”. This has been corrected.
  • Daily Log does not display all transactions: When displaying labor, equipment, and job unit information in the Daily Log, only transactions matching the default status were displayed.  This resulted in Approved and/or Accepted entries being omitted when the default status was submitted. This issue has been resolved.
Jonas Documents:
  • Error Connection – The intermittent “Error Connection” prompt displaying in view docs has been resolved.
  • View Docs Grouping – The grouping feature in view docs is now working as expected.
  • Customer Attribute – The customer attribute now populates automatically when a work order attribute is selected.
  • Emailing multiple attachments – The Send Email feature has been corrected to allow for the attachment of multiple documents.
If this impacts me, is there anything I need to do?
Updates for Jonas Web Applications will be automatically deployed on your server on Thursday, May 4, 2023, at 5:00 AM local time.
  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    Please ensure your server can be accessed uninterrupted between 5:00 and 5:30 AM local time.
  • For Jonas Cloud Clients
    No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

04/19/2023

ATTENTION REQUIRED: Jonas 2023 Release 1 Hotfix

Summary Statement
Jonas will be deploying an update to the current release of 2023.1140 on Wednesday, April 19, 2023. If you have downloaded and installed the latest release of Jonas (April 12th or later)  you may be impacted by the identified issue.

Who’s Affected?

  •  eMobile users who have downloaded and installed the latest release of Jonas (April 12th or later)

When and What is Happening?
When using the new upload from Mobile Jonas, an error #14 was produced in instances where the required program access was prematurely closed.  The program has been updated to ensure all necessary programs remain available during processing.

If this impacts me, is there anything I need to do?
We recommend that you re-run the latest update at your earliest convenience by clicking HERE.
If you have been manually updated by our Support Team to address this issue, you do not need to re-run the product update.

Please note: This email is sent from an unmonitored email address. Please do not respond to this email. If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.

Kind Regards,
The Jonas Team

04/14/2023

FOR YOUR INFORMATION: Jonas Webserver Installer Hotfix

Summary Statement
Please be advised that a hotfix for the Jonas Webserver Installer Updater was deployed on Friday, April 14, 2023 at 5:00 AM local time and an additional hotfix will be deployed on Saturday, April 15, 2023 at 5:00 AM local time.
Who’s Affected?
  •  Users who have Jonas Web Applications
When and What is Happening?On Saturday, April 15, 2023 at 5:00 AM local time, a hotfix update will be performed on the Jonas Webserver Installer Updater. If this impacts me, is there anything I need to do?Updates for Jonas Web Applications will be automatically deployed on your server on Saturday, April 15, 2023, at 5:00 AM local time. Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time.No action is required on your part to complete this process.Please note: This email is sent from an unmonitored email address. Please do not respond to this email. If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager. Kind Regards, The Jonas Team

04/04/2023

ACTION REQUIRED: Jonas Software Updates

Summary Statement
Jonas Software update and a Jonas Web App update will be taking place in the coming weeks. There is some action required on your part.

Who’s Affected?

  •   All Jonas users ​

When and What is Happening?
Please note the following product updates:

1. Jonas Webserver Installer Update – On Monday, April 10, 2023, we will be performing a product update to the Jonas Webserver installer at 5:00 AM your local time.

2. Web Apps Update – On Wednesday, April 12, 2023, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.

The following applications will be updated:

  • EBI
  • eMobile
  • eService
  • Field Manager
  • Field Time
  • Jonas Documents
  • Jonas Apps Admin
  • Jonas Browser

If this impacts me, is there anything I need to do?

For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to the April 12, 2023 update***

Your server will update automatically at 5:00 AM local time on April 10, 2023 and April 12, 2023. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time.

For Jonas Cloud Clients

**No action is required for Jonas Cloud customers. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.**

3. Jonas Software Update – The Jonas 2023-Release 1 will be available for download on Jonas Connect on the afternoon of April 12, 2023.

If I need anything more, where can I find it?
A complete listing of the Features and Fixes included in the April 12th web application release, and the Jonas Software release are available HERE.

To upgrade to Jonas 2023 from 12.8 or earlier, please contact your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page. Please update your instance of Jonas at your earliest convenience to ensure you benefit from the many great features of every release.

If there is more info coming, when can I expect it? 
To remind you of the Web App Update, a reminder email will be sent out on April 11, 2023.

Please note: If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas ConnectPlease note this email is sent from an unmonitored email address. Please do not respond to this email.

Kind Regards,
The Jonas Team

03/31/2023

Holiday Hours – Easter Long Weekend – Friday, April 7, 2023

Holiday Hours – Easter Long Weekend – Friday, April 7, 2023
Support holiday hours will be in effect for Friday, April 7, 2023.
Support hours for that day are: 8:30am to 5:00pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday, April 10, 2023.
Thank you for your continued support and partnership!
Regards,
The Jonas Team

03/10/2023

ACTION REQUIRED: Jonas 2022 Release 4 Hotfix (March 2023)

Summary Statement
Jonas deployed an update to the release of 2022.4151 on Wednesday, March 8, 2023, to address two hotfixes. If you have downloaded and installed the latest release of Jonas (November 2022), you may be impacted by the issues identified in this email.

Who’s Affected?
If you have downloaded and installed a release of Jonas (November 2022), you may be impacted by the issues mentioned below.

When and What is Happening?
On March 8, 2023, we deployed a hotfix update for the following issues:

  • Counter Sales invoices may not update to Jonas Documents:
    An issue was identified that resulted in counter sales invoices not being updated to Jonas Documents. Specifically, when a counter sales invoice was processed on more than one workstation, such as being created on workstation A and then printed on workstation B, the final invoice failed to store in Jonas Documents.
  • Jmailing Service Billing Invoices using a Jonas Forms (DYOF) Template:
    When Service Billing invoices using a Jonas Forms template were emailed using ‘Send All’, invoices without an email address were incorrectly populated with the next invoice’s email address. The program has been updated to warn the user when an invoice recipient does not have an available email address and does not attempt to email those invoices.
If this impacts me, is there anything I need to do?
If this issue impacts you, we recommend that you re-run the last update at your earliest convenience. Click here to download and install the latest update.

If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect.

Kind Regards,
The Jonas Team

03/06/2023

ACTION REQUIRED: Jonas SSL Certificate Expiring on March 10th

Summary Statement  
On March 10, 2023 your jonas.jonasportal.com SSL certificate will expire. We will complete an automatic update of the SSL certificate on March 8, 2023 at 5:00 AM local time.

Who’s affected? 
Customers who are using any of the following Jonas web solutions:

  • eMobile
  • eService
  • JonasAPI

Jonas Communication Service is an integral part of these solutions as it provides a secure communication channel between Jonas Web Hosting and Jonas Software.

When & What is happening?
This update will occur automatically on March 8, 2023 at 5:00 AM local time. No functional changes will be done to your Jonas Communication Service.

Why is this happening? 
SSL Certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

If this impacts me, is there anything I need to do?
eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on March 8, 2023.

Other than this recommendation, no action is required of you. Your update will be completed by the Jonas Cloud service team on March 8, 2023. You may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.

If there is more info coming, when can I expect it? 
Once the SSL certificate is updated, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.

Kind Regards,
The Jonas Team

02/23/2023

In-Person Training at BREAKTHROUGH

This May 9-12, in Montreal, Canada, we are hosting an in-person learning conference to deliver training sessions that are intended to help you increase the value of your partnership with Jonas.

LEARN MORE & REGISTER HERE

Each of the tracks are a field of study, where each subsequent session within the track will build upon the concepts, ideas, practices and procedures from the last.
This way we focus and increase your knowledge in a particular field.

The Learning Tracks:

  • Accounting & Payroll
  • Project Management
  • Service Management
  • Reporting & Other Areas

With sessions on:

  • Best Practices for Payroll (both US and Canadian)
  • Maximizing Efficiency in Job Costing / Service Management
  • Month-End, Year-End Housekeeping
  • Controlling your costs with PO & Procurement
  • Enhancing efficiency in AR, AP, GL
  • Protecting your profits with EBI
  • And much more…

If you have any questions or need assistance with registering, please don’t hesitate to reach out to us at account.manager@jonassoftware.com. We’re here to help!

Best regards,
The Jonas Construction Software Team

02/23/2023

Customer Conference – Registration is Open

We’re thrilled to invite you to join us at BREAKTHROUGH, a learning conference hosted by Jonas Construction Software, in Montreal, Canada from May 9-12, 2023.

Learn More & Register Here

The training sessions at BREAKTHROUGH are crafted to help you take care of business concerns, focusing on:

  • Increasing operational efficiency (in the field and back office)
  • The speed and accuracy of accounting practices
  • Superior cost and financial reporting

If you have any questions or need assistance with registering, please don’t hesitate to reach out to us at account.manager@jonasconstruction.com.

We’re here to help!

02/23/2023

ACTION REQUIRED: Jonas SSL Certificate Expiring on March 10th

Summary Statement  
On March 10, 2023, your jonas.jonasportal.com SSL certificate will expire. We will complete an automatic update of the Jonas Communication Service and the SSL certificate on March 8, 2023 at 5:00 AM local time.

Who’s affected?
Customers who are using any of the following Jonas web solutions:

  • eMobile
  • eService
  • JonasAPI

Jonas Communication Service is an integral part of these solutions as it provides a secure communication channel between Jonas Web Hosting and Jonas Software.

When and what is happening?
This update will occur automatically on March 8, 2023 at 5:00 AM local time. No functional changes will be done to your Jonas Communication Service.

Why is this happening? 
SSL certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

If this impacts me, is there anything I need to do? 
***Before the update runs on March 8, 2023, please ensure that your Windows User Account configured to Jonas Communication Service contains valid user credentials.***

How do I know if I need to validate user credentials? 
If your administrator has received an email similar to the one found hereyou need to validate your user credentials. 

To validate your user credentials, please use the instructions found in the same email here.

On March 8, 2023, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.

eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on March 8, 2023.

If there is more info coming, when can I expect it?
We will send two additional email reminders to validate your user credentials prior to March 8, 2023, (should you need to validate your credentials.) Once the SSL certificate is updated, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.

Kind regards,
The Jonas Team

02/15/2023

Update Jonas Connect and Newsfeed with Family Stat day support hours

Holiday Hours – Family Day / President’s Day – Monday, February 20th, 2023

Support holiday hours will be in effect for Monday, February 20, 2023.
Support hours for that day are 8:30 AM to 5:00 PM (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, February 21, 2023.

Thank you for your continued support.

01/17/2023

ACTION REQUIRED: Jonas 2022 Release 4 Hotfix (February 2023)

Summary Statement  
Jonas deployed an update to the current release of 2022.4118 on Friday, February 3, 2023. This update included hotfixes for recently discovered issues. Jonas Cloud users will be updated with the latest release, including the hotfix items noted below, on the weekend of February 18-19, 2023.

Who’s affected?
Because you are running the Jonas 2022 Release 4 version (November 2022), you may be impacted by any of the issues mentioned below.

When and what is happening?
On the weekend of February 18-19, 2023, we will deploy an update, which provided hotfixes for the following issues:

  • Accounts Payable:
    For Users in the Jonas Classic Menu (not enterprise menu), when manual use tax was recorded in Manual Checks/QUIK Checks or Setup/Edit AP Batches, the tax value was duplicated when the transaction was previewed and/or posted.
  • Jonas Connect Link:
    The link to Jonas Connect from the Newsfeed and from the bottom bar of Jonas were failing to open Jonas Connect after the user had recorded their credentials. The link on the bottom bar of the Jonas Classic Menu style has been enabled as part of the hotfix. The link in the Jonas Newsfeed has not been restored as of this release.
  • Service Billing:
    An issue was identified where deposits were doubling the revenue and deposit entries when posting invoices in specific instances.
  • US Payroll:
    When time records were brought into Jonas Payroll via the web import from Field Time, records that were subsequently edited resulted in incorrect updates to the city code when the allocated job did not have a city code and ‘If City in Job or W/O blank Use Resident City’ was selected.
  • CDN Payroll:
    When the overtime method was set to 0.5 and was spread over all jobs, WCB was recorded to the incorrect province in certain instances.

If this impacts me, is there anything I need to do?

 

  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage 
    Please download the most current version 2022.4144 with hotfixes. It is available for download and installation here.
  • For Jonas Cloud ClientsIf you have been impacted by the issues mentioned above and would prefer to be updated prior to the weekend of February 18-19, 2023, please create a Jonas Support
    Case
     to arrange for our Jonas Cloud service team to perform a product update on your instance of Jonas.

If I need anything more, where can I find it? 
You can find the full release note for each item noted above in a Knowledge Base article on Jonas Connect.

If you have any other questions about the product, or are experiencing issues, please reach out to our support team via Jonas Connect. Please note this email is sent from an unmonitored email address. Please do not respond to this email.

Kind Regards,
The Jonas Team

02/01/2023

ACTION REQUIRED: Jan’23 Payroll Only Update – Withholding Update

Summary Statement  
Please be advised that the Jan 2023 Payroll Only Update now contains a fix for when a negative Social Security tax amount was calculated after the employee reached the Social Security maximum for the year.Who’s affected?
All users that process payroll in the U.S.

If this impacts me, is there anything else I need to do? 
This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).

