Modified Hours in October
The Jonas Construction Support team will operate on modified hours from 8:30 AM to 5:00 PM EST on the following dates:
*After-hours emergency services will be available for these dates.
Outage Resolved – More Information Coming Soon
We are pleased to inform you that the recent outage affecting Jonas Cloud has now been fully resolved. All impacted services should be back to normal, and users should have full access again.
We understand how disruptive this issue may have been, and we are committed to providing a detailed explanation of what occurred as soon as our investigation is complete.
In the meantime, if you are still experiencing any issues or need immediate assistance, please don’t hesitate to contact our support team at 1-888-789-9073.
Thank you for your patience and continued support during this time.
ATTENTION REQUIRED: Likely Outage Alert for Jonas Cloud
We are reaching out to inform you of a current outage affecting Jonas Cloud. This issue is impacting a significant number of our users, and addressing it is our top priority.
Given the urgency of the situation, we wanted to notify you immediately. While we understand the importance of clear and detailed communication, the information we can provide at this time is limited as our team is actively investigating the root cause.
Please be assured that we are working diligently to identify, assess, and resolve this outage, and we will follow up with more comprehensive updates as soon as possible.
We sincerely appreciate your patience and understanding during this critical time, and we are committed to restoring full service as quickly as possible.
If you have any immediate concerns or need further assistance, please do not hesitate to contact our support team at 1-888-789-9073.
ATTENTION REQUIRED – (Updated) Microsoft & AT&T Service Outage
Updated Post – Sept 12, 11:50am EDT
We are pleased to inform you that the issue impacting Microsoft Services and AT&T connectivity, which affected some users’ access to Jonas Cloud and web applications, has now been resolved.
Resolution Time: As of 9:14 EDT, Microsoft and AT&T have confirmed the resolution of the issue.
We think it’s important to note – at the time of sending you an email earlier today, we understood the problem to be between Microsoft and AT&T.
We’ve since learned that the problem was solely with AT&T.
At the bottom of this email, we have included the most recent update that Microsoft has released.
Here’s what you need to know:
Kind regards,
The Jonas Team
UPDATE FROM MICROSOFT
09/12/2024
Mitigated – Customer reports of connectivity issues while utilizing AT and T
Tracking ID: LLVM-D_0
What happened?
Between approximately 11:46 and 13:14 UTC on 12 September 2024, customers using AT&T to connect to Microsoft services experienced issues accessing our services.
What went wrong and why?
During this time, all Microsoft services were still available.
Automated systems in the Microsoft network began mitigating the issue by shifting traffic away at 13:01 UTC, resulting in improvements for Microsoft customers. We confirmed with AT&T that they reverted a change at 13:14 UTC, after which time we started to see signs of recovery, mitigating the issue.
What happens next?
———–
Original Post – Sept 12, 2024, 9:02am EDT
Summary Statement:
We are reaching out to inform you that as of 9:02am Eastern today (Sept 12, 2024) Microsoft Services in combination with AT&T services is not fully operational. This has resulted in partial inaccessibility of Jonas Cloud and our web applications for some users. You may be aware that Microsoft had an outage yesterday. This is a new issue that they are experiencing.
Who is likely impacted:
Here’s what you need to know:
Continuous Monitoring: We will continue to keep you updated as we receive more information from Microsoft. Further updates will be communicated via email or the newsfeed.
We understand how critical our software is to your business.
Thank you for your patience and continued support.
Kind regards,
The Jonas Team
ATTENTION REQUIRED – Jonas Cloud – Unplanned Service Interruption
At the time of writing this message (11:30am Eastern) we are writing to inform you that earlier today Microsoft experienced an outage on their Microsoft Azure AVD services, which meant Jonas Cloud was partially inaccessible.
While Microsoft has not yet announced that the issue has been resolved, we have observed that our Cloud servers are active and accessible.
Here’s what you may need to know:
We understand that you rely on our software to drive your business forward. We apologize for the inconvenience that this may have caused.
If you are still experiencing issues accessing Jonas Cloud, please reach out to our support team at 1-800-352-6647.
We deeply value your business and appreciate your understanding during this situation.
Thank you for your patience and continued support.
Kind Regards,
The Jonas Team
ACTION REQUIRED – 2024 Payroll Only Update for Kansas
The new withholding tables now allow for a personal exemption in addition to dependent allowances. It is therefore recommended to have employees in Kansas fill out the revised K-4 form and update the correct number of state allowances in Jonas.
Who’s affected?
CLICK HERE to learn more about the changes to the meaning behind withholding allowances for Kansas employees.
If this impacts me, is there anything else I need to do?
Please download and complete the Payroll Only Update, available HERE.
*Please Note: Payroll changes for January 2025 will require you to be on at least Jonas version 2023. If you are on an older version of Jonas, please contact your Account Manager to upgrade your software before December 2024 to ensure a smooth year-end and start of 2025.
ACTION & ATTENTION REQUIRED: Hotfix for Jonas Documents, Dispatch Scheduler, Accounts Payable
Who’s affected?
Jonas Documents:
Who’s affected?
Jonas Documents:
ATTENTION REQUIRED: Inability to Log In Resolved
Who’s Affected?
Users using any of the following Jonas apps:
The Support team is communicating with clients that have logged support tickets to ensure their reported issues have been resolved.
We appreciate your patience and understanding as we worked through this difficult situation and sincerely apologize for any inconvenience it has caused you.
ATTENTION REQUIRED: Inability to log into eMobile, Field Applications, Jonas Document
ACTION REQUIRED: Jonas Browser, EBI and Jonas Docs Hotfix
Who’s affected?
Jonas Browser issues that have been corrected:
If this impacts me, is there anything I need to do?
Holiday Hours – Civic Day – Monday, August 5, 2024
Support holiday hours will be in effect for Monday, August 5, 2024, in observance of Civic Day.
Support hours for that day are: 8:30 am to 5:00 pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, August 6, 2024.
Thank you for your continued support and partnership!
Regards,
The Jonas Team
ACTION REQUIRED: July 2024 Payroll Only Update for Arkansas
Who’s affected?
Please download and complete the July 2024 Payroll Only Update, available HERE.
*Please Note: Payroll changes for January 2025 will require you to be on at least Jonas version 2023. If you are on an older version of Jonas, please contact your Account Manager to upgrade your software before December 2024 to ensure a smooth year end and start of 2025.
ATTENTION REQUIRED: Field Time, Field Project, eMobile and Jonas Documents Hotfix
Who’s affected?
Users who use any of the following Jonas apps:
1. Field Time – Incorrect user license message
In some instances, users received the incorrect message when attempting to log into Field Time without a user license. The message has been improved so that the user clearly understands the issue and required actions.
2. Field Project – Job Unit reporting
In Field Project > Job Units, when viewing the Standard Report (Job Unit Report) the selection of ‘All’ for the ‘Job Number’ field in ‘Company’ information resulted in no records being displayed. The program has been corrected to allow for the display of correct information when ‘All’ Jobs or individual jobs are selected.
3. eMobile – WO completed before eMobile Prep Bill not sent to Back Office
An issue was identified when a technician changed the appointment status to ‘Complete’ or ‘Not Finished’ and then generated an invoice in the field. When the work order or appointment was then submitted, an update was not sent back to Jonas. This resulted in the ‘Upload from Mobile screen’ not showing the related costs and the status was not updated in Dispatch Scheduler.
Suggested Workaround When technicians invoice in the field, they should not update the status to ‘Complete’ or ‘Not Finished’ prior to creating an invoice. When needed, they may select other statuses before creating the Prepare Billing.
4. Jonas Documents: Miscellaneous issues reported
Issue 1: In some instances, users were unable to download documents because of an incorrect URL. The URL has been corrected so that documents can be opened correctly.
Issue 2: Users were unable to drag and drop signatures when approving documents in Jonas Docs on mobile devices that use Chrome and Safari browsers. The program has been updated to address this issue.
Issue 3: When running Jonas Documents on a mobile device, some columns were removed due to space adjustments in My Documents, Roles and Access Profile, and Administration. As a result, users were unable to filter properly as the filters were getting cut off. Additionally, some icons, date field columns and text were misaligned. Corrections have been made to address these issues.
If this impacts me, is there anything I need to do?
This update will automatically be deployed on Tuesday, July 23, 2024, at 5:00 AM local time. Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time.
ACTION REQUIRED: Jonas SSL Certificate Expiring on July 26, 2024
Who’s affected?
Customers who are using a *.jonasapp.com SSL certificate and running any of the following Jonas apps:
*Please Note: Customers who do not have external communication with Jonas Apps and/or are using their own SSL certificate will see the update performed but no functional changes will be done to their Jonas Web Server installation.
Why is this happening?
SSL certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.
If this impacts me, is there anything I need to do?
*** To ensure a successful update to the new SSL certificate, validate your Windows Account credentials used for the Jonas WebServer update service. Click Here for instructions.***
How do I know if I need to validate user credentials?
If your administrator has received an email similar to the sample email below, you need to validate your user credentials.
Sample Email:
Once the SSL certificate is updated on July 24, 2024, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.
ACTION & ATTENTION REQUIRED: Web App Hotfix for eMobile and Jonas Browser
On Friday, July 12, 2024, at 5:00 AM local time, eMobile was updated with a hotfix.
On the afternoon of Monday, July 15, 2024, a Product update will be made available for download with a hotfix for Dispatch Scheduler.
Who’s affected?
Users who have:
1. eMobile – WO Summary office copy not showing service items.
When a field technician works on a service item and completes the work order (WO), the WO Summary PDF that is sent to the office does not display the service items they worked on.
On July 12, 2024, at 5:00 AM local time, a hotfix update was performed on eMobile to fix the issue.
2. Dispatch Scheduler – May be unresponsive when launching the WO screen.
When a dispatch user launches the Jonas WO screen by right-clicking on an appointment and selecting ‘View WO’ or by pressing the pencil tool inside the edit appointment, the Jonas WO screen opens.
When the user closes the same Jonas WO screen to go back to the scheduler board, the board sometimes becomes unresponsive.
On the afternoon of Monday, July 15, 2024, please download the new Product Update, which will contain the hotfix for Dispatch Scheduler by clicking HERE.
3. Jonas Browser – Users unable to check in/out documents in Jonas Documents.
Users in Jonas Documents were unable to check in/out documents when running Jonas Documents in Jonas Browser.
A hotfix was deployed on Jonas Browser on July 11, 2024, to fix the issue.
If this impacts me, is there anything I need to do?
Who’s affected?
1. eMobile – WO Summary office copy not showing service items.
When a field technician works on a service item and completes the work order (WO), the WO Summary PDF that is sent to the office does not display the service items they worked on.
On July 12, 2024, at 5:00 AM local time, a hotfix update was performed on eMobile to fix the issue.
2. Jonas Browser – Users unable to check in/out documents in Jonas Documents.
Users in Jonas Documents were unable to check in/out documents when running Jonas Documents in Jonas Browser.
A hotfix was deployed on Jonas Browser on July 11, 2024, to fix the issue.
If this impacts me, is there anything I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
ACTION & ATTENTION REQUIRED: Web Apps & Jonas Software Updates – Release 2
Summary Statement:
Please be advised that a Jonas Software update and a Jonas Web Apps update will be taking place on Wednesday, July 10, 2024. There is some action required on your part.
Who’s affected?
When & What is happening?
Please note the following two updates:
1. Web Apps Update – On July 10, 2024, we will be performing a product update to the Jonas Web Applications at 5:00 AM local time.
The following applications will be updated:
2. Jonas Software Update – Jonas 2024 – Release 2 will be available for download on Jonas Connect on the afternoon of July 10, 2024.
If this impacts me, is there anything I need to do?
1. Web Apps Update
***Attention Administrators – Prior to the July 10th update, please ensure the following is completed:***
Your server will update automatically at 5:00 AM local time on July 10, 2024. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time.
2. Jonas Software Update
If I need anything more, where can I find it?
Cloud:
Summary Statement:
Please be advised that a Jonas Software update and Web App update will be taking place in the coming weeks.
As a Jonas Cloud client, no action is required on your part. Your software update and web application backups and updates are taken care of by our Jonas Cloud team.
Who’s affected?
When & What is happening?
Please note the following two updates:
1. Web Apps Update – On Wednesday, July 10, 2024, we will be performing a product update to the Jonas Web Applications at 5:00 AM local time.
The following applications will be automatically updated:
2. Jonas Software Update – You will receive the newest version of Jonas 2024-Release 2 on the weekend of August 10. You will receive additional communication related to this update closer to the scheduled update.
If I need anything more, where can I find it?
A complete list of the Features and Fixes included in the July 10th web application release, and the Jonas Software release are available HERE.
If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent out on July 9, 2024.
For the Jonas Software Update, we will be sending additional communication closer to August 10, 2024.
Holiday Hours – Canada Day Long Weekend – Monday, July 1, 2024
ATTENTION REQUIRED – July 2024 Payroll Only Update
A message will still appear when calculating taxes for any pay ending dates between June 20, 2024 and June 30, 2024, asking if you want to use the July tax tables. The message can be ignored (i.e. It can be answered ‘No’ or ‘Yes’).
Who’s affected?
ACTION REQUIRED – July 2024 Payroll Only Update for GA, ID, OH, UT
Ohio changes are effective for pay periods after June 30, 2024, while all other changes are effective immediately.
Who’s affected?
ACTION & ATTENTION REQUIRED: AP Direct Deposit users on Jonas 2024 R1
Cloud:
Who’s affected?
The program in question was updated for all Cloud clients on June 11, 2024.
In the event that you have encountered issues as a result of this, please create a support case HERE.
We apologize for any inconvenience this may have caused.
On Prem:
Who’s affected?
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If you have any questions or need assistance with registering, please don’t hesitate to reach out to us at account.manager@jonassoftware.com. We’re here to help!
ACTION REQUIRED: Hotfix for Jonas Documents and EBI
i. When using the scanner option and selecting a file to save as a PDF, the Jonas Documents screen size is reduced and is distorted.
ii. When selecting to restore archived documents, users were unable to perform this function.
iii. When selecting filters in View Settings as well as Administration Settings, users could select the ‘Created Date Within’ filter, but it did not function as expected. The ability to Restrict To and Restrict From will be added to this feature to correct the issue.
iv. When an AP Approval process was set up to begin with a ‘?’, and the User is selecting the first approver while in Setup/Edit AP Batches, the email address did not populate in the ‘Choose First Approver of Document’ screen.
v. When documents were selected for printing and the printing process was completed, the Print Documents dialog displayed a cross (X) in front of the document name instead of a check mark.
vi. In instances where the Copy From Access Profile dropdown is empty, when a restriction is added and the user clicks on Validate in select custom SQL, an error occurs.
vii. When a User attempts to forward an email as part of a process where a document has been Approved or Denied, an error occurs.
viii. In some instances, Users selecting View Documents encountered an error when required values were missing.
i. Charts, Pivots and Matrix Reports – When a Date Range filter was added to a Chart, Pivot and/or Matrix Report, the final date in the date range was excluded from the filter.
ii. Matrix Reports – When “show Matrix as percentage” was set in Settings, the totals displayed on the report were being calculated incorrectly.
iii. Matrix Reports – When filtering or sorting Matrix report by selected columns, the totals at the bottom were not updating correctly.
ACTION REQUIRED: Jonas Docs, EBI, and Jonas 2024 – Release 1
Please be advised that Jonas Documents and EBI will be updated with a hotfix on Thursday, May 23, 2024, at 5:00 AM local time. Jonas 2024 – Release 1 (2024.1163) found on Jonas Connect, will be updated as of May 23, 2024.
Who’s affected?
Users who have any of the following:
When & what is happening?
On Thursday, May 23, 2024 at 5:00 AM local time, a hotfix update will be performed on Jonas Documents and EBI to correct the issues mentioned below.
The update for Jonas 2024 – Release 1, will be updated on Jonas Connect on May 23, 2024 to correct the issues mentioned below.
i. When using the scanner option and selecting a file to save as a PDF, the Jonas Documents screen size is reduced and is distorted.
ii. When selecting to restore archived documents, users were unable to perform this function.
iii. When selecting filters in View Settings as well as Administration Settings, users could select the ‘Created Date Within’ filter, but it did not function as expected. The ability to Restrict To and Restrict From will be added to this feature to correct the issue.
iv. When an AP Approval process was set up to begin with a ‘?’, and the User is selecting the first approver while in Setup/Edit AP Batches, the email address did not populate in the ‘Choose First Approver of Document’ screen.
v. When documents were selected for printing and the printing process was completed, the Print Documents dialog displayed a cross (X) in front of the document name instead of a check mark.
vi. In instances where the Copy From Access Profile dropdown is empty, when a restriction is added and the user clicks on Validate in select custom SQL, an error occurs.
vii. When a User attempts to forward an email as part of a process where a document has been Approved or Denied, an error occurs.
viii. In some instances, Users selecting View Documents encountered an error when required values were missing.
i. Charts, Pivots and Matrix Reports – When a Date Range filter was added to a Chart, Pivot and/or Matrix Report, the final date in the date range was excluded from the filter.
ii. Matrix Reports – When “show Matrix as percentage” was set in Settings, the totals displayed on the report were being calculated incorrectly.
iii. Matrix Reports – When filtering or sorting Matrix report by selected columns, the totals at the bottom were not updating correctly.
i. When new change orders were created, the associated cost and revenue were not being included on job costing reports.
ii. In certain instances, Users with monitors that have a very high screen resolution received an Error #29 when attempting to open some screens in Jonas.
If this impacts me, is there anything I need to do?
The hotfix update for Jonas Documents and EBI will automatically be deployed on Thursday, May 23, 2024 at 5:00 AM local time. Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time.
We recommend that clients who have downloaded Jonas 2024 – Release 1 and record Change Orders in Jonas perform an update using the file provided on May 23, 2024 on Jonas Connect.
ATTENTION REQUIRED: Discontinuation of services offered
Who’s affected?
If this impacts me, is there anything I need to do?
While we encourage our customers to consider exploring our EBI solution, we understand this may not be your first choice. If, for any reason, you want to create or maintain your custom DM reports, you may consider searching for or hiring someone who has SQL/Excel knowledge to create new SQL, views and/or stored procedures (if required).
Also, on Jonas Connect, there are 2 Knowledge Base articles, to help you to create or maintain your custom DM reports:
ACTION MAY BE REQUIRED: Remote Desktop Client Updates For Jonas Cloud Users
Who’s affected?
Key: HKLM\Software\Microsoft\MSRDC\Policies
Type: REG_DWORD
Name: AutomaticUpdates
Value: 0
Key: HKLM\Software\Microsoft\MSRDC\Policies
Type: REG_DWORD
Name: AutomaticUpdates
Value: 2
Only 2 Weeks Left – Save 20% on registration!
Register by the end of May to save on your ticket for:
Register Now – Early Bird EARLY20 is ending in 2 weeks!
We hope to see you in Vegas and help you achieve a breakthrough in your business!
If you have any questions or need assistance with registering, please don’t hesitate to reach out to us at account.manager@jonassoftware.com. We’re here to help!
Holiday Hours – Victoria Day Long Weekend – Monday, May 20, 2024
ATTENTION REQUIRED: **New** Jonas Cloud Geo-Redundant Storage (GRS) Service
On June 3, 2024, we are launching a new Geo-Redundant Storage (GRS) service to provide even more powerful data backup options to meet your business continuity and disaster recovery requirements.
What is GRS?
GRS is another data backup option that will complement your existing Locally Redundant Storage (LRS), which is included with The Jonas Cloud.
The purpose of GRS is to ensure you still have access to your data in situations where local outages or disasters render your local data inaccessible. This new GRS “a la carte” service will perform daily backups and store them in another region located away from where your Jonas software data is located.
If I’m interested in GRS backups, what should I do?
Please contact your Account Manager after June 3, 2024 to get started. We look forward to speaking with you.
ATTENTION REQUIRED: Jonas 2024 Release 1 Hotfix
Who’s affected?
Any user who has downloaded and installed the latest release of Jonas (last updated April 10, 2024).
When & What is Happening?
On Friday, May 10, 2024, an update will be deployed and address the following issues:
ATTENTION REQUIRED: Jonas Back-Office Software Update
Summary Statement:
Please be advised that a Jonas Back-Office Software update will be taking place over the course of the weekend of May 10th, 2024.
Who’s affected?
• All Jonas Cloud clients and their users.
When & what is happening?
You will receive the newest version of Jonas (Back-Office) 2024 during the weekend of May 24th, 2024.
If this impacts me, is there anything I need to do?
As a Jonas Cloud client, no action is required on your part. Your software updates and web application backups and updates are taken care of by our Jonas Cloud team.
If I need anything more, where can I find it?
A complete listing of the Features and Fixes included in this software update is available HERE.
Breakthrough Registration is Open!
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The training sessions at BREAKTHROUGH are focused on:
The BREAKTHROUGH conference also offers:
[WEBINAR] Jonas Cloud; Save Your Spot!
We are excited to invite you to an exclusive webinar that will introduce you to the powerful capabilities and advantages of our Jonas Cloud solution.