  • For Clients Who Host Their Own Data On-Premise
    Please download and complete the payroll only update. The payroll only update can be accessed here.
  • For Jonas Cloud Clients
    No
    action is required of you. Jonas Cloud customers will automatically receive the update on February 3, 2023 at 5:00 AM local time by the Jonas Cloud service team.
Kind regards,
The Jonas Team

01/17/2023

ACTION REQUIRED: Field Time and Field Manager Product Hotfix

Summary Statement:
Please be advised that Field Time and Field Manager will be updated with a hotfix on Thursday, January 19, 2023, at 5:00 AM local time.

Who’s affected?
Jonas users who have Field Time or Jonas Field Manager apps.

When & what is happening?
On Thursday, January 19, 2023, at 5:00 AM local time, a hotfix update will be performed on Field Time and Field Manager to address the issues noted below:

  • Field Time: When using the Standard Approval Weekly View or the Time Entry Weekly View Report (in Reports), the Weekly Pay Period Dates did not refresh correctly.
  • Field Time: In the Grid Entry, users were not able to select an alternate earning code when cost types were hidden during entry.
  • Field Manager: In Equipment Usage, the listing of available equipment units was not populating in some instances because of incorrect filtering logic for intercompany transactions.

If this impacts me, is there anything I need to do?
Updates for Jonas Web Applications will be automatically deployed on your server on Thursday, January 19, 2023, at 5:00 AM local time.

  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time.
  • For Jonas Cloud Clients
    No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

Kind Regards,
The Jonas Team

01/12/2023

ACTION REQUIRED: Jan’23 Payroll Only Update – Vermont State Withholding Update

Summary Statement  
Please be advised that the Jan 2023 Payroll Only Update has been updated to include withholding tables for the state of Vermont.

Who’s affected?
U.S. Payroll users that process payroll in Vermont.

When & What is happening?   
On January 10, 2023, a Payroll Only Update was released with updated withholding tables for the state of Vermont.

If this impacts me, is there anything else I need to do? 
This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).

  • For Clients Who Host Their Own Data On-Premise
    Please download and complete the payroll only update. The payroll only update can be accessed here.
  • For Jonas Cloud Clients
    No action is required of you. Jonas Cloud customers will automatically receive the update on January 13, 2023 at 5:00 AM local time by the Jonas Cloud service team.

Kind regards,
The Jonas Team

01/09/2023

We are happy to announce that our phone system is now back online and fully functional.

We are happy to announce that our phone system is now back online and fully functional.

Thank you for your patience and understanding.

12/22/2022

ACTION REQUIRED: Jan’23 Payroll Only Update – Withholding Update

Summary Statement – The Payroll Update has been installed in your Jonas as of December 22nd 2022, 5:00AM (Local Time).

Who’s affected?
All Jonas Cloud customers that are using US or Canadian Payroll in Jonas.

When & What is happening?
The payroll update will be installed for Jonas Cloud clients, and year-end payroll checklists are now available for you to review on Jonas Connect.

If this impacts me, is there anything I need to do?
Please wait until after Dec 22nd 5:00AM local time, to process your year-end payroll.
No other action is required of you. All updates are taken care of by our Jonas Cloud services team.

If I need anything more, where can I find it?
We have put together Knowledge Base articles that includes year end checklists, for your review.

Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.

If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, we’ll send out notifications to inform you of the updates.

If you have any issues, please log a case via Jonas Connect.

Regards,
The Jonas Team

01/05/2023

Please note, we’re experiencing downtime with our phone system.

Please note, we’re experiencing downtime with our phone system.

We’re working hard to get it back to operational status.

We will keep you apprised of the situation.

For emergency support tickets, which are usually logged via phone, please temporarily log emergency tickets via Jonas Connect for the interim.

12/22/2022

ATTN Cloud Customers: Year-End Payroll Update – December 2022

Summary Statement – The Payroll Update has been installed in your Jonas as of December 22nd 2022, 5:00AM (Local Time).

Who’s affected?
All Jonas Cloud customers that are using US or Canadian Payroll in Jonas.

When & What is happening?
The payroll update will be installed for Jonas Cloud clients, and year-end payroll checklists are now available for you to review on Jonas Connect.

If this impacts me, is there anything I need to do?
Please wait until after Dec 22nd 5:00AM local time, to process your year-end payroll.
No other action is required of you. All updates are taken care of by our Jonas Cloud services team.

If I need anything more, where can I find it?
We have put together Knowledge Base articles that includes year end checklists, for your review.

Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.

If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, we’ll send out notifications to inform you of the updates.

If you have any issues, please log a case via Jonas Connect.

Regards,
The Jonas Team

12/22/2022

ATTN: Year-End Payroll Update – December 2022

Summary Statement – The Payroll Update is now available for versions 12.8, 2018, 2020, 2021, 2022.

Who’s affected?
All Jonas customers that are using US or Canadian Payroll in Jonas.

When & What is happening?
The payroll update, and year-end payroll checklists are now available for your download and review on Jonas Connect.
Click HERE to download the Payroll Update for 12.8, 2018, 2020, 2021, 2022.

If this impacts me, is there anything I need to do?
Prior to processing year-end payroll, please ensure you complete a Payroll Update.

If I need anything more, where can I find it?
For more information, we have put together three Knowledge Base articles that includes year end checklists and instructions on how to perform the Payroll Update.

Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.
Click HERE for instructions on how to perform the Payroll Update.

If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.

If you have any issues, please log a case via Jonas Connect.

Regards,
The Jonas Team

12/21/2022

ACTION REQUIRED: Jonas Enterprise Business Intelligence (EBI) Hotfix

Summary Statement:
Please be advised that EBI will be updated with a hotfix on Thursday, December 22, 2022, at 5:00 AM local time.Who’s affected?
Jonas Users who have EBI.

When & what is happening?
On Thursday December 22, 2022, at 5:00 AM local time, a hotfix update will be performed on EBI.
Issues Corrected in Update:

  1. Linear and Radial charts range were not showing as numbers, this has been resolved
  2. String columns in a report were not summarizing as expected, this has been resolved
If this impacts me, is there anything I need to do?
Updates for EBI will be automatically deployed on your server on Thursday, December 22, 2022, at 5:00 AM local time. For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
Please ensure your server can be accessed uninterrupted between 5:00 and 5:30 AM your local time.

For Jonas Cloud Clients:
Please note, no action is required on your part.

Kind Regards,
The Jonas Team

12/16/2022

Support Hours for the Holidays

Support Hours for the Holidays

The support team at Jonas wishes everyone Happy Holidays.

Here are our upcoming Support Hours for the Holidays:

  • Friday Dec. 23rd (Statutory Christmas Day) Support hours: 8:30am – 5:00pm (EST).
  • Monday Dec. 26th (Boxing Day) Support hours: 8:30am – 5:00pm (EST).
  • Monday Jan 2nd: Closed (New Year’s Day) – Emergency pager service will be available.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

12/14/2022

ACTION REQUIRED: Jonas Product Update Hotfix – 2022 Release 4

Summary Statement:
Please be advised that the Jonas Product Update for Jonas 2022 – Release 4 has been updated to include a hotfix as of Wednesday, December 14, 2022.

Who’s affected? 
•  Users who have upgraded to Jonas 2022-Release 4 and are using Procurement Processing, Dispatch Scheduler, or the Copy a Company utility

When & What is happening?
A new download file for Jonas 2022 – Release 4, including the below fixes, is available on Jonas Connect.
Issues corrected in Update:

  1. In Procurement Processing, users receive Error #47 when creating a new purchase order with no ‘Merge In’ selected. When creating a new PO in the Procurement Batch without a ‘merge in’ selection, Error #47 occurred. The program has been updated to correct this error. When creating a purchase order by merging in a Requisition, Re-order Report, or Takeoff, the program now works as expected.
  2. Copy Company – ‘Field Applications Access’ flag was not enabled in all required instances. The recent addition of the ‘Copy Field Applications Access’ to the ‘Copy A Company’ utility has been improved to look for payrolls in both the User and Group settings. Previously, only payrolls identified in the Group settings (for eTimesheet document access) were recognized when running the utility. This resulted in the flag not being enabled in instances where it should have been. The program has been updated to check for payrolls related to the current user in Field Applications Access setup when enabling the flag and copying those payrolls.
  3. Dispatch Scheduler F2 Lookup Search Performance has been optimized. The Dispatch Scheduler F2 search performance has been optimized to address issues reported around slow searches and searches timing out.

If this impacts me, is there anything else I need to do?

  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    Please update your instance of Jonas at your earliest convenience to resolve these issues. The update can be found here in Jonas Connect.
  • For Jonas Cloud Clients
    No further action is required, as the software will be automatically updated on Sunday, January 8, 2023. However, if you prefer to be updated prior to this date, please submit a support ticket.

Regards,
The Jonas Team

11/22/2022

ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS (Release 4)

Summary Statement:
A Jonas Web App update will be taking place on November 30th, and a Jonas Software update will be taking place on December 4th.

Who’s affected? 
•   All Jonas Cloud users

When & What is happening?
1. Web App Update – On Wednesday, November 30, 2022 at 5:00 AM your local time, we will be performing a product update to Jonas Web Applications.
The following applications will be automatically updated:

  • eMobile
  • Jonas Docs
  • WebServer
  • EBI
  • Field Time
  • Dispatch Scheduler

2. Jonas Software Update – On December 4, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?
A complete list of the features and fixes included in the Web App Update and the Jonas Software Update will be available in our next email, which will be sent on November 29th.

If there is more info coming, when can I expect it? 

  • Web App Update – A reminder email will be sent out on November 29, 2022. 
  • Jonas Software Update – Additional communication will be sent closer to the scheduled date of December 4, 2022.

Regards,
The Jonas Team

11/22/2022

ACTION REQUIRED: Jonas Software Updates (Release 4)

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.

Who’s affected?
•   All Jonas users who do not host with Jonas Cloud

When & What is happening?
1. Web App Update – On Wednesday, November 30, 2022, at 5:00 AM your local time, we will be performing a product update on Jonas Web Applications.
The following applications will be automatically updated:

  • eMobile
  • Jonas Docs
  • WebServer
  • EBI
  • Field Time
  • Dispatch Scheduler

2. Jonas Software Update – The newest versions of Jonas 2022 will be available for download on Jonas Connect on the afternoon of November 30, 2022.

If this impacts me, is there anything I need to do?
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to November 30th.***

Web App Update – Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time on November 30, 2022. Your server will update automatically at 5:00 AM local time on November 30, 2022.

Jonas Software Update – The fourth release of Jonas 2022 will be available on the afternoon of November 30, 2022 for download on Jonas Connect.

  • If you are on Jonas 12.8 or lower, please reach out to our Account Management team to upgrade to Jonas 2022.
  • Following the update on November 30th, please update your instance of Jonas to ensure you are benefiting from the great features included with every release.

If I need anything more, where can I find it?
Release Notes: A complete listing of the features and fixes included in the Web App release and the Jonas Software update will be available in our November 29th Product Update email.

If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent out on November 29, 2022.

Regards,
The Jonas Team

10/11/2022

ATTENTION REQUIRED – Oct 2022 Payroll Only Update – Virginia State Withholding Update

Summary Statement
If you do not have and use Jonas Payroll for the State of Virginia, this update is not required.
Please be advised that the Payroll Only Update now contains updated withholding tables for the state of Virginia for clients on Jonas version 2018, 2020, or 2022.

Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Virginia.

When & What is happening?
On Oct 3, 2022 a Payroll Only Update was released with updated Virginia withholding tables. The changes are effective for any pay periods ending Oct 1, 2022, or later.

If this impacts me, is there anything I need to do?

  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    You will need to download and complete the payroll-only update to change your Virginia state withholding tables. That payroll update can be accessed here.
  • For Jonas Cloud Clients
    No action is required of you. Jonas Cloud Customers will automatically receive the update on Oct 13, 2022, at 5:00 AM local time by the Jonas Cloud service team.

If I need anything more, where can I find it?
For this Payroll update, all the information you need is within this email.

If you have any questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect and log a support case.

Regards,
The Jonas Team

10/06/2022

ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS (Release 3)

Summary Statement:A Jonas Software update and a Jonas Web App update will be taking place in the coming weeksWho’s affected? •   All Jonas Cloud usersIf this impacts me, is there anything else I need to do?As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.When & What is happening?1. Web App Update – On Wednesday, October 12, 2022, at 5:00 AM your local time, we will be performing a product update to Jonas Web Applications. The following applications will be automatically updated:o   eMobileo   Field Managero   Field Timeo   Jonas Documentso   Jonas Browsero   Jonas Webserver2. Jonas Software Update – On November 6, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.If this impacts me, is there anything else I need to do?As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.If I need anything more, where can I find it?A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is available HERE.If there is more info coming, when can I expect it?

  • Web App Update – A reminder email will be sent out on October 11, 2022. 
  • Jonas Software Update – Additional communication will be sent closer to the scheduled date of November 6, 2022.