Join our hosts, Neil Ashizawa (Chief Product Officer), Vivek Girijan (Jonas Cloud Administrator and Team Lead) and Vikram Notay (Account Manager), where they will discuss The Jonas Cloud’s powerful capabilities and solutions:
May 15, 2024 at 2 pm ET
SAVE MY SPOT
*** If you are unable to join us, we will be sharing a video recording along with comprehensive documentation on Jonas Connect by the end of September.
REMINDER: CPP Enhancement Changes from CRA in 2024
Who’s affected
ATTENTION & Action REQUIRED: Hotfix for Field Project, Jonas Apps Admin, EBI
Who’s affected?
ATTENTION REQUIRED: 2024 Jonas Back-Office Software Update
Who’s affected?
If I need anything more, where can I find it?
A complete listing of the Features and Fixes included in this software update is available HERE.
Kind Regards,
The Jonas Team
ATTENTION REQUIRED: User Account Management Utility Issue Resolved
On Tuesday, April 16, 2024, we notified you that the User Account Management utility (UAM) was not able to “create an administrator” and “create a new cloud user account”. This issue was resolved as of Thursday, April 16, 2024. The UAM is now fully functional.
We apologize for any inconvenience this may have caused and appreciate your patience.
ATTENTION REQUIRED: Jonas Docs, Field Time, Field Project, eMobile, Jonas Apps Admin, Jonas Payroll
Who’s affected?
Users who have the following:
The Payroll Only update was deployed for Jonas Cloud Customer on April 15, 2024.
In the Dashboard, the All Approval Inboxes chart displayed documents that had not yet been routed for Approval. This was the result of an incorrect data count.
When the Field Time application was accessed by Jonas personnel using the Superadmin password, access failed if the selected Client ID did not have an active Field Project license.
The allocation selection in Create Requisition included an option for N/A allocation in error. The program has been updated to remove this option from Create Requisition as it is only available with Create PO.
When inside a work order and a user pressed SAVE or SEND UPDATE, if the environment was set up to send email notifications, but the eMobile application could not connect to the SMTP server to send the email, the UI would get stuck indefinitely.
When users drilled into the payroll notes from the web import, an error #42 was occurring. Jonas Cloud clients received this update on April 15, 2024.
***Please Note: Clients that run Field Time and have updated to Jonas 2024, are asked to run the Payroll Only update.
ACTION REQUIRED: Hotfix for Jonas Docs, Field Time, Field Project, eMobile, Jonas Apps Admin, Jonas
Who’s affected?
The Payroll Only update was deployed to Jonas Connect on April 15, 2024.
In the Dashboard, the All Approval Inboxes chart displayed documents that had not yet been routed for Approval. This was the result of an incorrect data count.
When the Field Time application was accessed by Jonas personnel using the Superadmin password, access failed if the selected Client ID did not have an active Field Project license.
The allocation selection in Create Requisition included an option for N/A allocation in error. The program has been updated to remove this option from Create Requisition as it is only available with Create PO.
When inside a work order and a user pressed SAVE or SEND UPDATE, if the environment was set up to send email notifications, but the eMobile application couldn’t connect to the SMTP server to send the email, the UI would get stuck indefinitely.
When users drilled into the payroll notes from the web import, an error #42 would occur. The program has been corrected for Jonas versions 2020 and higher and can be accessed using the Payroll only update. Clients on Jonas 2018 who require this fix are asked to contact support for assistance.
The Payroll Only update has been updated and can be downloaded from Jonas Connect, available HERE.
***Please Note: Clients that run Field Time and have updated to Jonas 2024, are asked to run the Payroll Only update.
ATTENTION REQUIRED: User Account Management Utility Currently Not Working
ATTENTION & ACTION REQUIRED: Jonas Software Updates
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.
Who’s affected?
When & What is happening?
Please note the two following updates:
1. Web Apps Update – On Wednesday, April 10, 2024, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.
The following applications will be updated:
2. Jonas Software Update – You will receive the newest version of Jonas 2024 on the weekend of May 10th or the weekend of May 24th. You will receive additional communication related to this update, including the scheduled dates, closer to the scheduled update.
If this impacts me, is there anything I need to do?
1. Web Apps Update
***Attention Administrators – Please ensure that you complete a backup of your Datamart database prior to the April 10, 2024 update.***
Your server will update automatically at 5:00 AM local time on April 10, 2024. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time.
2. Jonas Software Update
Before installing Jonas 2024 – Release 1, please ensure that the .Net 6.0 Desktop Runtime has been installed in your RDS Terminal Services environment. CLICK HERE to access the link to download.
If you are not running Jonas Software in the RDS Terminal Services environment, the .Net 6.0 Desktop Runtime must be installed on all workstations.
To download Jonas 2024 – Release 1, please visit Jonas Connect on the afternoon of April 10, 2024.
If I need anything more, where can I find it?
ATTENTION REQUIRED: Changing The Name Of The CRM Module
Who’s affected?
This new name describes the module’s intention and purpose more effectively, which is to enable you to easily craft a quote, gain acceptance from your customer and immediately transform it into a job project, service contract or work order.
If this impacts me, is there anything I need to do?
Holiday Hours – Easter Long Weekend – Friday, March 29, 2024
Holiday Hours – Easter Long Weekend – Friday, March 29, 2024
Support holiday hours will be in effect for Friday, March 29, 2024.
Support hours for that day are: 8:30am to 5:00pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday, April 1, 2024.
Thank you for your continued support and partnership.
[WEBINAR] Field Time – Be Prepared for an Upcoming Change
Effective April 10, 2024, Field Time will use a User-Based License Model.
This change will:
To support your transition to this model, join us for a brief webinar where we will provide step-by-step instructions to link your Field Time users to user licenses.
Field Time – Be Prepared for an Upcoming Change Webinar
*Please select one of two options:
March 20, 2024 at 2:30 pm ET
—
April 4, 2024 at 2 pm ET
*Please link your Field Time users to user licenses prior to April 10, 2024 to ensure uninterrupted access to Field Time.
*** If you are unable to join us, we will be sharing a video recording along with comprehensive documentation on Jonas Connect by the end of September.
ATTENTION: T4 Printing Issue for Other Information Boxes
*If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.
*Please Note: Following the July Payroll Only update, we will be limiting our Payroll Only update to the current Jonas 2024 version and Jonas 2023. To access the user guide to update to Jonas version 2023, click here. To access the Hardware/Network guidelines, click here.
ATTENTION REQUIRED: Jan 2024 Payroll Only Update for CA, SC, IA
*If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.
*Please Note: Following the July Payroll Only update, we will be limiting our Payroll Only update to the current Jonas 2024 version and Jonas 2023. To access the user guide to update to Jonas version 2023, click here. To access the Hardware/Network guidelines, click here.
ATTENTION REQUIRED: Password Policy Change For The Jonas Cloud
ATTENTION REQUIRED: Payroll Only Updates Limited to Current & Previous Year’s Release
ACTION REQUIRED: Jonas SSL Certificate Expiry May Impact Service
We encourage you to check the Windows Account credentials to ensure no disruption to your service.
Who’s affected?
Customers who are using any of the following Jonas web solutions:
When and what is happening?
This update will occur automatically on February 15, 2024 at 5:00 AM local time. No functional changes will be done to your Jonas Communication Service.
Why is this happening?
SSL certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.
If this impacts me, is there anything I need to do?
Failing to Validate Windows Account Credentials could mean the new SSL certificate will not be installed on February 15, 2024, which could result in the breakdown of communication between the field and back office on February 21 2024.
On February 15, 2024, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.
eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on February 15, 2024.
Scenario 1
In preparation of an old SSL certificate expiring and a new SSL certificate being updated by the Jonas Construction team. The next update will be on February 15, 2024 at 5:00 AM local time.
Scenario 2
If your administrator has received an email similar to the one found below, you need to validate Windows Account credentials.
Scenario 3
Whenever you change your Windows Account credentials, you must update these user credentials as well.
If there is more info coming, when can I expect it?
We will send one additional email reminder to validate your Windows Account credentials prior to February 15, 2024. Once the SSL certificate is updated, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.
ATTENTION REQUIRED: Jan 2024 Payroll Only Update for CT, MD, MA, MN, NC
In addition, the update contains quarterly unemployment file updates for the states of Connecticut and North Carolina.
Who’s affected?
**If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.
Introducing our New President
We’re thrilled to announce the newest addition to our leadership team, Matthew Saunders who officially commenced his role as President on January 8, 2024. 🎉
Matt brings invaluable expertise to this position with a wealth of experience and a proven track record in driving growth and innovation within the technology and service-based sectors. Having held operational roles in business development, finance, operations, and strategy, he possesses a rich background in building and scaling companies via organic growth.
As President, Matt will adopt and spearhead our strategy, goals, and targets for 2024 and beyond. His commitment to diving into the intricacies of our business, market, customers, solutions, and software roadmap aligns perfectly with Jonas’ commitment to building software and service focused on accounting automation, enterprise efficiency, and superior cost reporting. We’re confident this will enable our customers to increase operational efficiency, enhance cash flow predictability, and identify profit fade.
We asked Matt about his thoughts on joining the team. He mentioned…
“I’m excited to join the Jonas family and leverage our collective expertise to advance the software and services we provide our valuable clients. I’m looking forward to engaging with our customers and ensuring our team is doing everything we can to enhance their continued success.”
Please join us in welcoming Matt to his new role at Jonas. We’re excited to have him lead us into an exciting year of innovation and success!
If you’d like to learn more about Matt, please visit his LinkedIn page.
Kind regards,
The Jonas Team
ACTION REQUIRED: Jonas Documents Hotfix
ATTENTION REQUIRED: Update to the Cost Allocation Report in CDN Payroll
The update ensures the employer CPP burden is calculated correctly when employees reach the additional CPP amounts.
In addition, WCB Maximums for 2024 were not included in the initial January 2024 Payroll Update but have been included now.
Who’s affected?
In addition, WCB Maximums for 2024 were not included in the initial January 2024 Payroll Update but have been included now.
**If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.
ATTENTION REQUIRED: Jan 2024 Payroll Only Update for Alabama, Indiana and North Dakota
In addition, the update contains a fix for Alabama state withholding.
Who’s affected?
**If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.
Holiday Hours for Support
Support Hours for the Holidays
The support team at Jonas wishes everyone Happy Holidays.
Here are our upcoming Support Hours for the Holidays:
Thank you for your continued support and partnership!
Regards,
The Jonas Team
ACTION REQUIRED: Vermont Withholding Tables Update
Summary Statement
Please be advised that the Jan 2024 Payroll Only Update has been updated to include withholding tables for the state of Vermont.