Regards, The Jonas Team

10/06/2022

ACTION REQUIRED: Jonas Software Updates (Release 3)

Summary Statement:A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks and there is some action required on your part. Who’s affected?•   All Jonas users When & What is happening?1. Web App Update – On Wednesday, October 12, 2022, at 5:00 AM your local time, we will be performing a product update on Jonas Web Applications. The following applications will be automatically updated:
  • eMobile
  • Field Manager
  • Field Time
  • Jonas Documents
  • Jonas Browser
  • Jonas Webserver
 2. Jonas Software Update – The newest versions of Jonas 2022 will be available for download on Jonas Connect on the afternoon of October 12, 2022.If this impacts me, is there anything I need to do? ***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to October 12th.*** Web App Update – Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time on October 12, 2022. Your server will update automatically at 5:00 AM local time on October 12, 2022.Jonas Software Update – The third release of Jonas 2022 will be available on the afternoon of October 12, 2022.
  • If you are on Jonas 12.8 or lower, please reach out to our Account Management team to upgrade to Jonas 2022.
  • If you are on Jonas 2018, 2021, or an earlier release of 2022, click here to update your instance of Jonas and ensure you are benefiting from the great features included with every release.
If I need anything more, where can I find it?Release Notes: A complete listing of the features and fixes included in the Web App release and the Jonas Software update are available here.
If there is more info coming, when can I expect it?To remind you of the Web App Update, there will be a reminder email sent out on October 11, 2022. Regards,
The Jonas Team

10/06/2022

Holiday Hours – Canadian Thanksgiving – Monday, October 10, 2022

The support team at Jonas wishes everyone a happy and safe long weekend.

Support holiday hours will be in effect for Monday, October 10, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, October 11, 2022.
Thank you for your continued support and partnership!
Regards,
The Jonas Team

08/31/2022

Holiday Hours – Labor Day – Monday, Sept 5th, 2022

The support team at Jonas wishes everyone a happy and safe long weekend.

Emergency pager service will be available during Labor Day Monday, September 5th, 2022.

We will be back to regular support hours on Tuesday, September 6th, 2022.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

07/27/2022

Holiday Hours – Civic Day – Monday, August 1st, 2022

Support holiday hours will be in effect for Monday, Aug 1st, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, Aug 2nd, 2022.
Thank you for your continued support and partnership!
Regards,
The Jonas Team

07/19/2022

ACTION REQUIRED: Jonas Documents and Field Time Hotfix

Summary Statement:

A Jonas Software hotfix will take place on Wednesday, July 20, 2022 at 5:00 AM  local time for Jonas Documents and Field Time.

Jonas Docs Issues:

1. The issue with mapping null values for specific customer ‘data-sets’ columns has been resolved.

2. Uploading document exception with the prompt window appearing to the user has been resolved.

3. The issue with the Lookup not working properly with some of the customers’ datasets has been corrected.

4.    Inconsistency with the number of available approvers displayed in the popup window opening from Jonas Documents and Jonas Software due to approvers having a “User restriction” for “creator” field applied that were not visible when Ask level dialog pop-up was displayed in AP Batches has been corrected.

Field Time Issues:

1.    Entry method drop-down not populating in Grid Time Entry has been corrected. For Field Time users who have J/C set as their default entry method, the Entry Method drop-down was empty in Crew/Grid entry.

2.    In Reports, when a column for earningValue, which displays Hours, Quantities, or Dollars in unique columns, the total value for each column was not being displayed. This has been corrected to include the column totals.

Who’s affected?

All users including Jonas Cloud users with Jonas Documents and/or Field Time

When & what is happening?

Web App Hot Fix: On the morning of Wednesday, July 20th, 2022, at 5:00 AM local time, your server will be automatically updated.

The following applications will be automatically updated:

  • Field Time
  • Jonas Documents

If this impacts me, is there anything I need to do?
Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage: 

 ***Administrators – please ensure that you complete a backup of your  Datamart database prior to July 20th.***

Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local time on July 20, 2022.

Jonas Cloud Clients:
No action is required on your part. Your software update as well as your web application backups and updates are taken care of by our Jonas Cloud team.

Kind Regards,
The Jonas Team

07/06/2022

ACTION REQUIRED: Jonas Software Updates

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks and there is some action required on your part.

Who’s affected?
All Jonas users

When & what is happening?
Web App Update – On Wednesday, July 13, 2022, at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.

The following applications will be automatically updated:

  • eMobile
  • Field Manager
  • Field Time
  • Jonas Documents

If this impacts me, is there anything I need to do?
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to July 13th.***

Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local time on July 13, 2022.

Jonas Software Update – The newest version of Jonas 2022 will be available for download on Jonas Connect on the afternoon of July 13, 2022.

If I need anything more, where can I find it?

  • Release Notes: A complete listing of the Features and Fixes included in the Web App release and the Jonas Software Updates are available HERE.
  • Jonas Software Update:

If there is more info coming, when can I expect it?
To remind you of the Web App and Product Update, a reminder email will be sent out on July 12, 2022.

Kind Regards,
The Jonas Team

07/06/2022

ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.

Who’s affected?
All Jonas Cloud users

If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

When & what is happening?

1. Web App Update – On July 13, 2022, at 5:00 AM your local time, we will be performing a product update to the Jonas Web Applications.

​The following applications will be automatically updated:

  • eMobile
  • Field Manager
  • Field Time
  • Jonas Documents

2. Jonas Software Update – On August 21, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If I need anything more, where can I find it?
A complete list of the Features and Fixes included in the Web App Update and the Jonas Software Update is available HERE.

If there is more info coming, when can I expect it?
Web App Update – A reminder email will be sent out on July 12, 2022.
Jonas Software Update – Additional communication will be sent closer to the scheduled date of August 21st, 2022.

Kind Regards,
The Jonas Team

06/29/2022

ATTENTION REQUIRED: Sunsetting Jonas Version 2018

Summary Statement
In the previous post from last week, we notified you that Jonas 2018 would be sunset on June 24, 2022, which means that we will no longer provide updates and enhancements for Jonas Version 2018.

Who’s Affected?
Jonas clients on Jonas Version 2018

That said, here are two important notes:

  • We will continue to provide customer support for version 2018.
  • We will continue to provide payroll updates for version 2018 through the end of 2022. This is similar to the sunset of Jonas 12.8 that received payroll support through March 2022.

When & what is happening?
On June 24, 2022, we completed the sunset of Jonas 2018. In 2020 we undertook a project to improve our ability to help you to use Jonas software to achieve your business goals. To that end, we improved our software development and release processes.

One important tactic within this project was to phase out the availability of multiple versions of Jonas software. Developing and quality-assuring multiple Jonas software versions thwarted our ability to focus on the features, enhancements, and quality of each version. As we sunset version 2018, we will be able to focus on one version of the software that is enhanced, updated, and quality-assured.

Another important tactic within this project was to stop providing one big release per year by breaking it down into four smaller releases throughout the year – with each new release replacing the previous one. This change in our release strategy enables us to adapt quickly to the rapidly changing marketplace. The most effective way we can help you to achieve your business objectives is to provide you with features and enhancements in a timely manner.

If this impacts me, is there anything else I need to do?
As our most current version, Jonas 2022 has a wide range of exciting, powerful enhancements which will improve your workflow automation, efficiency, and functionality.  For an instruction guide on installing and updating to Jonas 2022, please click HERE.

If there is more info coming, when can I expect it? 
We encourage you to contact your Jonas Account Manager for any questions or concerns. We are always enthused to collaborate with you about updating your Jonas Software or addressing any concerns you may have.

Thank you for your continued partnership.

Kind Regards,
The Jonas Team

06/29/2022

Holiday Hours – Canada Day Weekend – Friday July 1st, 2022

Support holiday hours will be in effect for Friday July 1st, 2022.
Support hours for that day are: 8:30am to 5:00pm (ET).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday July 4th, 2022.

Thank you for your continued support and partnership!
Regards,
​​​​​​​The Jonas Team

06/22/2022

ATTENTION REQUIRED: Sunsetting Jonas Version 2018

On June 24, 2022, we are sunsetting Jonas 2018. In the next few days, we’ll send you another email to give you information and guidance on this transition, though you can find this information in this email as well.

Firstly, what does sunsetting mean?
Sunsetting means that we will no longer provide updates and enhancements for Jonas Version 2018.

If you are currently using Jonas Version 2018, we encourage you to update to the latest release at your earliest convenience. This ensures you are fully utilizing the latest features and functionalities available.

That said, here are two important notes:

  • We will continue to provide customer support for version 2018.
  • We will continue to provide payroll updates for version 2018 through the end of 2022. This is similar to the sunset of Jonas 12.8 that received payroll support through March 2022.
What’s driving the decision to sunset Jonas 2018?
In 2020, we undertook a project to improve our ability to help you to use Jonas software to achieve your business goals. To that end, we improved our software development and release processes.

One important tactic within this project was to phase out the availability of multiple versions of Jonas software, so we can focus on one version of the software that is enhanced, updated, and quality-assured.

Another important tactic within this project was to stop providing one big release per year by breaking it down into four smaller releases throughout the year – with each new release replacing the previous one. This change in our release strategy enables us to adapt quickly to the rapidly changing marketplace.

Could you tell me more about Jonas 2022?
As our most current version, Jonas 2022 has a wide range of exciting, powerful enhancements which will improve your workflow automation, efficiency, and functionality. For more information on specific modules in Jonas 2022 and how to install it, please click HERE.

Would you like to learn more about sunsetting and Jonas 2022?
Please contact your Account Manager for any questions or concerns. We are always enthused to collaborate with you about updating your Jonas Software or addressing any concerns you may have.

Thank you for your continued partnership.

Kind Regards,
The Jonas Team

06/17/2022

ACTION REQUIRED – July 2022 Payroll Update

The July 2022 Tax Tables are now available for download.

Summary Statement
Please be advised that July 2022 Tax Tables are now available to be downloaded. These changes are only for the province of New Brunswick. The update is not required if you do not have a New Brunswick payroll.

Who’s affected?
Canadian Payroll users that process payroll in New Brunswick. In other words, if you use, or purchased Canadian Payroll AND have payroll in New Brunswick, this change will impact you.

If this impacts me, is there anything I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage)

  • Customers who host their own data or have their own cloud storage will need to download and complete the payroll-only update. That payroll update can be accessed here. (Note: you must be on Version 2018 or 2022 to get these changes. If you are on an earlier version, you will be required to upgrade before you can run the payroll update for these changes, as well as any future payroll tax table changes)
  • Customers who are hosted with Jonas Cloud do not need to complete an update. It will be completed by the Jonas Cloud service team automatically on June 19, 2022, at 5:00 AM your local time. No further action is required.
Please be advised even if you do not have New Brunswick payroll, you will still receive a message when calculating taxes for any pay ending dates between June 20th and June 30th. The message will ask if you want to use the July tax tables – the message can be ignored (i.e. can be answered No or Yes) if you do not have New Brunswick Payroll.

Kind Regards,
The Jonas Team

06/08/2022

ATTENTION: Reminder to backup your Jonas data! – Protect yourself against ransomware attacks

We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks.

If you are hosting your own data, we don’t want you to get caught without access to it!

Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.

Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.

That said, we do recommend the some additional steps to secure your data and operations:

  1. Invest in security training for your staff. These are courses that help you and your staff understand the risks of the sites you visit and the emails you receive, which in turn can help you avoid ransomware attacks.
  2. Here is one that we, Jonas, use internally. https://www.knowbe4.com/
  3. Make sure you backup your Jonas data files (and all other important data) on a recurring basis. Backing up your data gives you the peace of mind and security that if and when you get hit with a ransomware attack, you’ll have a safe copy of your data. We’ve put together a backup guide to help you out, below.
  4. Lastly, verify your backup and make sure it works. Practice a plan for disaster recovery by restoring your backup to an additional server/workstation and make sure it is accurate and will work in your hour of need.

 CLICK HERE for your backup guide

If you have any questions about backup your data, please feel free to reach out to our support team
via Jonas Connect.

Regards,

The Jonas Team

06/01/2022

ATTENTION REQUIRED: July 2022 Payroll Only Update – Alabama State Withholding Update

Summary Statement
If you do not have and use Jonas Payroll for the State of Alabama, this update is not required.
Please be advised that the July 2022 Payroll Only Update now contains updated withholding tables for Alabama clients on Jonas version 2018 or 2022.

Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Alabama.

Please Note – For customers on Jonas version 12.8 or lower, in order to receive the payroll update, please update to 2022, and then complete this Payroll Update. Should you have any questions about updating to 2022, please contact your account manager.

If this impacts me, is there anything I need to do?
This update impacts clients of either The Jonas Cloud or who host their own data on-premise or in their own cloud storage.

  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    You will need to download and complete the payroll-only update. The payroll update can be accessed here.
  • For Jonas Cloud Clients
    No action is required of you. Your update will be completed by the Jonas Cloud Team on June 4, 2022 at 5:00 AM local time.
If you have any questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect.

Regards,
The Jonas Team

05/27/2022

ATTENTION REQUIRED: *CORRECTION* to [Job Billing HotFix/Update for Jonas v.2018 and v.2022 (May 30th, 2022) – US Only]

Summary Statement:
On Friday, May 27, we posted a Job Billing Hotfix Update. Since then, we discovered that the criteria for those that are affected were inaccurate from what we mentioned in our previous post. Please review this updated post to verify how this change may impact your software. To help you compare the changes, we’ve included the previous post below and underlined the updated changes for you in the current post.  We sincerely apologize for any inconvenience this may occur.

When billing lines with tax applicable were edited, the tax calculation was not being updated based on the new value. Jonas is deploying an update to the current release of 2018 and 2022 today, Monday, May 30th to address this issue.

Who’s affected?
US Job Costing clients who have:

  • Downloaded and installed the April 2018 or 2022 product update, AND
  • Edited Job Cost Invoice values in Review/Edit Job Invoices menu

If you meet both of the above criteria, this will impact your Jonas software.

When & What is happening?
On the afternoon of Monday, May 30, 2022, this update will be available for you to download via Jonas Connect.

If this impacts me, is there anything else I need to do?

  • For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
    If this issue impacts you, we recommend that you download and reinstall the last update for your current version at your earliest convenience.If you are unable to reinstall the update prior to issuing an affected Job Billing invoice, please make any needed corrections to the Job invoice by modifying the values in ‘Enter Progress to Date’ and merging the data into a new job invoice rather than editing the currently merged invoice values. In the event you are processing a manual invoice, please delete the entry and create a new one instead.
  • For Jonas Cloud Clients
    No action is required of you. Your update will be completed by the Jonas Cloud Team on June 2, 2022 at 11:00 PM local time.

Regards,
The Jonas Team

———————————————————————————————————————————————-
[PREVIOUS POST FROM FRIDAY, MAY 27]

Who’s affected? 
US Job Costing clients who have:

  • Downloaded and installed the April 2018 or 2022 product update, AND
  • Selected the Job Billing flag ‘AIA Billing Appl. Add Tax on Line’ (via Job Cost > Files > Job Costing System Profile ~ Options ~ User), AND
  • Edited Job Cost Invoice values that have been merged from an AIA Progress Billing Application

If you meet all three of the above criteria, this will impact your Jonas software.

Summary Statement:
When AIA billing lines including tax were edited, the tax calculation was not being updated based on the new value. Jonas will be deploying an update to the current release of 2018 and 2022 on Monday, May 30th to address this issue.

When & What is happening?
On the afternoon of Monday, May 30, 2022, this update will be available for you to download via Jonas Connect.

If this impacts me, is there anything else I need to do?
If this issue impacts you, we recommend that you download and reinstall the last update for your current version at your earliest convenience.

If you are unable to reinstall the update prior to issuing an affected Job Billing invoice, please make any needed corrections to the Job invoice by modifying the values in ‘Enter Progress to Date’ and merging the data into a new job invoice rather than editing the currently merged invoice values.

Regards,
The Jonas Team

 

05/18/2022

Holiday Hours – Victoria Day Long Weekend – Monday May 23, 2022

Holiday Hours for Victoria Day Long Weekend

Support holiday hours will be in effect for Monday, May 23, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, May 24, 2022.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

04/29/2022

ATTENTION REQUIRED: January 2022 Payroll Only Update – Utah State Withholding Update

Summary Statement
If you do not have and use Jonas Payroll for the State of Utah, this update is not required.
Please be advised that the Jan 2022 Payroll Only Update now contains updated withholding tables for Utah. The changes are effective for any pay periods ending May 1st, 2022 or later. Changes are date-sensitive, so there is no need to wait until you process your last payroll in April before performing the update.

Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Utah.

If this impacts me, is there anything I needs to do?
This update impacts clients of either The Jonas Cloud or who host their own data on-premise or in their own cloud storage.

For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
You will need to download and complete the payroll only update. The payroll update can be accessed here.

For Jonas Cloud Clients
No action is required of you. Your update will be completed by the Jonas Cloud Team on May 1, 2022 at 5:00AM local time.

If you have any questions about the product, or are experiencing issues, please reach out to our Support Team via Jonas Connect.

Regards,
The Jonas Team

04/21/2022

KB Faves for April are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Analyst, Ismail Mohammed.

  1. How to Record a Deposit on a Service Work Order?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-record-a-deposit-on-a-Service-14-6-2019
  2. Why do Tickets Come From the Same Email Address Even Though Different Users Are Sending Them?https://connect.jonasconstruction.com/articles/knowledge_base/Tickets-come-from-the-same-email-10-9-2019
  3. How to Manually Change Appointment “Dispatch”, “Arrival”, “Completion” times in Dispatch Scheduler?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-manually-change-appointment-22-5-2019
  4. How to Restrict Cost/Revenue Amounts in Work Order Detailed Inquiry?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-give-access-or-restrict-cost-6-6-2019

Kind Regards,
The Jonas Team

04/05/2022

ATTENTION & ACTION REQUIRED: Jonas Software Updates

ATTENTION & ACTION REQUIRED: Jonas Software Updates

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place, tomorrow April 13th, 2022.

Who’s affected? 
•   All Jonas Users

When & What is happening?

1.    Web App Update – On Wednesday, April 13, 2022 at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.

The following applications will be automatically updated:
o   EBI
o   eMobile
o   Field Manager
o   Field Time
o   Jonas Documents​

2.    Jonas Software Update

Beginning with Jonas 2022-Release 1, we have transitioned to a new ‘single-version’ release model and Jonas 2021 has been replaced with Jonas 2022-Release 1. Our 2022 release schedule includes four releases, with each new release replacing the prior release.
To view this year’s scheduled release dates, please click here.  We will be sharing additional information in the coming weeks about our new release model and sunsetting of Jonas 2018.

ON PREMISE JONAS CLIENTS:

  • The newest versions of Jonas 2018 and 2022 will be available for download on Jonas Connect on the afternoon of April 13, 2022.

JONAS CLOUD CLIENTS:

  • On May 15, 2022 at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If this impacts me, is there anything else I need to do?

ON PREMISE JONAS CLIENTS:

  • ***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to April 13th.***
  • Please ensure that your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local Time on April 13, 2022.

JONAS CLOUD CLIENTS:

  • No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?

ON PREMISE JONAS CLIENTS:

  • Web App Update: A complete listing of the Features and Fixes included in the Web App release are available HERE
  • Jonas Software Update: To upgrade to Jonas 2022 from 12.8 or earlier, please reach out to our Account Management team. If you are already on Jonas 2018 or 2021, visit the Downloads page and update your instance of Jonas to ensure you are benefiting from the great features included with every release.

JONAS CLOUD CLIENTS:

  • Web App Update: A complete list of the Features and Fixes included in the Web App Update and the Jonas Software Update are available HERE

04/12/2022

Holiday Hours – Easter Long Weekend – Friday, April 15, 2022

Support holiday hours will be in effect for Friday, April 15, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday, April 18, 2022.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

04/05/2022

ATTENTION & ACTION REQUIRED: Jonas Software Updates

ATTENTION & ACTION REQUIRED: Jonas Software Updates

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.

Who’s affected? 
•   All Jonas Users

When & What is happening?

1.    Web App Update – On Wednesday, April 13, 2022 at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.

The following applications will be automatically updated:
o   EBI
o   eMobile
o   Field Manager
o   Field Time
o   Jonas Documents​

2.    Jonas Software Update

ON PREMISE JONAS CLIENTS:

  • The newest versions of Jonas 2018 and 2022 will be available for download on Jonas Connect on the afternoon of April 13, 2022.

JONAS CLOUD CLIENTS:

  • On May 15, 2022 at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If this impacts me, is there anything else I need to do?

ON PREMISE JONAS CLIENTS:

  • ***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to April 13th.***
  • Please ensure that your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local Time on April 13, 2022.

JONAS CLOUD CLIENTS:

  • No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?

ON PREMISE JONAS CLIENTS:

  • Web App Update: A complete listing of the Features and Fixes included in the Web App release are available HERE
  • Jonas Software Update: To upgrade to Jonas 2022 from 12.8 or earlier, please reach out to our Account Management team. If you are already on Jonas 2018 or 2021, visit the Downloads page and update your instance of Jonas to ensure you are benefiting from the great features included with every release.

JONAS CLOUD CLIENTS:

  • Web App Update: A complete list of the Features and Fixes included in the Web App Update and the Jonas Software Update are available HERE

If there is more info coming, when can I expect it? 

ON PREMISE JONAS CLIENTS:

  • Web App Update – A reminder email will be sent out on April 12, 2021

JONAS CLOUD CLIENTS:

  • Web App Update – A reminder email will be sent out on April 12, 2021
  • Jonas Software Update – Additional communication will be sent closer to the scheduled date of May 15, 2022.

 

03/24/2022

KB Faves for March are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Support Analyst, Osama Rehmani.
  1. How do I access/unlock a batch that is being edited or updated by another user in Accounts Payable?https://connect.jonasconstruction.com/articles/knowledge_base/How-do-I-access-unlock-a-batch-that-is-24-7-2020
  2. How to change the date of record for an Accounts Payable Invoice batch that is not yet posted?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-change-the-date-of-record-for-an-18-5-2020
  3. How do I display ALL invoices, both paid and unpaid, in Accounts Receivable Cash & Customer Receipts?https://connect.jonasconstruction.com/articles/knowledge_base/How-do-I-display-ALL-invoices-both-12-8-2019
  4. How to get rid of an ‘Invalid Line #’ message on your Financial Statement?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-get-rid-of-an-Invalid-Line-11-10-2019
  5. How to Read the Inventory Usage Report?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-Read-the-Inventory-Usage-Report-6-5-2019

Happy Learning and Stay Safe!

Kind Regards,
The Jonas Team

03/21/2022

[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting in 1 day!

There’s still time to sign up for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution

Join us tomorrow, March 23 at 1:30pm EDT.

Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:

  1. How the software is hosted
  2. How the software is managed

On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.

In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:

  • Jonas software support and maintenance (upgrades).
  • System scaling to ensure your Jonas software always performs effectively.
  • Data backup and recovery.
  • Transforming your Jonas software to the Jonas Cloud.
  • Network monitoring, management and security.
  • An extension of your IT Team.

CLICK HERE TO REGISTER NOW

If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!

For any other concerns or questions, feel free to contact your Account Manager.

Kind regards,
The Jonas Team

03/21/2022

[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting – March 23rd @1:30pm!

We hope you can join us for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution

Join us March 23 at 1:30pm EDT.

Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:

  1. How the software is hosted
  2. How the software is managed

On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.

In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:

  • Jonas software support and maintenance (upgrades).
  • System scaling to ensure your Jonas software always performs effectively.
  • Data backup and recovery.
  • Transforming your Jonas software to the Jonas Cloud.
  • Network monitoring, management and security.
  • An extension of your IT Team.

CLICK HERE TO REGISTER NOW

If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!

For any other concerns or questions, feel free to contact your Account Manager.

Kind regards,
The Jonas Team

03/21/2022

ACTION REQUIRED: 2FA Set Up Required today, Monday, March 21st!

Summary Statement:
A complimentary 2-Factor Authentication (2FA) has come to The Jonas Cloud today, March 21st and you will now be required to complete a setup for 2FA. 2FA provides additional security to The Jonas Cloud and is an industry standard for preventing unauthorized users from logging into your Jonas application.

Who’s Affected:

  • Jonas Cloud users

If this impacts me, is there anything I need to do?
Please complete your 2FA setup by end of day today, Monday, March 21st.

Click here to access the KB article with 2FA setup instructions on Jonas Connect. Microsoft provides a step-by-step process to help you easily setup and use 2FA; however, you can also use this article for additional assistance.

This article will explain:

  • Your options for 2FA
  • How to perform the initial setup
  • How to use 2FA when accessing Jonas software on The Jonas Cloud.

The KB article referenced above is available to you now to help you with your 2FA setup.

Kind Regards,
The Jonas Cloud Team

03/18/2022

ACTION REQUIRED: 2FA Set Up Required this Monday, March 21st!

Summary Statement:
A complimentary 2-Factor Authentication (2FA) is coming to The Jonas Cloud on March 21st and you will be required to complete setup for 2FA on this date. 2FA provides additional security to The Jonas Cloud and is an industry standard for preventing unauthorized users from logging into your Jonas application.

Who’s Affected:

  • Jonas Cloud users

If this impacts me, is there anything I need to do?
Please set a reminder in your calendar to complete 2FA setup on Monday, March 21st.

Click here to access the KB article with 2FA setup instructions on Jonas Connect. Microsoft provides a step-by-step process to help you easily setup and use 2FA; however, you can also use this article for additional assistance.

This article will explain:

  • Your options for 2FA
  • How to perform the initial setup
  • How to use 2FA when accessing Jonas software on The Jonas Cloud.

As a friendly reminder, you will be required to perform the actual set up for 2FA on March 21st. The KB article referenced above is available to you now to help you to prepare for March 21st.

Kind Regards,
The Jonas Cloud Team

03/16/2022

[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting – March 23rd @1:30pm!

We hope you can join us for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution

Join us March 23 at 1:30pm EDT.

Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:

  1. How the software is hosted
  2. How the software is managed

On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.

In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:

  • Jonas software support and maintenance (upgrades).
  • System scaling to ensure your Jonas software always performs effectively.
  • Data backup and recovery.
  • Transforming your Jonas software to the Jonas Cloud.
  • Network monitoring, management and security.
  • An extension of your IT Team.

CLICK HERE TO REGISTER NOW

If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!

For any other concerns or questions, feel free to contact your Account Manager.

Kind regards,
The Jonas Team

03/04/2022

ATTENTION: Reminder to backup your Jonas data! – Protect yourself against ransomware attacks

We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks.

If you are hosting your own data, we don’t want you to get caught without access to it!

Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.

Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.

That said, we do recommend the some additional steps to secure your data and operations:

  1. Invest in security training for your staff. These are courses that help you and your staff understand the risks of the sites you visit and the emails you receive, which in turn can help you avoid ransomware attacks.
  2. Here is one that we, Jonas, use internally. https://www.knowbe4.com/
  3. Make sure you backup your Jonas data files (and all other important data) on a recurring basis. Backing up your data gives you the peace of mind and security that if and when you get hit with a ransomware attack, you’ll have a safe copy of your data. We’ve put together a backup guide to help you out, below.
  4. Lastly, verify your backup and make sure it works. Practice a plan for disaster recovery by restoring your backup to an additional server/workstation and make sure it is accurate and will work in your hour of need.