Who’s affected?
U.S. Payroll users that process payroll in Vermont.
When & What is Happening?
On December 18, 2023, a Payroll Only Update was released with updated withholding tables for the state of Vermont.
If this impacts me, is there anything I need to do?
This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).
Regards,
The Jonas Team
ACTION REQUIRED: Jan 2024 Family Leave and Medical Plan Changes
Who’s affected?
ACTION REQUIRED: Year-End Payroll Update
Summary Statement
For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage, the 2024 Payroll Only updates and related year-end payroll checklists are now available for Jonas versions 2020, 2021, 2022 and 2023.
Please complete the payroll update before processing your 2023 year-end payroll.
Who’s affected?
If this impacts me, is there anything I need to do?
*If you are on Jonas version 2018 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the 2024 payroll only update. Upgrade at your earliest convenience to ensure you are benefiting from the many great features included with new releases and payroll updates.
If I need more information, where can I find it?
We have put together knowledge base articles that include year-end payroll checklists:
If there is more info coming, when can I expect it?
Should governments make any last minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.
Please Note: If you file W2s with the state of Illinois, the W2 file format has been changed to work with ‘My Tax Illinois’ portal now.
Regards,
The Jonas Team
ATTN Cloud Customers: Year-End Payroll Update
Summary Statement
Please be advised the 2024 Payroll Only Updates will be installed on your Jonas system on Sunday, December 17, 2023, at 5:00 AM local time.
Who’s affected?
If this impacts me, is there anything I need to do?
If I need more information, where can I find it?
We have put together knowledge base articles that include year-end payroll checklists:
If there is more info coming, when can I expect it?
Should governments make any last minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.
Please Note: If you file W2s with the state of Illinois, the W2 file format has been changed to work with ‘My Tax Illinois’ portal now.
Regards,
The Jonas Team
Introducing Our New Director of Account Management
We hope this message finds you well. At Jonas, we are committed to enabling our customers to increase operational efficiency, enhance cashflow predictability and identify profit fade. It is with this spirit of continuous dedication to you that we bring you an important leadership update from our Account Management Team.
Ashley Adamo, our previous Director of Account Management, has embarked on a new professional journey after more than a decade of remarkable service with us. While we are sad to see Ashley go, we are excited to announce that Ioana Cumpanas will be stepping into this pivotal role.
Ioana brings a wealth of experience to this position, having been a part of the Jonas team for 15 years. Her impressive journey at Jonas spans various customer-centric roles across different departments, providing her with a deep understanding of our client’s business concerns and objectives.
Ioana has shown repeatedly that she holds our customers’ concerns as her own and that she helps our customers to be equipped to handle the challenges of the modern construction industry.
We are confident that Ioana’s leadership will help enhance the quality of our partnerships.
Please join us in welcoming Ioana to her new role.
Should you have any questions or require assistance please reach out directly to your Account Manager.
Thank you for your continued trust and partnership with Jonas.
ATTENTION REQUIRED: Jonas Browser and EBI Hotfix
Who’s affected?
Jonas Browser:
ATTENTION REQUIRED: Jonas Software Updates
When & What is happening?
Please note the two following product updates:
The following applications will be automatically updated:
o EBI
o eMobile
o eService
o Field Project
o Field Time
o Jonas Documents
o Jonas Apps Admin
o Jonas Browser
o Jonas Webserver
ACTION REQUIRED: Jonas Software Updates
When & What is happening?
Please note the two following updates:
The following applications will be automatically updated:
o EBI
o eMobile
o eService
o Field Project
o Field Time
o Jonas Documents
o Jonas Apps Admin
o Jonas Browser
o Jonas Webserver
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to the November 15 update.***
Web App Update – Your server will update automatically at 5:00 AM local time the morning of November 15, 2023. Please ensure that your server can run uninterrupted between 5:00 AM and 5:30 AM local time.
Jonas Software Update – To upgrade to Jonas 2023 from 12.8 or earlier, please reach out to your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page on the afternoon of November 15, 2023. Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.
IMPORTANT NOTES – PLEASE READ:
You may find the official Jonas Hardware and Software specifications to optimally host Jonas software version 2023 HERE.
If I need anything more, where can I find it?
A complete list of the Features and Fixes included in this Web App and Jonas Software release are available HERE.
ACTION REQUIRED: Web App and Software Updates – Jonas 2023 Release 3
Who’s affected?
• All Jonas users.
When & what is happening?
Please note the following two updates:
1. Web App Update – On Wednesday, November 15, 2023, at 5:00 AM local time, we will be performing a product update to the Jonas Web Applications.
The following applications will be automatically updated:
If this impacts me, is there anything I need to do?
***Attention Administrators – Please ensure that you complete a backup of your Datamart database prior to the November 15, 2023 update***
Web App Update – Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time on November 15, 2023. Your server will update automatically at 5:00 AM local time.
Jonas Software Update – To upgrade to Jonas 2023 from 2018 or earlier, please reach out to your Account Manager. If you are already on Jonas 2020, 2021 or 2022, visit the Downloads page to run the software update.
***Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.***
Note: Prior to installing Jonas 2023 – Release 3, please ensure that .NET 6.0 has been installed in your RDS Terminal Services environment. If you are not running Jonas in an RDS Terminal Services environment, .NET 6.0 must be installed on all workstations.
If I need anything more, where can I find it?
A complete list of the Features and Fixes included in this Web App update and the Jonas Software update is available HERE.
If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent out on November 14, 2023.
ATTENTION REQUIRED: Web App and Software Updates – Jonas 2023 Release 3
Who’s affected?
• All Jonas Cloud users.
When & what is happening?
Please note the following two updates:
1. Web App Update – On Wednesday, November 15, 2023, at 5:00 AM local time, we will be performing a product update to the Jonas Web Applications.
The following applications will be automatically updated:
If this impacts me, is there anything I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
If I need anything more, where can I find it?
A complete list of the Features and Fixes included in the Web App update and the Jonas Software update is available HERE.
If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent out on November 14, 2023.
For the Jonas Software Update, we will be sending more communications closer to December 1, 2023.
ATTENTION & ACTION REQUIRED: Field Project Transitioning to User License Effective Nov 15, 2023
Who’s affected?
If this impacts me, is there anything I need to do?
The license is linked on Jonas Apps Admin and should be completed at your earliest convenience, before November 15, 2023, to continue to experience uninterrupted access to Field Project.
For full instructions on linking your existing users to a Field Project license, please CLICK HERE.
Existing users have been provided licenses to associate with their current users. If you have any questions or concerns about the number of licenses provided, please contact your Account Manager.
ACTION REQUIRED: Upcoming Canadian Payroll Changes
Who’s affected?
ACTION REQUIRED – 2023 Payroll Only Update for the State of Ohio
Please be advised that you must be on Jonas version 2020 or higher to receive these changes.
Who’s affected?
For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage
ATTENTION REQUIRED: Update to Jonas Connect Security
Summary Statement
Based on customer feedback, we’ve made changes to permission settings on Cases in Jonas Connect. As of October 18th, Jonas Connect users, who are not ‘Customer Administrators’ are only able to view their own cases. ‘Customer Administrators’ will continue to be able to view all cases.
Who’s affected?
This affects all Jonas Connect portal users, with all users roles – Customer Administrator, Standard, Standard-IT, and Read Only
If this impacts me, is there anything I need to do?
There are no actions required of you for this to take effect.
If I need anything more, where can I find it?
If you have any questions about this update, or are experiencing issues, please reach out to our support team via Jonas Connect.
ATTENTION REQUIRED: Jonas Support Hours for Customer Service Week
Summary StatementJonas Connect or contact your Account Manager.
We’re celebrating Customer Service Week (CSW) from Oct 24, 2023 to Oct 26, 2023. During this time, Jonas’ Support team hours will operate from 8:30 AM to 5:00 PM EST. What’s happening? Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it. While Customer Service Week is in early October, we’ll celebrate a belated CSW. From Oct 24, 2023 to Oct 26, 2023, our Support team will work 8:30 AM to 5:00 PM EST, with emergency pager services available after hours. If I need anything more, where can I find it? If you have any other questions about the product or are experiencing issues, please reach out to our Support Team viaACTION REQUIRED: Phase 2 Enhanced Data Security – Jonas Apps Admin Credentials
As part of the phase 2 plans, the Jonas Apps admin password will no longer accept the eMobile admin password. A designated administrator must be selected and that individual will log in with their Jonas credentials.
Who’s Affected?
When we first created the administrator portal for our Field Application administrators, we used the existing eMobile administrator password that our clients had. We did this to minimize the number of administrator passwords our users needed to record and keep track of.
As the Field Applications have continued to grow in functionality and complexity, we believe it is important that the administrator portal have a dedicated administrator role linked to an existing Jonas user.
To address this, we enhanced the Field Applications administration portal to select a single designated administrator from your existing Jonas users, who will be able to use their Jonas login credentials when accessing the administrator portal.
If this impacts me, is there anything I need to do?
To ensure uninterrupted access to the Field Applications administrator portal, please appoint your designated administrator by following the step-by-step instructions HERE.
***An appointed and designated administrator will be enforced following the release of Jonas 2023 – Release 3, on November 15, 2023.
ACTION REQUIRED: Jonas Apps Admin and Datamart Hotfix
Who’s affected?
Jonas Apps Administration:
For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time on October 5, 2023.
For Jonas Cloud Clients:
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
ACTION REQUIRED: Payroll and Accounts Payable Year-End Electronic Filing Advisory
Who’s affected?
In Jonas, this impacts W2 and 1095-C forms in payroll and 1099 forms in accounts payable.
If this impacts me, is there anything else I need to do?
If you have not reviously filed W2, 1095-C, or 1099 forms electronically before this year, you will likely need to do so for 2023.
***Jonas handles creating the necessary files to be able to file electronically. Below are the steps required to file your W2, 1095-C, and 1099 forms in 2023:
ATTENTION & ACTION REQUIRED: Jonas 2023 Release 2 Hotfix UPDATE
Who’s affected?
Following the July 19, 2023 release, fields that were recorded as BLANK in Jonas were stored as a NULL value in Datamart. The eMobile users may have experienced one or more of the following issues:
***Once the update is installed, please contact our Support Team to update the data that was stored in Datamart incorrectly***
ATTENTION REQUIRED: Jonas 2023 Release 2 Hotfix UPDATE
Summary Statement
Jonas updated the current release to 2023.2122 on Tuesday, September 19, 2023. Jonas Cloud clients will be updated between September 22, 2023, and September 29, 2023.
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
Who’s affected?
Users who are on the latest release of Jonas (on July 19 or later) and use any of the following:
When & what is happening?