CLICK HERE for your backup guide

If you have any questions about backup your data, please feel free to reach out to our support team
via Jonas Connect.

Regards,

The Jonas Team

02/17/2022

Holiday Hours – Family Day / President’s Day Long Weekend – Monday February 21st, 2022

Support holiday hours will be in effect for Monday, February 21, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, February 22, 2022.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

01/21/2022

ATTENTION REQUIRED: Jan 2022 Payroll Only Update – Mississippi State Withholding Tables

Summary Statement:

Please be advised that an error was found with the recently revised tables that no state withholding was being deducted for Mississippi. The error has been corrected and is in the current Jan 2022 Payroll Only Update.

Who’s affected?

U.S. Payroll users that process payroll in Mississippi.

If this impacts me, is there anything else I need to do? 

This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).

  • For Customers Who Host Their Own Data/ Have Their Own Cloud Storage:
    You will need to download and complete the payroll only update. The payroll only update can be accessed HERE.
  • For Jonas Cloud Customers:
    You do not need to complete an update. It will be completed by the Jonas Cloud service team on January 23rd, 2022 at 3:30AM Local Time.

Regards,
The Jonas Team

01/20/2022

KB FAVES for January are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Senior Solutions Specialist, Matthew Martin-Ellis.

  1. 2021/2022 Canadian Payroll Year-End Checklist
    https://connect.jonasconstruction.com/articles/knowledge_base/2021-2022-Canadian-Payroll-Year-End-21-12-2021
  2. 2021/2022 U.S. Payroll Year-End Checklist
    https://connect.jonasconstruction.com/articles/knowledge_base/2021-2022-U-S-Payroll-Year-End-21-12-2021
  3. The bottom half of my T4 is not aligned. – Canadian Payroll
    https://connect.jonasconstruction.com/articles/knowledge_base/Trying-to-print-T4-s-and-the-Bottom-4-1-2022
  4. My W2s are not printing – US Payroll.
    https://connect.jonasconstruction.com/articles/knowledge_base/Having-issues-printing-W2-s-nothing-is-8-4-2019
  5. My Contract Payment Report (T5018) in Accounts Payable is blank – Canadian Payroll
    https://connect.jonasconstruction.com/articles/knowledge_base/My-Contract-Payment-Report-T5018-in-18-4-2019
  6. How to setup a supplier in Accounts Payable and activate them to be included in 1099 reporting? – US Clients
    https://connect.jonasconstruction.com/articles/knowledge_base/How-to-setup-a-supplier-in-Accounts-10-1-2020

Regards,
The Jonas Team

01/19/2022

ATTENTION REQUIRED: Bug in Q3 Update for Jonas 2018 and 2021

Summary Statement:

The Q3 update for both Jonas 2018.3271 and Jonas 2021.Q3 contained a critical bug that may impact some clients. The bug may result in “Charge Parts to Work Order” entries posting out of balance, beginning from the last time Jonas was updated.

Who’s affected?

Clients who meet both of the following criteria may be impacted by this issue:

  • Clients who have completed the Q3 update (Jonas 2018 or Jonas 2021) since October 14th may be impacted by this issue.
  • Users who charge parts to a work order using “Charge Parts to Job & W/O” (either through the Inventory or Service Billing module), where the Service System Profile STAR Option – N/A Parts: Do a J/E is set to OFF.

If this impacts me, is there anything I need to do? 

Please carefully review your audit previews prior to posting Charge Parts entries. Correcting journal entries will be required to resolve any incorrect postings that have already occurred.

Please review the following KB Article to identify if you have been impacted, as well as steps to take to correct your postings.

If assistance is required in correcting your entries, please have your Customer Administrator / Controller log a case via Jonas Connect, with the subject, “One-sided journal entry – Charge Parts Out of balance”.

For Customers Who Host Their Own Data/Have Their Own Cloud Storage:

Even if you have run it previously, please download and run the latest version of the ‘Payroll Update and Hotfix patch’ dated January 17th. The update can be downloaded HERE.

For Jonas Cloud customers:

No action is required on your part. This update was included in the January 18th payroll update that was previously scheduled.

Regards,
The Jonas Team

01/04/2022

ATTENTION REQUIRED: January 2022 Payroll Only Update

Summary Statement

The January 2022 Payroll Update now contains updated withholding tables for the states of Minnesota, North Dakota, Rhode Island and Vermont.

Who’s affected?

This update affects U.S. Payroll users that process payroll in any of the following states: Minnesota, North Dakota, Rhode Island and Vermont. Both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage) are impacted.

If this impacts me, is there anything I needs to do? 

For Jonas Cloud users: No action is required by Jonas Cloud users. The update will be completed by the Jonas Cloud service team on January 5th at 5:00AM Local Time.

For Customers Who Host Their Own Data/ Have Their Own Cloud Storage:

Please download the update HERE to complete the payroll update.

Regards,
The Jonas Team

12/23/2021

ACTION REQUIRED: January 2022 Family Leave and Medical Plan Changes

Summary Statement

The rates for Family and Medical Leave in Massachusetts, New York and Washington have changed. This change will impact your setup for Family and Medical Leave in Jonas. The links in this email advise on the rate changes and how to update the changes in Jonas once you have processed your last payroll in Jonas for tax year 2021.

Who’s affected?

This affects all US Payroll users that process payroll in the state of Massachusetts, New York and Washington.

If this impacts me, is there anything I needs to do? 

Once you have processed your last payroll in Jonas for the tax year 2021, update your employee records and if applicable, update your employer settings in Jonas with the new rates and/or maximums. Instructions for each of the states can be found below:

Regards,
The Jonas Team

12/21/2021

ATTN: Year-End Payroll Update – December 2021

Who’s affected?

All Jonas customers that are using US or Canadian Payroll in Jonas.

Summary Statement

The Payroll Update is now available for versions 12.8, 2018, 2020, 2021.
NOTE: If you are on a version LOWER than 12.8, you must update to at least 12.8 in order to get the 2022 tax tables.

When & What is happening?

The payroll update, and year-end payroll checklists are now available for your download and review on Jonas Connect.
Click HERE to download the Payroll Update for 12.8, 2018, 2020, 2021

If this impacts me, is there anything I need to do?

Prior to processing year-end payroll, please ensure you complete a Payroll Update.

If I need anything more, where can I find it?

For more information, we have put together three Knowledgebase articles that includes year end checklists and instructions on how to perform the Payroll Update.

  • Click HERE for the Canadian payroll checklist.
  • Click HERE for the US payroll checklist.
  • Click HERE for instructions on how to perform the Payroll Update.

If there is more info coming, when can I expect it?

Should governments make any last-minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.

If you have any issues, please contact support@jonasconstruction.com.

Regards,
The Jonas Team

12/21/2021

ATTN Cloud Customers: Year-End Payroll Update – December 2021

Who’s affected?

All Jonas Cloud customers that are using US or Canadian Payroll in Jonas.

Summary Statement 

The Payroll Update will be installed in your Jonas on December 22nd 2021 between 3:00AM – 5:00AM (Local Time).

When & What is happening?

The payroll update will be installed for Jonas Cloud clients, and year-end payroll checklists are now available for you to review on Jonas Connect.

If this impacts me, is there anything I need to do?

Please wait until after Dec 22nd 5:00AM local time, to process your year-end payroll.
No other action is required of you. All updates are taken care of by our Jonas Cloud services team.

If I need anything more, where can I find it?

We have put together Knowledge Base articles that includes year end checklists, for your review.

  • Click HERE for the Canadian payroll checklist.
  • Click HERE for the US payroll checklist.

If there is more info coming, when can I expect it?

Should governments make any last-minute adjustments, we’ll send out notifications to inform you of the updates.

If you have any issues, please contact support@jonasconstruction.com.

Regards,
The Jonas Team

12/21/2021

Upcoming Support Hours for the Holidays

  • Friday Dec. 24th Closed (Christmas Day) Pager Services for Emergencies Only.
  • Monday Dec. 27th (Boxing Day) 8:30 – 5:00pm EST.
  • Friday Dec 31 Closed (New Year’s Day) Pager Services for Emergencies Only.

Regards,
The Jonas Team

12/20/2021

ATTENTION REQUIRED: Apache Log4j

In the spirit of maintaining effective communication with our clients, we are providing you with this communication. There has been worldwide publicity; and interest and inquiries regarding the Apache Log4j security vulnerability from our clients. To be as clear and succinct as possible, given our understanding of the nature of the issue, the Jonas Enterprise Software does not expose any of our clients to this security vulnerability described in the CVE-2021-44228. We make this promise because we do not use, in any way, the Apache Log4j library. Software applications that use this code may have exposure to the security vulnerability. Because we do not use this library, we do not expose this vulnerability within the Jonas software. This includes API endpoints.

That said, if you are using other software on your device or workstation that utilizes the Apache Log4j library, we cannot guarantee that you will not be impacted by this security vulnerability. We are clarifying that this security vulnerability would never be sourced from Jonas Software or any Jonas modules you may be using.

Regards,
The Jonas Team

12/20/2021

Happy Holiday Season!

With another year coming to an end, we want to take this opportunity to thank you for choosing Jonas Construction. As the industry continues to change, we know you will be presented with more challenges and opportunities in the year ahead. We promise to give you our very best this upcoming year, in order to help you navigate any ups and downs. It is truly an honor for us to help you build and grow your business, and we look forward to continuing our partnership in 2022!

From the Jonas Construction family to yours, we wish you a very safe and happy holiday season!

Regards,
The Jonas Team

12/10/2021

Upcoming Support Hours for the Holidays

  • Friday Dec. 24th Closed (Christmas Day) Pager Services for Emergencies Only.
  • Monday Dec. 27th (Boxing Day) 8:30 – 5:00pm EST.
  • Friday Dec 31 Closed (New Year’s Day) Pager Services for Emergencies Only.

Regards,
The Jonas Team

12/09/2021

ATTENTION REQUIRED: Jonas Product and Payroll Updates Available

Who’s affected?

All Jonas users.

Summary Statement:

Product updates for Jonas 2018.Q3 and Jonas 2021.Q3 will be available for download on Jonas Connect on the afternoon of Thursday, December 9th. A separate download for the January 2022 Payroll Update & Q3 Hotfix will also be available.

When & What is happening?

On the afternoon of Thursday, December 9th, product updates for versions 2018 and 2021 will be available for download. These software updates currently include critical fixes related to Jonas versions 2018 and 2021.Q3.

A separate download will also be available, titled January 2022 Payroll Update & Q3 Hotfix, which contains critical fixes for the Q3 version of Jonas. Note, this patch can be reinstalled to add updated payroll tax tables, as they become available.

If this impacts me, is there anything I need to do?

For the Product Updates:

  • If you are on version 2018.3234 OR 2021.Q3, previously released on October 14th, no action is required for the products updates.
  • If you are not on either of these versions, please CLICK HERE to download the available Software Update on Jonas Connect for your version.
  • Once you have updated to the latest release, please install the January 2022 Payroll Table Update & Q3 Hotfix immediately to ensure you have critical fixes related to this release.

For the January 2022 Payroll Update & Q3 Hotfix:

  • If you are on the 2018.3234 or 2021.Q3 release, please download the January 2022 Payroll Update & Q3 Hotfix at your earliest convenience, as it includes critical fixes for the release you are currently on.  Please note that you may need to reinstall this patch as relevant payroll updates are added.
  • If you are on 12.8 and up, and not version 2018.3234 or 2021.Q3 and prefer to only take the Payroll Table update at this time, please install the January 2022 Payroll Update & Q3 Hotfix once updates relevant to your payroll jurisdiction have been added. We will notify you as Tax Tables are released. As with other Payroll Only Updates, this patch can be installed multiple times, as additional payroll tax tables are updated.

Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.

If I need anything more, where can I find it?

Additional details on Hotfixes and Payroll updates will be communicated via the Jonas Connect News and via the Newsfeed in the near future.

If there is more info coming, when can I expect it?

Initial payroll changes for year-end and tax tables are expected in the upcoming weeks of December. A preliminary update will be provided, with any changes for both Canadian and US Payroll as we receive them for various provinces/states.

Regards,
The Jonas Team

12/08/2021

ATTENTION REQUIRED: Jonas Software Updates on Jonas Cloud

Who’s affected?

Jonas Cloud Clients

Summary Statement:

Product updates will be applied for Jonas Cloud customers on Friday, December 10th. January 2022 Payroll changes will be updated as they become available, with further details provided via the Jonas Connect News and Newsfeed.

When & What is happening?

The following update will automatically occur on December 10th, 2021 at 2:30AM EST.

  • If you are on version 2018, you will be updated to Jonas 2021.Q3, at a later date.
  • If you are on version 2021, you will be updated to 2021.Q3.
  • An additional hotfix will also be installed to correct critical issues identified in the above notes release.
  • If this impacts me, is there anything I need to do?
  • This update will automatically occur on December 10th, 2021 at 2:30AM (EST).

If this impacts me, is there anything I need to do?

Please note: No action is required for Jonas Cloud customers. Your updates are taken care of by our Jonas cloud service team

If I need anything more, where can I find it?

Additional details on Hotfixes and Payroll updates will be communicated via the Jonas Connect News and via the Newsfeed in the near future.