On September 19, 2023, a hotfix update was performed. The issues corrected in the 2023.2122 update are stated below:
When using the Jonas Enterprise menu, users were unable to print a Jonas Forms Work Order Ticket. The program has been updated to correct this issue.
Payroll time entries, recorded via Field Time resulted in the Weekly Hours not displaying in ‘Project View-More Details’ in some instances. The program has been updated to correct this issue.
When recording an AP Batch, the new attribute ‘Ordered By’ was not being shared with Jonas Documents. The program has been updated to pass this attribute value to Jonas Documents.
When recording ‘Subcontract Holdback/Retainage’ release invoices, the invoice document was not sent to Jonas Documents. The program has been corrected to address this issue.
Following the July 19, 2023 release, fields that were recorded as BLANK in Jonas were stored as a NULL value in Datamart. As a result, eMobile users may have experienced one or more of the following issues:
As part of the 2023.2122 update, data stored incorrectly in Datamart will also be updated.
If this impacts me, is there anything else I need to do?
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
ATTENTION & ACTION REQUIRED: Jonas 2023 Release 2 Hotfix
Who’s affected?
Users who have downloaded and updated the latest release of Jonas (on July 19 or later) and use any of the following:
If this impacts me, is there anything else I need to do?
If any of these issues impact you, please update from version 2023.2117 to 2023.2122. Version 2023.2122 will be available on the afternoon of September 19 on Jonas Connect.
Field Project User Based License Webinar Invitation
As we continually strive to offer a more seamless software experience at Jonas, we’re excited to share a pivotal update with you — a significant evolution in our Field Project (formerly known as Field Manager).
When & What is Happening?
Starting November 15, 2023, we are transitioning to a User-Based License model for Field Project.
How does this impact me?
The strategic move is aimed at ensuring consistency with the licensing model across our Field applications. It will ensure you won’t need to understand multiple licensing models. This transition will enable us to develop software solutions for you in a much more efficient and timely manner.
If this impacts me, is there anything I need to do?
Please complete the transition to the new Field Project licensing model prior to November 15, 2023, to prevent interruptions in Field Project. For instructions to complete the transition, please register for the webinar below.
Join us for a webinar on Field Project User-Based Licenses
September 27, 2023 at 2:00 PM ET
In this brief webinar, we’ll guide you through the step-by-step process to link your Field Project users to the new user licenses.
*** If you are unable to join us, we will be sharing a video recording along with comprehensive documentation on Jonas Connect by the end of September.
ATTENTION REQUIRED: Jonas Software Updates
When & what is happening?
You will receive the newest version of Jonas (Back-Office) 2023 during the weekend of September 9, 2023.
If this impacts me, is there anything I need to do?
As a Jonas Cloud client, no action is required on your part. Your software updates and web application backups and updates are taken care of by our Jonas Cloud team.
If I need anything more, where can I find it?
A complete listing of the Features and Fixes included in this software update is available HERE.
ACTION REQUIRED: Jonas Enterprise Business Intelligence (EBI) Hotfix
Who’s affected?
Jonas users who have EBI
When & what is happening?
On September 7, 2023, at 5:00 AM local time, a hotfix update will be performed on EBI. The issues corrected in the update are stated below:
Holiday Hours – Labor Day – Monday, Sept 4th, 2023
ACTION REQUIRED: FIELD TIME AND FIELD PROJECT HOTFIX
Field Project:
If this impacts me, is there anything I need to do?
Updates for Field Time and Field Project will be automatically deployed on August 24, 2023, at 5:00 AM local time.
• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
Please ensure your server can be accessed, uninterrupted between 5:00 AM and 5:30 AM local time on August 24, 2023.
• For Jonas Cloud Clients
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
ATTENTION REQUIRED: JONAS DOCUMENTS HOTFIX
Who’s affected?
• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
Please ensure your server can be accessed, uninterrupted between 5:00 AM and 5:30 AM local time on August 18, 2023.
• For Jonas Cloud Clients
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
Join the 267 others on Jonas Cloud
We recently hosted a webinar to help customers evaluate the Jonas Cloud as a hosting option.
Thank you for registering for our recent webinar on “The Jonas Cloud Hosting Solution”. We hope you found the session (either Live or Recorded) informative and helpful as you consider hosting options for your Jonas Software.
To recap, the challenges you may be experiencing with On-Premise hosting include, but are not limited to:
The Jonas Cloud helps address these concerns. It’s a hosting option that ensures the availability, performance and security of your Jonas Software. Our Jonas Cloud team helps you with:
Embracing The Jonas Cloud isn’t just an upgrade; it’s a strategic move towards enterprise efficiency to ultimately help you protect more of your profits.
Join the 267 other businesses using The Jonas Cloud!
Ready to get started? Speak with your Account Manager.
Thanks again for your continued partnership with Jonas.
Jonas Cloud Hosting Webinar RECORDING
We recently hosted a webinar to help customers evaluate the Jonas Cloud as a hosting option.
Click here to watch the webinar recording.
We hope you enjoyed the webinar and would appreciate any comments for us to make these webinars better for you!
For any other questions regarding the webinar or just general questions about Jonas software, feel free to reach out to your account manager. Our team is always happy to chat!
ATTENTION REQUIRED: *Postponed* Jonas Software Update
Who’s affected?
If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
If I need anything more, where can I find it?
A complete list of the features and fixes included in the Jonas Software Update is available HERE.
If there is more info coming, when can I expect it?
If required, we will send more communication closer to September 10, 2023, for the Jonas Software Update.
ATTENTION REQUIRED: Jonas Web App Product Hotfix 2
Who’s affected?
Users who access the Jonas Apps Admin portal
When & what is happening?
On Friday, Aug 4, 2023, at 5:00 AM local time, a hotfix update was performed on Jonas Apps Admin to address the following issue:
Field Time User Setup
Holiday Hours – Civic Day – Monday, August 7, 2023
ACTION/ATTENTION REQUIRED: *Postponed* Jonas Web App Update
Summary Statement:
Due to our commitment to providing you with high-quality software, we’ve decided to delay the release of Jonas Web Apps for one week. The Jonas Web App update, originally scheduled for Wednesday, July 19, 2023, has been postponed to Wednesday, July 26, 2023.
Who’s affected?
When & What is happening?
Please note the two following product updates:
If this impacts me, is there anything else I need to do?
If I need anything more, where can I find it?
A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is available HERE.
If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent to you on July 25, 2023. For the Jonas Software Update, we will be sending more communication closer to August 11, 2023, if required.
ACTION REQUIRED: 2023 Payroll Only Update for the State of Illinois
Summary Statement
The July 2023 Payroll Only Update now contains updated withholding tables for the state of Illinois.
Please be advised that future payroll changes for January 2024 will require you to be on at least Jonas version 2020.
Who’s affected?
What is Happening?
For the state of Illinois, the standard exemption allowance used in the calculation has been reduced to $2425.00 for each allowance claimed by employees on Line 1 of the IL-W-4 form.
If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).
For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage
*You must be on Jonas version 2018 or higher in order to receive these changes.
For Jonas Cloud Customers
ATTENTION REQUIRED: eService Password Update
Summary Statement
Jonas will be deploying an update to the current eService application on Wednesday, July 19, 2023. Following the update, all eService users will need to update their login password.
Who’s affected?
How does this impact me?
After the eService app update on July 19, 2023, users will not be able to proceed with their existing login until they change their password. The prompt will stop once the user has updated their password based on the new rules found below.
If this impacts me, is there anything I need to do?
Following the eService application update on July 19, 2023, all eService users will be prompted to change their login password the next time they log in.
Please note your new password will need to be:
***We strongly recommend that you share this information with your customers who communicate with you via eService as they will also be subjected to the new password requirements following the July 19, 2023 update.***
ACTION/ATTENTION REQUIRED: Jonas Web App and Software Updates
Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.
Who’s affected?When & What is happening?
Please note the two following product updates:If this impacts me, is there anything else I need to do?
Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page to run the software update on the afternoon of July 19, 2023. ***Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.*** If I need anything more, where can I find it? A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is available HERE. If there is more info coming, when can I expect it? To remind you of the Web App Update, there will be a reminder email sent out on July 18, 2023.
Web App Update – Your server will update automatically at 5:00 AM local time on July 19, 2023. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time on July 19, 2023. Jonas Software Update – To upgrade to Jonas 2023 from 12.8 or earlier, please reach out to yourACTION REQUIRED: Jonas SSL Certificate Expiring on July 26, 2023
Summary Statement
On Monday, July 24, 2023, Jonas will be updating the jonasapp.com SSL certificate as it is expiring on Wednesday, July 26, 2023. To ensure a successful update to the new SSL certificate, affected users should verify their Windows User Account contains validated users credentials.
Who’s affected?
Customers who are using a *.jonasapp.com SSL certificate and running any of the following Jonas apps:
These Jonas apps may stop working if the SSL certificate is not updated on your server before it expires on July 26, 2023.
Please Note: Customers who do not have external communication with Jonas Apps and/or are using their own SSL certificate will see the update performed but no functional changes will be done to their Jonas Web Server installation.
Why is this happening?
SSL certificates are responsible for executing secure communication with applications in Jonas. The certificates need to be routinely updated to ensure the communications are secure and to avoid potential downtime of your apps.
If this impacts me, is there anything I need to do?
***Before the update runs on July 24, 2023, please ensure that your Windows User Account configured to Jonas Web Server service contains valid user credentials so that we can successfully update the SSL certificate on your server.***
For instructions to validate your user credentials, please click here.
On July 24, 2023, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter. We recommend that you log off any Jonas Apps during the update period.
How do I know if I need to validate user credentials?
If your administrator has received an email similar to the sample email below, you need to validate your user credentials.
Sample Email
If there is more info coming, when can I expect it?
We will send additional email reminders to validate your user credentials (should you need to validate the credentials).
Once the SSL certificate is updated on July 24, 2023, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.
ATTENTION & ACTION REQUIRED: Hotfix for Service Billing & Service Contracts
Summary Statement
Jonas deployed a hotfix that is included in the current release of Jonas 2023.1150 on Wednesday, July 5, 2023. This update includes hotfixes for the issues reported in the email sent on Friday, June 30, 2023.
Who’s affected?
When & What is happening?
On Wednesday, July 5, 2023, a hotfix update was deployed to address the following issues found in Service Billing and Service Contracts
Important Note: This hotfix will only apply to future transactions and will not correct any previously affected records.
If this impacts me, is there anything else I need to do?
ATTENTION & ACTION REQUIRED: For all clients using Service Contract and/or Service Billing
Summary Statement
Jonas will be deploying a hotfix for download for the current release of Jonas 2023.1150. This hotfix is currently being developed and quality-assured and we’ll make it available for you as soon as possible.
Who’s affected?
When & What is happening?
We are working on a hotfix that will address these two issues:
Important Note: This hotfix will only apply to future transactions and will not correct any previously affected records.
If this impacts me, is there anything else I need to do?
ACTION REQUIRED: US Payroll – WA Cares Fund Set Up
Summary Statement
Please be advised that effective July 1, 2023, a new employee deduction of 0.58% must be set up for Washington state employees. This is required as per the Washington State WA Cares Fund.
Who’s affected?
If this impacts me, is there anything else I need to do?
You must customize and set up a new payroll deduction for this in Jonas and update your employees’ files with the deduction.
Please click here for instructions on how to set up the deduction in Jonas.
If I need anything more, where can I find it?
For more information about the Washington Cares Fund, please visit: https://wacaresfund.wa.gov/employers/
ACTION REQUIRED: July 2023 Payroll Only Update – Canada
Summary Statement
The July 2023 Payroll Only Update now contains July 2023 tax tables. The update only impacts the provinces of Manitoba and Quebec. Please be advised that future payroll changes for January 2024 will require you to be on at least Jonas version 2023.
Who’s affected?
If this impacts me, is there anything else I need to do?
This update impacts any customer who processes payroll in Manitoba and/or Quebec.
For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage
*Please note: You must be on Jonas version 2018 or higher in order to receive these changes.
For Jonas Cloud Customers
ACTION REQUIRED: July 2023 Payroll Only Update – United States
Summary Statement
The July 2023 Payroll Only Update now contains updated withholding tables for the state of Arkansas, Idaho and North Dakota. Please be advised that future payroll changes for January 2024 will require you to be on at least version 2023.
Who’s affected?
If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).
For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage
*Please note: You must be on Jonas version 2018 or higher in order to receive these changes.
For Jonas Cloud Customers
ATTENTION REQUIRED: eMobile & Jonas Apps Admin Passwords – Enhanced Security
Summary Statement
In an effort to enhance security for our customers using eMobile and/or other Jonas Apps, we are launching a 3-phase plan to increase Jonas software’s data security capabilities.
Who’s Affected?
Any customers using the following modules will be affected by the security update plan:
Why is this Happening?
As a valued business partner to us, we are enhancing data security capabilities because we care about your data security concerns.
When & What is Happening?
We are increasing security on your eMobile Administration and/or Jonas Apps Admin passwords by strengthening the password policy, i.e. increasing password length and complexity. We will contact you soon to discuss your new password before the next phase of the security update plan.
If I Need Anything More, Where Can I Find It?
In July, we’ll be reaching out to you for the next phase of this larger data security plan for you. Please stay tuned for more information coming soon.
ACTION REQUIRED: Jonas 2023 Release 1, Field Time and Field Manager Product Hotfix
Field Time:
ACTION REQUIRED – 2023 Payroll Only Update
Summary Statement
Jonas will be deploying an update to the current release of 2023.1140 on Wednesday, April 19, 2023. If you have downloaded and installed the latest release of Jonas (April 12th or later) you may be impacted by the identified issue.
Who’s Affected?
When and What is Happening?
When using the new upload from Mobile Jonas, an error #14 was produced in instances where the required program access was prematurely closed. The program has been updated to ensure all necessary programs remain available during processing.
If this impacts me, is there anything I need to do?
We recommend that you re-run the latest update at your earliest convenience by clicking HERE.
If you have been manually updated by our Support Team to address this issue, you do not need to re-run the product update.
Please note: This email is sent from an unmonitored email address. Please do not respond to this email. If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.
Kind Regards,
The Jonas Team
ACTION REQUIRED: Jonas Web App Product Hotfix (Field Time, Field Manager, Jonas Docs)
Who’s affected?
Users who have any of the following Jonas Web Apps:
Field Time:
ATTENTION REQUIRED: Jonas 2023 Release 1 Hotfix
Summary Statement
Jonas will be deploying an update to the current release of 2023.1140 on Wednesday, April 19, 2023. If you have downloaded and installed the latest release of Jonas (April 12th or later) you may be impacted by the identified issue.
Who’s Affected?
When and What is Happening?
When using the new upload from Mobile Jonas, an error #14 was produced in instances where the required program access was prematurely closed. The program has been updated to ensure all necessary programs remain available during processing.
If this impacts me, is there anything I need to do?
We recommend that you re-run the latest update at your earliest convenience by clicking HERE.
If you have been manually updated by our Support Team to address this issue, you do not need to re-run the product update.
Please note: This email is sent from an unmonitored email address. Please do not respond to this email. If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.
Kind Regards,
The Jonas Team
FOR YOUR INFORMATION: Jonas Webserver Installer Hotfix
ACTION REQUIRED: Jonas Software Updates
Summary Statement
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks. There is some action required on your part.
Who’s Affected?
When and What is Happening?
Please note the following product updates:
1. Jonas Webserver Installer Update – On Monday, April 10, 2023, we will be performing a product update to the Jonas Webserver installer at 5:00 AM your local time.
2. Web Apps Update – On Wednesday, April 12, 2023, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.
The following applications will be updated:
If this impacts me, is there anything I need to do?
For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to the April 12, 2023 update***
Your server will update automatically at 5:00 AM local time on April 10, 2023 and April 12, 2023. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time.
For Jonas Cloud Clients
**No action is required for Jonas Cloud customers. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.**
3. Jonas Software Update – The Jonas 2023-Release 1 will be available for download on Jonas Connect on the afternoon of April 12, 2023.
If I need anything more, where can I find it?
A complete listing of the Features and Fixes included in the April 12th web application release, and the Jonas Software release are available HERE.
To upgrade to Jonas 2023 from 12.8 or earlier, please contact your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page. Please update your instance of Jonas at your earliest convenience to ensure you benefit from the many great features of every release.
If there is more info coming, when can I expect it?
To remind you of the Web App Update, a reminder email will be sent out on April 11, 2023.
Please note: If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect. Please note this email is sent from an unmonitored email address. Please do not respond to this email.
Kind Regards,
The Jonas Team
Holiday Hours – Easter Long Weekend – Friday, April 7, 2023
ACTION REQUIRED: Jonas 2022 Release 4 Hotfix (March 2023)
Who’s Affected?
If you have downloaded and installed a release of Jonas (November 2022), you may be impacted by the issues mentioned below.
When and What is Happening?
On March 8, 2023, we deployed a hotfix update for the following issues:
If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect.
Kind Regards,
The Jonas Team
ACTION REQUIRED: Jonas SSL Certificate Expiring on March 10th
Summary Statement
On March 10, 2023 your jonas.jonasportal.com SSL certificate will expire. We will complete an automatic update of the SSL certificate on March 8, 2023 at 5:00 AM local time.
Who’s affected?
Customers who are using any of the following Jonas web solutions:
Jonas Communication Service is an integral part of these solutions as it provides a secure communication channel between Jonas Web Hosting and Jonas Software.
When & What is happening?
This update will occur automatically on March 8, 2023 at 5:00 AM local time. No functional changes will be done to your Jonas Communication Service.
Why is this happening?
SSL Certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.
If this impacts me, is there anything I need to do?
eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on March 8, 2023.
Other than this recommendation, no action is required of you. Your update will be completed by the Jonas Cloud service team on March 8, 2023. You may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.
If there is more info coming, when can I expect it?
Once the SSL certificate is updated, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.
Kind Regards,
The Jonas Team
In-Person Training at BREAKTHROUGH
This May 9-12, in Montreal, Canada, we are hosting an in-person learning conference to deliver training sessions that are intended to help you increase the value of your partnership with Jonas.
Each of the tracks are a field of study, where each subsequent session within the track will build upon the concepts, ideas, practices and procedures from the last.
This way we focus and increase your knowledge in a particular field.
The Learning Tracks:
With sessions on:
If you have any questions or need assistance with registering, please don’t hesitate to reach out to us at account.manager@jonassoftware.com. We’re here to help!
Best regards,
The Jonas Construction Software Team
Customer Conference – Registration is Open
We’re thrilled to invite you to join us at BREAKTHROUGH, a learning conference hosted by Jonas Construction Software, in Montreal, Canada from May 9-12, 2023.
The training sessions at BREAKTHROUGH are crafted to help you take care of business concerns, focusing on:
If you have any questions or need assistance with registering, please don’t hesitate to reach out to us at account.manager@jonasconstruction.com.
We’re here to help!
ACTION REQUIRED: Jonas SSL Certificate Expiring on March 10th
Summary Statement
On March 10, 2023, your jonas.jonasportal.com SSL certificate will expire. We will complete an automatic update of the Jonas Communication Service and the SSL certificate on March 8, 2023 at 5:00 AM local time.
Who’s affected?
Customers who are using any of the following Jonas web solutions:
Jonas Communication Service is an integral part of these solutions as it provides a secure communication channel between Jonas Web Hosting and Jonas Software.
When and what is happening?
This update will occur automatically on March 8, 2023 at 5:00 AM local time. No functional changes will be done to your Jonas Communication Service.
Why is this happening?
SSL certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.
If this impacts me, is there anything I need to do?
***Before the update runs on March 8, 2023, please ensure that your Windows User Account configured to Jonas Communication Service contains valid user credentials.***
How do I know if I need to validate user credentials?
If your administrator has received an email similar to the one found here, you need to validate your user credentials.
To validate your user credentials, please use the instructions found in the same email here.
On March 8, 2023, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.
eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on March 8, 2023.
If there is more info coming, when can I expect it?
We will send two additional email reminders to validate your user credentials prior to March 8, 2023, (should you need to validate your credentials.) Once the SSL certificate is updated, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.
Kind regards,
The Jonas Team
Update Jonas Connect and Newsfeed with Family Stat day support hours
Holiday Hours – Family Day / President’s Day – Monday, February 20th, 2023
Support holiday hours will be in effect for Monday, February 20, 2023.
Support hours for that day are 8:30 AM to 5:00 PM (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, February 21, 2023.
Thank you for your continued support.
ACTION REQUIRED: Jonas 2022 Release 4 Hotfix (February 2023)
Summary Statement
Jonas deployed an update to the current release of 2022.4118 on Friday, February 3, 2023. This update included hotfixes for recently discovered issues. Jonas Cloud users will be updated with the latest release, including the hotfix items noted below, on the weekend of February 18-19, 2023.
Who’s affected?
Because you are running the Jonas 2022 Release 4 version (November 2022), you may be impacted by any of the issues mentioned below.
When and what is happening?