If there is more info coming, when can I expect it?

Initial payroll changes for year-end and tax tables are expected in the upcoming weeks of December. A preliminary update will be provided, with any changes for both Canadian and US Payroll as we receive them for various provinces/states.

Regards,
The Jonas Team

12/02/2021

ATTENTION: Reminder to backup your Jonas data!

We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks. If you are hosting your own data, we don’t want you to get caught without access to it!

Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.

Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.

That said, we do recommend some additional steps to secure your data and operations:

  1. Invest in security training for your staff. These are courses that help you and your staff understand the risks of the sites you visit and the emails you receive, which in turn can help you avoid ransomware attacks.
  2. Here is one that we, Jonas, use internally. https://www.knowbe4.com/
  3. Make sure you backup your Jonas data files (and all other important data) on a recurring basis. Backing up your data gives you the peace of mind and security that if and when you get hit with a ransomware attack, you’ll have a safe copy of your data. We’ve put together a backup guide to help you out, below.
  4. Lastly, verify your backup and make sure it works. Practice a plan for disaster recovery by restoring your backup to an additional server/workstation and make sure it is accurate and will work in your hour of need.

Click Here for your backup guide.

If you have any questions about backup your data, please feel free to reach out to our support team via Jonas Connect.

Regards,
The Jonas Team

11/24/2021

Attention Required – UPDATE on Jonas Communication

We previously communicated a local email outage where our staff experienced a disruption to their email service.

We have recently rectified the situation, and communication has been restored to regular channels.

We sincerely appreciate you using our alternative avenues of communication during this time, and we look forward to resuming our regular forms of communication with you.

Here is a refresher on how you can reach us:

  • For all new customer support cases, please use Jonas Connect.
  • For open cases, within Jonas Connect, please use Case Comments, or respond directly to a case email to communicate with the Customer Support Associate (CSA).
  • Case Comments can be found via the specific case.
  • Responding directly to Case Email will ensure your message is sent directly to the CSA responsible for your case.
  • For all Support emergencies, contact us by telephone at 1-800-352-6647, and press #1 for support.
  • To reach your Account Manager, call 1-800-352-6647, and use the directory listing. To identify your Account Manager, visit your ‘My Account’ page in Jonas Connect.

Thank you very much for your patience as we dealt with this disruption,

The Jonas Team

11/22/2021

KB FAVES for November are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Support Analyst, Peter Wan.

  1. Why is e-Mobile information randomly disappearing from technicians’ mobile devices? Click Here
  2. How to Setup J-Mail Parameters in Jonas? Click Here
  3. How to reprint a Service Billing invoice from the related work order? Click Here
  4. How to add or change the conditions on Work Order Invoice?  Click Here
  5. In eMobile, how do we restrict technicians to choosing only inventory items from their assigned tech warehouse? Click Here

Regards,
The Jonas Team

11/12/2021

ATTENTION REQUIRED: Nov 16th Software Update Delayed

The Software Update, for Jonas Cloud customers, scheduled for Nov 16th, 2021 is delayed.

Regards,
The Jonas Team

11/11/2021

ATTENTION REQUIRED: Jonas Software Updates

A Jonas Web App update will be taking place on October 14th, and a Jonas Software update will be taking place on November 16th.

Regards,
The Jonas Team

10/25/2021

Attention Required – Jonas Technical Issues Update

Please be advised the telephone number for the Support Team has been updated

Here is how you can communicate with our support team:

  • For all Support emergencies, contact us by telephone at 1-888-970-8808.
  • For all new customer support cases, please use Jonas Connect.
  • For open cases, within Jonas Connect, please use Case Comments to communicate with the Customer Support Associate. Case Comments can be found via the specific case.

Please note that this number is temporary, and will be disconnected after the technical issue has been resolved.

All previously communicated ways of reaching Jonas staff remains the same.

Regards,
The Jonas Team

10/21/2021

Attention Required – We’re experiencing email interruptions.

Please be advised that the the Jonas staff are experiencing a local email outage. With this disruption our email service is not fully operational and emails sent to our staff, including our support department, may not be received.

Please forward this on to colleagues that may need to reach Jonas.

During this outage, here are the different ways you can reach us:

  • For all new customer support cases, please use Jonas Connect Click Here
  • For open cases, within Jonas Connect, please use Case Comments to communicate with the Customer Support Associate. Case Comments can be found via the specific case.
  • For all Support emergencies, contact us by telephone at 1-800-352-6647, and press #1 for support.
  • For urgent Professional Services matters, either send an MS Teams message to shannan.carr@jonasconstruction.com, or call/text (484) 604-9006.
  • To reach your Account Manager, call 1-800-352-6647, and use the directory listing. To identify your Account Manager, visit your ‘My Account’ page in Jonas Connect.

We apologize for any inconvenience this is causing and we are working diligently to restore email service as soon as possible. Further communication will follow with an update once the outage has been rectified.

Regards,
The Jonas Team

10/21/2021

KB Faves for October are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Support Analyst, Murad Ahmed.

  1. How do I access/unlock a batch that is being edited or updated by another user in Accounts Payable? Click Here
  2. Accounts Payable Cheques were printed but the batch did not post in the system. What do I do next? Click Here
  3. How do I put an Accounts Payable cheque back to an outstanding status if it was reconciled by mistake? Click Here
  4. How do I handle credit card payments in Accounts Payable? Click Here
  5. An Accounts Payable cheque is missing on the list of outstanding cheques but it cleared the bank. What do I do next? Click Here

Regards,
The Jonas Team

10/10/2021

Jonas Software Update

A Jonas Software update is scheduled to take place. Please see dates and times below for cloud and non cloud users.

A complete listing of the Features and Fixes included in this Jonas Software release are available HERE.

Non Cloud Users

The newest versions of Jonas 2018 and 2021 will be available for download on Jonas Connect the afternoon of October 14th. To upgrade to Jonas 2018 from 12.8 or earlier, please reach out to our Account Management team. If you are already on Jonas 2018 or 2021, visit the Downloads page. Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.

Cloud Users

You will receive the newest version of Jonas 2021 on November 16th at 5:00 AM your local time. You will receive additional communication related to this update, closer to the scheduled date.

Regards,
The Jonas Team

10/10/2021

Web App Update

A Jonas Web App update will be taking place on the morning of Thursday, October 14th, 2021.

We will be performing a product update to the Jonas Web Applications at 5:00 AM your local time. The following applications will be automatically updated:

  1. EBI
  2. eMobile
  3. Field Manager
  4. Field Time

A complete listing of the Features and Fixes included in this Web App release are available HERE.

You will receive a reminder email about the Web Application update on October 12th 2021.

Non Cloud Users

***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to this October 14th update***

Your server will update automatically at 5:00AM Local Time the morning of October 14th 2021. Please ensure that your server is able to run uninterrupted between 5:00AM and 5:30AM local time.

Cloud Users

As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

Regards,
The Jonas Team

10/05/2021

Thanksgiving Day Monday October 11 – Long Weekend in Canada

The support team at Jonas wishes all of our Canadian clients a safe and happy Thanksgiving Day long weekend!

Regards,
The Jonas Team

09/27/2021

Jonas Support Phone/Email System is Back Up

Earlier today we experienced an unexpected interruption to our email and phone systems.

Please note that as of 2:30pm EDT, our email and phone systems are back up and running.

Thank you for your patience. We apologize for any inconvenience this may have caused.

Regards,
The Jonas Team

09/27/2021

Attention Required – Jonas Support Phone & Email System Outage

Please be advised that we are currently experiencing an unexpected interruption to our email and phone system and access to the 1800-352-6647 Jonas phone number is currently unavailable.

To log an emergency case please use https://connect.jonasconstruction.com.

We are actively working on restoring service as soon as possible. This post will be updated once the interruption is resolved. We apologies for any inconvenience.

Regards,
The Jonas Team

09/14/2021

Jonas Forms Webinar

Introducing Jonas Forms! Join us for an overview of the new Jonas Forms application that is included with Jonas 2021.

A tool designed to help you build forms, such as invoices and work orders, Jonas Forms will be your go-to tool to keep your business looking professional with customers and vendors.

We’ll be covering:

  • What’s new in Jonas Forms (and why its different from DYOF)
  • How to set up Jonas Forms
  • How to build new Forms

REGISTER NOW

Regards,
The Jonas Team

09/03/2021

ATTENTION: Reminder to backup your Jonas data!

We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks. If you are hosting your own data, we don’t want you to get caught without access to it!

Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.

Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.

That said, we do recommend the some additional steps to secure your data and operations:

  1. Invest in security training for your staff. These are courses that help you and your staff understand the risks of the sites you visit and the emails you receive, which in turn can help you avoid ransomware attacks. Here is one that we, Jonas, use internally. https://www.knowbe4.com/
  2. Make sure you backup your Jonas data files (and all other important data) on a recurring basis. Backing up your data gives you the peace of mind and security that if and when you get hit with a ransomware attack, you’ll have a safe copy of your data. We’ve put together a backup guide to help you out, below.
  3. Lastly, verify your backup and make sure it works. Practice a plan for disaster recovery by restoring your backup to an additional server/workstation and make sure it is accurate and will work in your hour of need.

Click Here for your backup guide.

If you have any questions about backing up your data, please feel free to reach out to our support team via Jonas Connect

Regards,
The Jonas Team

09/01/2021

ACTION REQUIRED: Enhancing User Experience and Security of The Jonas Cloud

In our on-going effort to provide the most effective user experience and increase data security, we are upgrading the Jonas Cloud by switching to the new, Jonas Cloud Virtual Desktop running on the new and more secure Azure Virtual Desktop. Once we upgrade The Jonas Cloud, we will enable you to use the new capability – at no additional cost to you.

IMPORTANT NOTES:

  • We highly recommend you include an IT professional as you review this communication.
  • If, at any time during the review of this communication, you have questions or concerns, please schedule a meeting with The Jonas Cloud Team by clicking here: https://calendly.com/jonascloud

To enable you to use the upgrade to The Jonas Cloud, we are requesting you to do three things:

  1. Create new shortcuts or bookmarks to access The Jonas Cloud
  2. Schedule the upgrade and enablement with The Jonas Cloud Team
  3. Perform post-upgrade actions to complete enablement

1. CREATE NEW SHORTCUTS OR BOOKMARKS TO ACCESS THE JONAS CLOUD

To enable you to use the new upgrade to The Jonas Cloud, please notify and alert your colleagues you and your colleagues will need to perform the following action items:

  1. On the workstation you use to access The Jonas Cloud, create a new shortcut or bookmark that you will use to ensure you connect to The Jonas Cloud’s upgrade to the new portal page: http://www.thejonascloud.com
    Note: You are typically using a “shortcut” or “bookmark” to access The Jonas Cloud at present. If you require help, please collaborate with an IT professional to create a new shortcut or bookmark.
  2. Just be aware The Jonas Cloud Team will provide you and your colleagues a new login username; however, your existing passwords will remain the same.Your usernames will be updated and changed to our new format ending in @TheJonasCloud.com
    For example:
    Your current login name appears something like this: John Johnson JJohnson@myCompany.jonasecs.com

    Your new login name will appear like this: John Johnson JJohnson@myCompany.TheJonasCloud.com

    We will send you the list of new usernames prior to the enablement.

  3. The Remote Desktop app must be updated to the newest version. Please access the instructions here.
    Follow the steps in the KB article to update the Remote Desktop on all user’s Windows machines. Stop on page 5 before the step to “Subscribe” as this will be done after we enable your new accounts and disable your current usernames.
  4. Review the documented Welcome Guide and Login instructions. Please click here to access the guide.
    Here is a sample image of the new interface:
  5. Please watch the Login instructional video here to familiarize yourself with the login and interface.
  6. Please read this quick, 2-question FAQ:
    Q: What will change in the Jonas software platform once I’m in the Jonas Cloud?
    A: Nothing will change. The only thing that changes is how you log into The Jonas Cloud. Once you are in, using the Jonas software platform will be the same.

2. SCHEDULE THE UPGRADE AND ENABLEMENT WITH THE JONAS CLOUD TEAM

Pick a date and time for us to perform the upgrade and enable you to use the upgrade.

During this time, your Jonas Cloud will be unavailable, and any open sessions will be forced to log off. Please pick a time outside your business hours.

Click to select an available date and time slot on here: https://calendly.com/jonascloud

3. PERFORM POST-UPGRADE ACTIONS TO COMPLETE ENABLEMENT

Note: If, at any point during this phase of the upgrade, you have trouble accessing Jonas Software using The Jonas Cloud, please contact Jonas Support to log a ticket and specify it is in regards to the “upgrade of AVD”.

  1. At this point, The Jonas Cloud Team has completed the upgrade to the new, and more secure, Jonas Virtual Desktop.
    Follow the instructional login video here to subscribe to the Jonas Virtual Desktop: click here
    … or continue from page 5 on the step to “Subscribe” in the Remote Desktop instructions. Please click here to access the KB article and go to page 5.
  2. Once the update is complete, delete the old shortcut or bookmark that uses the older, “secure.jonasecs.com” website.
  3. You will now use the new shortcut or bookmark that uses our new portal, www.TheJonasCloud.com.

Regards,
The Jonas Cloud Team

08/31/2021

Holiday Hours – Labour Day – USA and Canada

The support team at Jonas wishes everyone a happy and safe long weekend.

Emergency pager service will be available during Labour Day Monday, September 6th, 2021.

We will be back to regular support hours on Tuesday, September 7th, 2021.

Thank you for your continued support and partnership!

Regards,
The Jonas Cloud Team

08/19/2021

KB Faves for August are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Specialist, Matthew Martin-Ellis.

  1. How do I terminate an employee and issue and ROE? (Cdn PR) – click here
  2. How to delete/remove NIL (0.00) records from employee’s ROE? (Cdn PR) – click here
  3. What is the difference between the ‘Load-in Pay History’ and ‘Load-in YTD’ in US Payroll? (US PR) – click here
  4. How to exclude ‘Other’ hours when Jonas is set up to calculate OT automatically? (US PR) – click here
  5. Where to change SUI rates? (US PR) – click here

Regards,
The Jonas Team

08/16/2021

ATTENTION REQUIRED: Software update for all Jonas Cloud customers

***Please Note, if you are on Jonas Cloud, no action is required of you***

What is Occurring?

On August 17, 2021 we’ll be rolling out the product update for the latest Jonas version.

  • If you are on version 12.8, you will be updated to 12.8.2358.
  • If you are on version 2018, you will be updated to 2018.3111.

What Action Do I Need To Take?

This update will automatically be occurring on August 17, 2021 at 4:00AM (local time). We ask that all users are logged off the cloud between the hours of 3:00am-5:00am local time. The software update will be completed by 5:00am (local time).

Regards,
The Jonas Cloud Team

08/12/2021

ACTION REQUIRED – Payroll Only Update – Kansas and Ohio

***Please Note, if you are on Jonas Cloud, no action is required of you***

Who’s affected?

All customers that process Jonas Payroll in states of Kansas and Ohio.

Summary Statement

Please be advised that the payroll update labelled “July 2021 Payroll Only Update” now contains updated withholding tables for the states of Kansas and Ohio.

When & What is happening?

The 2021 Payroll Only update has been recently updated in order to account for withholding table changes for Kansas and Ohio. Please note:

  • The changes for Kansas are effective immediately.
  • For Ohio changes will impact any pay periods ending in September 01 or later. Changes are date sensitive so there is no need to wait until you process your last payroll in August before doing the update.
  • If you do not have payroll in Kansas or Ohio then the update is not required.

If this impacts me, is there anything I need to do?

This update impacts both Jonas Cloud customers, and Customers who host their own data (either on-premise or in their own cloud storage)

  • Customers who host their own data, or have their own Cloud storage, will need to download and complete the payroll only update. That payroll update can be accessed here.
  • Customers who are hosted with Jonas Cloud do not need to complete an update. These updates have already been completed by the Jonas Cloud service team. No action is required of you.

If I need anything more, where can I find it?

For this Payroll update, all the information you need is within this email. That said, you can find all Knowledge Base articles on Payroll HERE.

If you have any questions about the product, or are experiencing issues, please reach out to our support team via Jonas Connect.

If there is more info coming, when can I expect it?

This is the only planned communication related to this update.

Regards,
The Jonas Team

08/08/2021

ATTENTION REQUIRED: “Sunsetting” Jonas Version 12.8

Firstly, what does ‘sunsetting’ mean?

Sunsetting means that we will no longer provide product updates and enhancements for version 12.8.

That said, here are TWO IMPORTANT NOTES:

  • We will continue to provide customer support for version 12.8
  • We will continue to provide payroll updates for version 12.8

What’s driving the decision to sunset version 12.8?

We are “sunsetting” version 12.8 so that we can focus on releasing the latest and greatest version of Jonas software – version 2021. Version 2021 contains many new enhancements, fixes and security improvements. This version will also serve as our foundation for unique and powerful innovations, which will increase your capacity to achieve your business objectives.

Could you tell me more about Jonas 2021?

We will be posting more information about Jonas 2021 release date, as well as information on all of the exciting and powerful enhancements that it contains, which we strongly recommend for our clients to use. To that end, we’ll also provide guidance on how to effectively upgrade to this version.

I’d like to learn a bit more about sunsetting and Jonas 2021, who should I contact?

We encourage you to contact your Jonas Account Manager account.manager@jonasconstruction.com for any questions or concerns. We are always enthused to collaborate with you about updating your Jonas Software or address any concerns.

Thank you very much for your continued partnership.

Regards,
The Jonas Cloud Team

08/04/2021

ATTENTION REQUIRED: Software update for all Jonas Cloud customers

What is Occurring?

On August 17, 2021 we’ll be rolling out the product update for the latest Jonas version.

  • If you are on version 12.8, you will be updated to 12.8.2358.
  • If you are on version 2018, you will be updated to 2018.3111.

What Action Do I Need To Take?

  • This update will automatically be occurring on August 17, 2021 at 4:00AM (local time). We ask that all users are logged off the cloud between the hours of 3:00am-5:00am local time. The software update will be completed by 5:00am (local time).

Regards,
The Jonas Cloud Team

07/29/2021

ACTION REQUIRED – July 2021 Payroll Update

***Please Note, if you are on Jonas Cloud, no action is required of you***

Who’s affected? – All customers who process payroll in Idaho and New York State.

Summary Statement

  • Please be advised that the July 2021 Payroll Only Update now contains updated withholding tables for states of New York (along with city of Yonkers in New York) and Idaho. If you do not have payroll in these States then the update is not required.

If this impacts me, is there anything I need to do?

This update impacts both Jonas Cloud customers, and Customers who host their own data (either on-premise or in their own cloud storage)

  • Customers who host their own data, or have their own Cloud storage, will need to download and complete the payroll only update. That payroll update can be accessed here.
  • Customers who are hosted with Jonas Cloud do not need to complete an update. It will be completed by the Jonas Cloud service team. Cloud customers will automatically receive the update on July 30th, 2021 at 5:00 AM local time. No action is required of you.

If I need anything more, where can I find it?

  • For this Payroll update, all the information you need is within this email. That said, you can find all Knowledge Base articles on Payroll HERE.

If there is more info coming, when can I expect it?

  • This is the only planned communication related to this update.

Regards,
The Jonas Team

07/27/2021

Holiday Hours – Civic Holiday – Monday, August 2nd

Support holiday hours will be in effect for: Monday, August 2nd, 2021 from 8:30am to 5:00pm (EST).

After-hours emergency service will be available after those times. We will be back to regular support hours on Tuesday, August 3rd, 2021. Thank you for your continued support and partnership!

Regards,
The Jonas Team

07/15/2021

KB Faves for July are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Internal Trainer, Sujaan Kunalan.

This month, we’re doing a special Jonas Cloud edition of KB Faves. If you’re not hosting your Jonas on Jonas Cloud, and are interested to learn how you can, reach out to our Account Management team.

  1. How to reset your Jonas Cloud Password when using the Windows Virtual Desktop (WVD) Client Click Here
  2. How to Transfer Files from Jonas Cloud to Local Workstation using MS OneDrive Click Here
  3. How to Create a new MS OneDrive Account that can be used with the Jonas Cloud Click Here
  4. How to Manage Jonas Cloud User Accounts and Passwords via the User Account Manager (UAM) for Jonas Cloud Administrators? Click Here
  5. Is it possible to modify what folders are synced after setting up MS OneDrive for use with the Jonas Cloud? Click Here

Regards,
The Jonas Team

07/07/2021

ACTION REQUIRED: Jonas Software Updates

Please note the three following updates:

  1. Web App Update – On the morning of Wednesday, July 14th 2021, we will be performing a product update to the Jonas Web Applications.
  2. Web Server Updater Update – On the evening of Sunday, July 11th, we will be sending an update to the Web Server Updater utility. There is no action required on your part for this update.
  3. Jonas Software Update – The newest versions of Jonas 12.8, 2018, and 2021(Beta) will be available for download on Jonas Connect the afternoon of July 14th.

For Customers using Jonas Cloud:

Regarding the Web App Update

Please note, no action is required. Your Jonas web application updates and backups are taken care of by our Jonas Cloud team.

Regarding the Software Update

Regarding the Product Update, this will be completed in the coming weeks. We will keep you apprised of the date & time.

For customers hosting their own Jonas (aka not using Jonas Cloud):

Regarding the Web App Update

***Attention Administrators – please ensure that you complete a backup of your DataMart database prior to this update***

On the morning of Wednesday, July 14th, the following applications will be automatically updated:

  • EBI
  • eMobile
  • Field Manager
  • Field Time
  • Jonas Documents

Your server will update automatically at 5:00AM Local Time the morning of July 14th 2021. Please ensure that your server is able to run uninterrupted between 5:00AM and 5:30AM local time.

Regarding the Software Update

**On Wednesday, July 14th, Jonas Software Updates will be available on Jonas Connect for version 12.8, 2018 and Jonas 2021(Beta).

To upgrade to Jonas 2018, please reach out to our Account Manager. If you are already on Jonas 2018, 12.8, or the 2021 beta program, visit the Downloads page.

Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.

A complete listing of the Features and Fixes included in this release are available HERE.

Regards,
The Jonas Team

06/28/2021

Holiday Hours – Canada Day – Thursday July 1st

Support holiday hours will be in effect for: Thursday, July 1, 2021 from 8:30am to 5:00pm (EST).

After-hours emergency service will be available after those times. We will be back to regular support hours on Friday, July 2nd, 2021. Thank you for your continued support and partnership!

Regards,
The Jonas Team

06/17/2021

KB Faves for June are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Analyst, Tracy Clubine:

  1. How to perform the initial setup to be able to record deposits to a Job in Job Costing?
    Click Here
  2. How to release stored materials in Job Costing via Progress Billing?
    Click Here
  3. How to move costs from a Cost Item on one Job to that of another Job?
    Click Here
  4. How do I do a batch invoicing in Job Costing?
    Click Here
  5. What do the ‘Sales Tax Method’ options mean in the Job Costing Job/Project Master ‘Taxes’ form?
    Click Here

Regards,
The Jonas Team

06/15/2021

ACTION REQUIRED – July 2021 Payroll Update

The July 2021 Tax Tables are now available for download.

Who’s affected?

  • Canadian Payroll users that process payroll in New Brunswick . In other words, if you use, or purchased Canadian Payroll AND have payroll in New Brunswick, this change will impact you.

Summary Statement

  • Please be advised that July 2021 Tax Tables are now available to be downloaded. These changes are only for the province of New Brunswick. If you do not have a New Brunswick payroll, the update is not required.

If this impacts me, is there anything I need to do?

This update impacts both Jonas Cloud customers, and Customers who host their own data (either on-premise or in their own cloud storage)

  • Customers who host their own data, or have their own Cloud storage, will need to download and complete the payroll only update. That payroll update can be accessed here.
  • Customers who are hosted with Jonas Cloud do not need to complete an update. It will be completed by the Jonas Cloud service team.

Please be advised even if you do not have New Brunswick payroll, you will still receive a message when calculating taxes for any pay ending dates between June 20th and June 30th. The message will ask if you want to use the July tax tables – the message can be ignored (i.e. can be answered No or Yes) if you do not have New Brunswick Payroll.

***Jonas Cloud Customers will automatically receive the update on June 22nd, 2021 at 5:00 AM local time. No further action is required***

Regards,
The Jonas Team

05/19/2021

Tune-in to our roundtable ‘Covid & Construction: 2020 a year in review

Almost part way into 2021, we find ourselves looking back on 2020, and trying to make sense of what happened last year in the construction and service industry.

In order to start piecing things together, and to get a real sense of what other companies went through, tune-in to our Roundtable on June 3rd, at 2pm Eastern.

We spoke with 3 established construction & service companies about:

  • Their experience when covid hit the mainstream, circa March 2020,
  • What they did in order to survive throughout the year, and
  • What lessons, silver linings, and predictions they have as we move forward

Reserve your spot here to hear their thoughts and opinions on – Covid & Construction: 2020 a year in review!

Our roundtable members are:

  • Dave Connor, CFO at Harrell-Fish Inc
  • Dustin Pohlman, VP at ATR Contractors
  • JD Swenson, at 4Front Energy Solutions Inc

Regards,
The Jonas Team

05/19/2021

KB Faves for May are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Specialist, Shannon Jackson:

  1. How to transfer costs from Work Orders to Jobs?
    Click Here
  2. Occupation Code not appearing when setting up tech ID in Service Billing.
    Click Here
  3. Troubleshooting Tips – Service Contract Analysis of Revenue Report does not match GL.
    Click Here
  4. How would a Technician invoice a Work Order from their Mobile Device in the field?
    Click Here
  5. How to change a contract number in Service Contracts?
    Click Here

Regards,
The Jonas Team

05/18/2021

Holiday Hours – Victoria Day – Monday May 24th Long Weekend

Support holiday hours will be in effect for: Monday, May 24, 2021, from 8:30am to 5:00pm (EST).

After-hours emergency service will be available after those times. We will be back to regular support hours on Tuesday, May 25th, 2021.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

05/17/2021

ATTENTION: New “File Transferring Process” in the Jonas Cloud

To improve security and performance when transferring files between the Jonas Cloud and your workstation, we are transitioning from the Q-Dir solution to the Microsoft OneDrive solution. Over the coming weeks, we will be enabling MS OneDrive on your Jonas Cloud instance so that you can setup, configure and use it.

Who is impacted by this?

If you are currently using Jonas Cloud as your hosting option, this impacts you.

IMPORTANT: We will provide you training materials in the form of KB Articles and Training Videos.