On the weekend of February 18-19, 2023, we will deploy an update, which provided hotfixes for the following issues:
If this impacts me, is there anything I need to do?
If I need anything more, where can I find it?
You can find the full release note for each item noted above in a Knowledge Base article on Jonas Connect.
If you have any other questions about the product, or are experiencing issues, please reach out to our support team via Jonas Connect. Please note this email is sent from an unmonitored email address. Please do not respond to this email.
Kind Regards,
The Jonas Team
ACTION REQUIRED: Jan’23 Payroll Only Update – Withholding Update
If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).
ACTION REQUIRED: Field Time and Field Manager Product Hotfix
Summary Statement:
Please be advised that Field Time and Field Manager will be updated with a hotfix on Thursday, January 19, 2023, at 5:00 AM local time.
Who’s affected?
Jonas users who have Field Time or Jonas Field Manager apps.
When & what is happening?
On Thursday, January 19, 2023, at 5:00 AM local time, a hotfix update will be performed on Field Time and Field Manager to address the issues noted below:
If this impacts me, is there anything I need to do?
Updates for Jonas Web Applications will be automatically deployed on your server on Thursday, January 19, 2023, at 5:00 AM local time.
Kind Regards,
The Jonas Team
ACTION REQUIRED: Jan’23 Payroll Only Update – Vermont State Withholding Update
Summary Statement
Please be advised that the Jan 2023 Payroll Only Update has been updated to include withholding tables for the state of Vermont.
Who’s affected?
U.S. Payroll users that process payroll in Vermont.
When & What is happening?
On January 10, 2023, a Payroll Only Update was released with updated withholding tables for the state of Vermont.
If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).
Kind regards,
The Jonas Team
We are happy to announce that our phone system is now back online and fully functional.
We are happy to announce that our phone system is now back online and fully functional.
Thank you for your patience and understanding.
ACTION REQUIRED: Jan’23 Payroll Only Update – Withholding Update
Summary Statement – The Payroll Update has been installed in your Jonas as of December 22nd 2022, 5:00AM (Local Time).
Who’s affected?
All Jonas Cloud customers that are using US or Canadian Payroll in Jonas.
When & What is happening?
The payroll update will be installed for Jonas Cloud clients, and year-end payroll checklists are now available for you to review on Jonas Connect.
If this impacts me, is there anything I need to do?
Please wait until after Dec 22nd 5:00AM local time, to process your year-end payroll.
No other action is required of you. All updates are taken care of by our Jonas Cloud services team.
If I need anything more, where can I find it?
We have put together Knowledge Base articles that includes year end checklists, for your review.
Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.
If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, we’ll send out notifications to inform you of the updates.
If you have any issues, please log a case via Jonas Connect.
Regards,
The Jonas Team
Please note, we’re experiencing downtime with our phone system.
Please note, we’re experiencing downtime with our phone system.
We’re working hard to get it back to operational status.
We will keep you apprised of the situation.
For emergency support tickets, which are usually logged via phone, please temporarily log emergency tickets via Jonas Connect for the interim.
ATTN Cloud Customers: Year-End Payroll Update – December 2022
Summary Statement – The Payroll Update has been installed in your Jonas as of December 22nd 2022, 5:00AM (Local Time).
Who’s affected?
All Jonas Cloud customers that are using US or Canadian Payroll in Jonas.
When & What is happening?
The payroll update will be installed for Jonas Cloud clients, and year-end payroll checklists are now available for you to review on Jonas Connect.
If this impacts me, is there anything I need to do?
Please wait until after Dec 22nd 5:00AM local time, to process your year-end payroll.
No other action is required of you. All updates are taken care of by our Jonas Cloud services team.
If I need anything more, where can I find it?
We have put together Knowledge Base articles that includes year end checklists, for your review.
Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.
If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, we’ll send out notifications to inform you of the updates.
If you have any issues, please log a case via Jonas Connect.
Regards,
The Jonas Team
ATTN: Year-End Payroll Update – December 2022
Summary Statement – The Payroll Update is now available for versions 12.8, 2018, 2020, 2021, 2022.
Who’s affected?
All Jonas customers that are using US or Canadian Payroll in Jonas.
When & What is happening?
The payroll update, and year-end payroll checklists are now available for your download and review on Jonas Connect.
Click HERE to download the Payroll Update for 12.8, 2018, 2020, 2021, 2022.
If this impacts me, is there anything I need to do?
Prior to processing year-end payroll, please ensure you complete a Payroll Update.
If I need anything more, where can I find it?
For more information, we have put together three Knowledge Base articles that includes year end checklists and instructions on how to perform the Payroll Update.
Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.
Click HERE for instructions on how to perform the Payroll Update.
If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.
If you have any issues, please log a case via Jonas Connect.
Regards,
The Jonas Team
ACTION REQUIRED: Jonas Enterprise Business Intelligence (EBI) Hotfix
When & what is happening?
On Thursday December 22, 2022, at 5:00 AM local time, a hotfix update will be performed on EBI.
Issues Corrected in Update:
For Jonas Cloud Clients:
Please note, no action is required on your part.
Kind Regards,
The Jonas Team
Support Hours for the Holidays
Support Hours for the Holidays
The support team at Jonas wishes everyone Happy Holidays.
Here are our upcoming Support Hours for the Holidays:
Thank you for your continued support and partnership!
Regards,
The Jonas Team
ACTION REQUIRED: Jonas Product Update Hotfix – 2022 Release 4
Summary Statement:
Please be advised that the Jonas Product Update for Jonas 2022 – Release 4 has been updated to include a hotfix as of Wednesday, December 14, 2022.
Who’s affected?
• Users who have upgraded to Jonas 2022-Release 4 and are using Procurement Processing, Dispatch Scheduler, or the Copy a Company utility
When & What is happening?
A new download file for Jonas 2022 – Release 4, including the below fixes, is available on Jonas Connect.
Issues corrected in Update:
If this impacts me, is there anything else I need to do?
Regards,
The Jonas Team
ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS (Release 4)
Summary Statement:
A Jonas Web App update will be taking place on November 30th, and a Jonas Software update will be taking place on December 4th.
Who’s affected?
• All Jonas Cloud users
When & What is happening?
1. Web App Update – On Wednesday, November 30, 2022 at 5:00 AM your local time, we will be performing a product update to Jonas Web Applications.
The following applications will be automatically updated:
2. Jonas Software Update – On December 4, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.
If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
If I need anything more, where can I find it?
A complete list of the features and fixes included in the Web App Update and the Jonas Software Update will be available in our next email, which will be sent on November 29th.
If there is more info coming, when can I expect it?
Regards,
The Jonas Team
ACTION REQUIRED: Jonas Software Updates (Release 4)
Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.
Who’s affected?
• All Jonas users who do not host with Jonas Cloud
When & What is happening?
1. Web App Update – On Wednesday, November 30, 2022, at 5:00 AM your local time, we will be performing a product update on Jonas Web Applications.
The following applications will be automatically updated:
2. Jonas Software Update – The newest versions of Jonas 2022 will be available for download on Jonas Connect on the afternoon of November 30, 2022.
If this impacts me, is there anything I need to do?
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to November 30th.***
Web App Update – Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time on November 30, 2022. Your server will update automatically at 5:00 AM local time on November 30, 2022.
Jonas Software Update – The fourth release of Jonas 2022 will be available on the afternoon of November 30, 2022 for download on Jonas Connect.
If I need anything more, where can I find it?
Release Notes: A complete listing of the features and fixes included in the Web App release and the Jonas Software update will be available in our November 29th Product Update email.
If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent out on November 29, 2022.
Regards,
The Jonas Team
ATTENTION REQUIRED – Oct 2022 Payroll Only Update – Virginia State Withholding Update
Summary Statement
If you do not have and use Jonas Payroll for the State of Virginia, this update is not required.
Please be advised that the Payroll Only Update now contains updated withholding tables for the state of Virginia for clients on Jonas version 2018, 2020, or 2022.
Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Virginia.
When & What is happening?
On Oct 3, 2022 a Payroll Only Update was released with updated Virginia withholding tables. The changes are effective for any pay periods ending Oct 1, 2022, or later.
If this impacts me, is there anything I need to do?
If I need anything more, where can I find it?
For this Payroll update, all the information you need is within this email.
If you have any questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect and log a support case.
Regards,
The Jonas Team
ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS (Release 3)
Summary Statement:HERE. If there is more info coming, when can I expect it?
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks Who’s affected? • All Jonas Cloud users If this impacts me, is there anything else I need to do? As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. When & What is happening? 1. Web App Update – On Wednesday, October 12, 2022, at 5:00 AM your local time, we will be performing a product update to Jonas Web Applications. The following applications will be automatically updated: o eMobile o Field Manager o Field Time o Jonas Documents o Jonas Browser o Jonas Webserver 2. Jonas Software Update – On November 6, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022. If this impacts me, is there anything else I need to do? As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. If I need anything more, where can I find it? A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is availableRegards,
The Jonas TeamACTION REQUIRED: Jonas Software Updates (Release 3)
Holiday Hours – Canadian Thanksgiving – Monday, October 10, 2022
The support team at Jonas wishes everyone a happy and safe long weekend.
Holiday Hours – Labor Day – Monday, Sept 5th, 2022
The support team at Jonas wishes everyone a happy and safe long weekend.
Emergency pager service will be available during Labor Day Monday, September 5th, 2022.
We will be back to regular support hours on Tuesday, September 6th, 2022.
Thank you for your continued support and partnership!
Regards,
The Jonas Team
Holiday Hours – Civic Day – Monday, August 1st, 2022
ACTION REQUIRED: Jonas Documents and Field Time Hotfix
Summary Statement:
A Jonas Software hotfix will take place on Wednesday, July 20, 2022 at 5:00 AM local time for Jonas Documents and Field Time.
Jonas Docs Issues:
1. The issue with mapping null values for specific customer ‘data-sets’ columns has been resolved.
2. Uploading document exception with the prompt window appearing to the user has been resolved.
3. The issue with the Lookup not working properly with some of the customers’ datasets has been corrected.
4. Inconsistency with the number of available approvers displayed in the popup window opening from Jonas Documents and Jonas Software due to approvers having a “User restriction” for “creator” field applied that were not visible when Ask level dialog pop-up was displayed in AP Batches has been corrected.
Field Time Issues:
1. Entry method drop-down not populating in Grid Time Entry has been corrected. For Field Time users who have J/C set as their default entry method, the Entry Method drop-down was empty in Crew/Grid entry.
2. In Reports, when a column for earningValue, which displays Hours, Quantities, or Dollars in unique columns, the total value for each column was not being displayed. This has been corrected to include the column totals.
Who’s affected?