For a short time, you will be able to use both Q-Dir and MS OneDrive. This timing overlap is intended to enable you to use Q-Dir, while familiarizing yourself with MS OneDrive. Once you’ve gained confidence using MS OneDrive for your file transferring requirements, we’ll remove Q-Dir from your Jonas Cloud instance. From that moment forward, MS OneDrive will then be your more secure and faster file transferring solution.

Jonas Cloud “MS OneDrive Early Adopters” are very pleased with the increase in performance and speed, so we are very excited to launch MS OneDrive on the Jonas Cloud!

Here are the two key dates to remember:

  1. On June 28th, MS OneDrive will be available to you (as well as Q-Dir)
  2. On July 6th:, Q-Dir will be removed from the Jonas Cloud

As we get closer to these dates, we will be sending you more emails reminding you of these dates; and providing you access to the KB Articles and Training Videos for MS OneDrive.

Regards,
The Jonas Team

05/07/2021

ATTENTION REQUIRED: Software update for all Jonas Cloud customers

ACTION REQUIRED – Ontario has lowered the Maximum Assessable Earnings. Effective immediately, please update Ontario WCB/WSIB Maximum Assessable Earnings in Jonas.

What is Occurring?

On May 17, 2021 we’ll be rolling out the product update for the latest Jonas version.

  • If you are on version 2018, you will be updated to 2018.2963.
  • If you are on version 12.8, you will be updated to 12.8.2300.

What Action Do I Need To Take?

This update will automatically be occurring on May 17, 2021 at 4:00AM (local time). We ask that all users are logged off the cloud between the hours of 3:00am-5:00am local time. The software update will be completed by 5:00am (local time).

Regards,
The Jonas Team

05/06/2021

Ontario WCB/WSIB Maximum Assessable (Insurable) Earnings Update

ACTION REQUIRED – Ontario has lowered the Maximum Assessable Earnings. Effective immediately, please update Ontario WCB/WSIB Maximum Assessable Earnings in Jonas.

Who’s affected?

  • If you use, or purchased Canadian Payroll, and you process payroll in Ontario, this change will impact you.

Summary Statement

  • Please be advised that Ontario WSIB has recently announced they are lowering the maximum assessable earnings for 2021 from $102,800 to $97,308. If this affects you, please update the Ontario WCB Maximum setting in your Jonas software.

If this impacts me, is there anything I need to do?

  • You will need to manually update the ‘maximum amount’ setting in Jonas by going under Canadian Payroll > Payroll Configuration > WCB Asses. Maximums. Select year 21, province ON and update the amount under the Yearly Maximum field to $97,308.

If there is more info coming, when can I expect it?

For more information, please see the “Maximum insurable earnings” section in below link.

www.wsib.ca/en/2021premiumrates

Regards,
The Jonas Team

05/05/2021

Action Required: Hotfix on May 6th 2021

On the morning of Thursday, May 6th, we will be providing a hotfix update for Field Time, Field Manager, Jonas Documents and EBI. Please perform a backup of Data Mart prior to May 5th at 11:59pm Local Time.

Who was affected?

  • This affects you if you currently own and use the following modules – Field Time, Field Manager, Jonas Documents and Enterprise Business Intelligence.

Summary Statement

  • We are performing a hotfix in order to resolve minor issues in Jonas Documents, Field Time, Field Manager and EBI. The update will be completed automatically. Please backup your Data Mart. If you use Jonas Cloud, your backup is completed by our Jonas Cloud Team.

When & What is Happening?

On the evening of Wednesday, May 5th, we will be initiating a hotfix update that will take full effect on Thursday, May 6th 2021 at 5:00am Local Time. The following identified issues will be resolved following this update:

Field Time

  • Terminated employees were being excluded from reports exported to Excel
  • Geolocation information was removed following Approver edits or modifications
  • Clock entry Date and Time fields were not disabled when Users saved an entry and then reopened it.

Field Manager

  • Multiple Job Unit entries for the same job on the same day were not saved correctly.
  • Daily Logs was not displaying the correct entries based on status flags set in Jonas Apps Admin.

Jonas Documents

  • An issue with Filtering the documents view was not working as expected when various filters were applied.

EBI

  • In Public Reports > Job Cost > Job Details, it was found that not all costs were being included in the Job Details view. The view has been modified to ensure all available costs are included for review.
  • In Public Reports a New Templates option now available. Users will have access to the several new template reports that were recently added to the EBI application.

Why is this Happening?

If you are responsible for your own hosting:

  • Yes. Please make sure to do a backup of your Data Mart prior 11:59pm Local Time on May 5th.

If you are hosted on Jonas Cloud:

  • No. Your Data Mart backup is performed by our Jonas Cloud team.

Please know that between the time of the hotfix being initiated, and when it takes full effect, there will be no disruption to your service. For the Full Release Notes, please click HERE.

Regards,
The Jonas Team

04/26/2021

Attention Required – Incident Report – Script Error

Who was affected?

  • If you launch Jonas using the Jonas Enterprise menu, this affected you. For reference, the Jonas Enterprise icon can be seen here.

Note – this did not impact companies that use Jonas Cloud.

Summary Statement 

  • An update to our newsfeed page caused an error in the script that displays the newsfeed within the quick menu in Jonas. This issue has now been resolved, and this communication is to provide you with an overview of what happened.

What Happened?

  • In order to display the newsfeed within the Jonas home screen, the newsfeed is hosted on a webpage, which is then brought in to the software, employing a script. In the recent update, the URL, where the newsfeed is hosted, unexpectedly changed. As a result, the wrong URL was brought in, and employed scripts that caused the errors.

How does this affect me?

  • Yesterday, on April 29th, when launching Jonas, or opening various pages within the software, you may have been prompted with this error (or a similar Script Error):

If this impacts me, is there anything I need to do?

  • If you are not seeing this error when logging into Jonas, or in various screens, there is no impact to you.
  • If you are still experiencing this issue, it is due to the scripts being caught in your cache. In order to resolve this, we suggest restarting Jonas. As a second measure, we suggest restarting your computer.
  • If you are still experiencing issues after attempting both suggestions, please reach out directly to our support team via Jonas Connect

If there is more info coming, when can I expect it?

  • At this point, we are considering this issue resolved. That said, if we find more information to suggest that this issue is not resolved, we will communicate with you via Jonas Connect, the Newsfeed, and Email. We apologize for this inconvenience to your work day.

Regards,
The Jonas Team

04/26/2021

ACTION REQUIRED – On May 5th 2021, the Jonas SSL Certificate, jonas.jonasportal.com, will be expiring

Who’s affected?

  • If your version of JComm is 2.4.19.1 this impacts you. You are receiving this email because our most recent records indicate that you currently utilize this version of JComm.

Summary Statement 

  • On Wednesday May 5th 2021, the Jonas SSL Certificate will expire. In order to continue using the Modules listed below, you will be required to update the certificate. Why is this happening? · SSL Certificates are responsible for executing secure communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

How does this affect me?

  • By not downloading and installing the certificate prior to May 5th 2021, the following applications will stop working properly.
  • eMobile
  • eService
  • eTimesheets
  • Jonas API’s

If this impacts me, is there anything I needs to do?

  • If you are an Administrator or Controller, please ensure you download the new version of the jonas.jonasportal.com certificate and install it prior to May 5, 2021. The updated certificate is responsible for executing secure communications.

If I need anything more, where can I find it?

  • Click here for instructions on how to download and install the certificate. Should you require any assistance with the installing the certificate, please contact the Jonas Support Team by logging a case in Jonas Connect.

If there is more info coming, when can I expect it?

  • We will be sending you two more email reminders leading up to the May 5th 2021 deadline. You can expect one of those emails the week of April 26th and another the week of May 3rd.

Regards,
The Jonas Team

04/22/2021

KB Faves for April are Here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Internal Trainer, Sujaan Kunalan.

  • How to add a company logo to a standard Jonas Invoice?
    Click Here
  • Where can I setup a new user in Jonas?
    Click Here
  • User is unable to create Audit Archive File. How can I verify the setup within Jonas for archiving audits?
    Click Here
  • How to activate and restrict periods in Jonas in order to regulate posting to specific months?
    Click Here
  • How to create and export reports for Auditors?
    Click Here

Regards,
The Jonas Team

04/19/2021

Jonas v.2021: 10 Reasons to Join the Early Release Program

Jonas is delighted to invite you to join our Jonas 2021 Beta (Early Release) program. Enjoy the newest and most exciting features of the latest Jonas Software version while helping to make this our best release yet.

Here are 10 Reasons to Join the Jonas v.2021 Early Release Program

You will…

  • Be the first to use new and innovative features.
  • Provide feedback on the user experience.
  • Share your unique and valuable perspective.

To learn more and become a part of the Jonas 2021 Early Release Program, click here.

Regards,
The Jonas Team

04/15/2021

ATTENTION REQUIRED: Maintenance to the Jonas Communication Service

On April 20th and 27th, there will be scheduled maintenance completed on the Jonas Communication Service (JComm), which will result in a momentary outage.

Who’s affected?

  • This affects clients who use our most recent versions of Jonas JonasCommuniationService (JComm). You are receiving this email because our most recent records indicate that you currently utilize one of these versions.

Summary Statement

  • On April 20th 2021, we will be updating JComm to a new version that will enable us to automatically update SSL certificates, which we will be doing on April 27th 2021.

What is occurring?

  • SSL Certificates will be expiring on May 5th 2021 and in order to maintain ongoing service, we have coordinated a 2-step approach to update the JComm service. Each update takes approximately 20 minutes.
  • Step 1 – On April 20th 2021 at 5:00am Local Time, Jonas will be rolling out the product update for the latest Jonas Communication Service version. This new version has a feature that will allow Jonas to update SSL certificates remotely. This update will be complete by 5:20am Local Time.
  • Step 2 – On April 27th 2021 at 5:00am Local Time, Jonas will remotely update SSL certificates. This update will be complete by 5:20am Local Time.

Why is this happening?

  • SSL Certificates are responsible for executing secure communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

How does this affect me?

  • This makes your job easier – By updating JComm to allow us to remotely update SSL certificates, it means that now, and in the future, you will no longer need to complete that step, as you have in the past.

If this impacts me, is there anything I needs to do?

  • The only thing required, is for you to be aware that you may encounter two momentary outages. Each outage could last up to the duration of the update itself (20 minutes), though likely will be shorter. As such, it is recommended that you not submit eMobile work orders during the update periods. Those are:
  • April 20th 2021, from 5:00am-5:20am Local Time, and
  • April 27th 2021, from 5:00am-5:20am Local Time

If there is more info coming, when can I expect it? 

  • We will be sending you a follow up email, after April 27th 2021, to inform you that all has been updated successfully. If your update is unsuccessful, we will reach out to your business directly to address the situation.

Regards,
The Jonas Team

04/15/2021

ACTION REQUIRED – Avoid Service Interruption

Who’s affected?

  • If your version of JComm is 2.4.19.1 this impacts you. You are receiving this email because our most recent records indicate that you currently utilize this version of JComm.

Summary Statement

  • On Wednesday May 5th 2021, the Jonas SSL Certificate will expire. In order to continue using the Modules listed below, you will be required to update the certificate.

Why is this happening?

  • SSL Certificates are responsible for executing secure communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

How does this affect me?

  • By not downloading and installing the certificate prior to May 5th 2021, the following applications will stop working properly.
  • eMobile
  • eService
  • eTimesheets
  • Jonas API’s

If this impacts me, is there anything I need to do?

  • If you are an Administrator or Controller, please ensure you download the new version of the jonas.jonasportal.com certificate and install it prior to May 5, 2021. The updated certificate is responsible for executing secure communications.

If I need anything more, where can I find it?

  • Click here for instructions on how to download and install the certificate. Should you require any assistance with the installing the certificate, please contact the Jonas Support Team by logging a case in Jonas Connect.

If there is more info coming, when can I expect it?

  • We will be sending you two more email reminders leading up to the May 5th 2021 deadline. You can expect one of those emails the week of April 26th and another the week of May 3rd.

Regards,
The Jonas Team

04/06/2021

ATTENTION REQUIRED: Notice of Jonas Cloud outage!

Earlier today, between the hours of 1:30pm EDT and 3:30pm EDT there was an issue that prevented Jonas Cloud users from launching Jonas apps.

This affected all customers who use Jonas Cloud as their hosting platform for Jonas. At 1:50pm EDT, the Active Directory service became no longer available. The Active Directory is responsible for user authentication and password verification.

This means that without this functionality, users trying to launch the Jonas Apps would not have been verified, and therefore seen an error.

As of 3:30pm EDT, this issue is no longer affecting any users, and has been resolved. The Active Directory was restored, thereby providing authentication and verification for users as they launch Jonas Apps. In order to ensure that this does not happen again in the future, we have made architectural changes to the Jonas Cloud infrastructure.

We apologize for the interruption of service to your workday.

  • Click here for instructions on how to download and install the certificate. Should you require any assistance with the installing the certificate, please contact the Jonas Support Team by logging a case in Jonas Connect.

If there is more info coming, when can I expect it?

  • We will be sending you two more email reminders leading up to the May 5th 2021 deadline. You can expect one of those emails the week of April 26th and another the week of May 3rd.

Regards,
The Jonas Team

03/05/2021

ATTENTION REQUIRED: Software update for all Jonas Cloud customers

What is Occurring?

On March 15, 2021 we’ll be rolling out the product update for the latest Jonas version.

Regards,
The Jonas Team