All users including Jonas Cloud users with Jonas Documents and/or Field Time
When & what is happening?
Web App Hot Fix: On the morning of Wednesday, July 20th, 2022, at 5:00 AM local time, your server will be automatically updated.
The following applications will be automatically updated:
If this impacts me, is there anything I need to do?
Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
***Administrators – please ensure that you complete a backup of your Datamart database prior to July 20th.***
Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local time on July 20, 2022.
Jonas Cloud Clients:
No action is required on your part. Your software update as well as your web application backups and updates are taken care of by our Jonas Cloud team.
Kind Regards,
The Jonas Team
ACTION REQUIRED: Jonas Software Updates
Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks and there is some action required on your part.
Who’s affected?
All Jonas users
When & what is happening?
Web App Update – On Wednesday, July 13, 2022, at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.
The following applications will be automatically updated:
If this impacts me, is there anything I need to do?
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to July 13th.***
Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local time on July 13, 2022.
Jonas Software Update – The newest version of Jonas 2022 will be available for download on Jonas Connect on the afternoon of July 13, 2022.
If I need anything more, where can I find it?
If there is more info coming, when can I expect it?
To remind you of the Web App and Product Update, a reminder email will be sent out on July 12, 2022.
Kind Regards,
The Jonas Team
ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS
Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.
Who’s affected?
All Jonas Cloud users
If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
When & what is happening?
1. Web App Update – On July 13, 2022, at 5:00 AM your local time, we will be performing a product update to the Jonas Web Applications.
The following applications will be automatically updated:
2. Jonas Software Update – On August 21, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.
If I need anything more, where can I find it?
A complete list of the Features and Fixes included in the Web App Update and the Jonas Software Update is available HERE.
If there is more info coming, when can I expect it?
Web App Update – A reminder email will be sent out on July 12, 2022.
Jonas Software Update – Additional communication will be sent closer to the scheduled date of August 21st, 2022.
Kind Regards,
The Jonas Team
ATTENTION REQUIRED: Sunsetting Jonas Version 2018
Summary Statement
In the previous post from last week, we notified you that Jonas 2018 would be sunset on June 24, 2022, which means that we will no longer provide updates and enhancements for Jonas Version 2018.
Who’s Affected?
Jonas clients on Jonas Version 2018
That said, here are two important notes:
When & what is happening?
On June 24, 2022, we completed the sunset of Jonas 2018. In 2020 we undertook a project to improve our ability to help you to use Jonas software to achieve your business goals. To that end, we improved our software development and release processes.
One important tactic within this project was to phase out the availability of multiple versions of Jonas software. Developing and quality-assuring multiple Jonas software versions thwarted our ability to focus on the features, enhancements, and quality of each version. As we sunset version 2018, we will be able to focus on one version of the software that is enhanced, updated, and quality-assured.
Another important tactic within this project was to stop providing one big release per year by breaking it down into four smaller releases throughout the year – with each new release replacing the previous one. This change in our release strategy enables us to adapt quickly to the rapidly changing marketplace. The most effective way we can help you to achieve your business objectives is to provide you with features and enhancements in a timely manner.
If this impacts me, is there anything else I need to do?
As our most current version, Jonas 2022 has a wide range of exciting, powerful enhancements which will improve your workflow automation, efficiency, and functionality. For an instruction guide on installing and updating to Jonas 2022, please click HERE.
If there is more info coming, when can I expect it?
We encourage you to contact your Jonas Account Manager for any questions or concerns. We are always enthused to collaborate with you about updating your Jonas Software or addressing any concerns you may have.
Thank you for your continued partnership.
Kind Regards,
The Jonas Team
Holiday Hours – Canada Day Weekend – Friday July 1st, 2022
Support holiday hours will be in effect for Friday July 1st, 2022.
Support hours for that day are: 8:30am to 5:00pm (ET).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday July 4th, 2022.
Thank you for your continued support and partnership!
Regards,
The Jonas Team
ATTENTION REQUIRED: Sunsetting Jonas Version 2018
Firstly, what does sunsetting mean?
Sunsetting means that we will no longer provide updates and enhancements for Jonas Version 2018.
If you are currently using Jonas Version 2018, we encourage you to update to the latest release at your earliest convenience. This ensures you are fully utilizing the latest features and functionalities available.
That said, here are two important notes:
One important tactic within this project was to phase out the availability of multiple versions of Jonas software, so we can focus on one version of the software that is enhanced, updated, and quality-assured.
Another important tactic within this project was to stop providing one big release per year by breaking it down into four smaller releases throughout the year – with each new release replacing the previous one. This change in our release strategy enables us to adapt quickly to the rapidly changing marketplace.
Could you tell me more about Jonas 2022?
As our most current version, Jonas 2022 has a wide range of exciting, powerful enhancements which will improve your workflow automation, efficiency, and functionality. For more information on specific modules in Jonas 2022 and how to install it, please click HERE.
Would you like to learn more about sunsetting and Jonas 2022?
Please contact your Account Manager for any questions or concerns. We are always enthused to collaborate with you about updating your Jonas Software or addressing any concerns you may have.
Thank you for your continued partnership.
Kind Regards,
The Jonas Team
ACTION REQUIRED – July 2022 Payroll Update
Summary Statement
Please be advised that July 2022 Tax Tables are now available to be downloaded. These changes are only for the province of New Brunswick. The update is not required if you do not have a New Brunswick payroll.
Who’s affected?
Canadian Payroll users that process payroll in New Brunswick. In other words, if you use, or purchased Canadian Payroll AND have payroll in New Brunswick, this change will impact you.
If this impacts me, is there anything I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage)
Kind Regards,
The Jonas Team
ATTENTION: Reminder to backup your Jonas data! – Protect yourself against ransomware attacks
We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks.
If you are hosting your own data, we don’t want you to get caught without access to it!
Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.
Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.
That said, we do recommend the some additional steps to secure your data and operations:
CLICK HERE for your backup guide
If you have any questions about backup your data, please feel free to reach out to our support team
via Jonas Connect.
Regards,
The Jonas Team
ATTENTION REQUIRED: July 2022 Payroll Only Update – Alabama State Withholding Update
Summary Statement
If you do not have and use Jonas Payroll for the State of Alabama, this update is not required.
Please be advised that the July 2022 Payroll Only Update now contains updated withholding tables for Alabama clients on Jonas version 2018 or 2022.
Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Alabama.
Please Note – For customers on Jonas version 12.8 or lower, in order to receive the payroll update, please update to 2022, and then complete this Payroll Update. Should you have any questions about updating to 2022, please contact your account manager.
If this impacts me, is there anything I need to do?
This update impacts clients of either The Jonas Cloud or who host their own data on-premise or in their own cloud storage.
Regards,
The Jonas Team
ATTENTION REQUIRED: *CORRECTION* to [Job Billing HotFix/Update for Jonas v.2018 and v.2022 (May 30th, 2022) – US Only]
Summary Statement:
On Friday, May 27, we posted a Job Billing Hotfix Update. Since then, we discovered that the criteria for those that are affected were inaccurate from what we mentioned in our previous post. Please review this updated post to verify how this change may impact your software. To help you compare the changes, we’ve included the previous post below and underlined the updated changes for you in the current post. We sincerely apologize for any inconvenience this may occur.
When billing lines with tax applicable were edited, the tax calculation was not being updated based on the new value. Jonas is deploying an update to the current release of 2018 and 2022 today, Monday, May 30th to address this issue.
Who’s affected?
US Job Costing clients who have:
If you meet both of the above criteria, this will impact your Jonas software.
When & What is happening?
On the afternoon of Monday, May 30, 2022, this update will be available for you to download via Jonas Connect.
If this impacts me, is there anything else I need to do?
Regards,
The Jonas Team
———————————————————————————————————————————————-
[PREVIOUS POST FROM FRIDAY, MAY 27]
Who’s affected?
US Job Costing clients who have:
If you meet all three of the above criteria, this will impact your Jonas software.
Summary Statement:
When AIA billing lines including tax were edited, the tax calculation was not being updated based on the new value. Jonas will be deploying an update to the current release of 2018 and 2022 on Monday, May 30th to address this issue.
When & What is happening?
On the afternoon of Monday, May 30, 2022, this update will be available for you to download via Jonas Connect.
If this impacts me, is there anything else I need to do?
If this issue impacts you, we recommend that you download and reinstall the last update for your current version at your earliest convenience.
If you are unable to reinstall the update prior to issuing an affected Job Billing invoice, please make any needed corrections to the Job invoice by modifying the values in ‘Enter Progress to Date’ and merging the data into a new job invoice rather than editing the currently merged invoice values.
Regards,
The Jonas Team
Holiday Hours – Victoria Day Long Weekend – Monday May 23, 2022
Holiday Hours for Victoria Day Long Weekend
Support holiday hours will be in effect for Monday, May 23, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, May 24, 2022.
Thank you for your continued support and partnership!
Regards,
The Jonas Team
ATTENTION REQUIRED: January 2022 Payroll Only Update – Utah State Withholding Update
Summary Statement
If you do not have and use Jonas Payroll for the State of Utah, this update is not required.
Please be advised that the Jan 2022 Payroll Only Update now contains updated withholding tables for Utah. The changes are effective for any pay periods ending May 1st, 2022 or later. Changes are date-sensitive, so there is no need to wait until you process your last payroll in April before performing the update.
Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Utah.
If this impacts me, is there anything I needs to do?
This update impacts clients of either The Jonas Cloud or who host their own data on-premise or in their own cloud storage.
For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
You will need to download and complete the payroll only update. The payroll update can be accessed here.
For Jonas Cloud Clients
No action is required of you. Your update will be completed by the Jonas Cloud Team on May 1, 2022 at 5:00AM local time.
If you have any questions about the product, or are experiencing issues, please reach out to our Support Team via Jonas Connect.
Regards,
The Jonas Team
KB Faves for April are here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Analyst, Ismail Mohammed.
Kind Regards,
The Jonas Team
ATTENTION & ACTION REQUIRED: Jonas Software Updates
ATTENTION & ACTION REQUIRED: Jonas Software Updates
Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place, tomorrow April 13th, 2022.
Who’s affected?
• All Jonas Users
When & What is happening?
1. Web App Update – On Wednesday, April 13, 2022 at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.
The following applications will be automatically updated:
o EBI
o eMobile
o Field Manager
o Field Time
o Jonas Documents
2. Jonas Software Update
Beginning with Jonas 2022-Release 1, we have transitioned to a new ‘single-version’ release model and Jonas 2021 has been replaced with Jonas 2022-Release 1. Our 2022 release schedule includes four releases, with each new release replacing the prior release.
To view this year’s scheduled release dates, please click here. We will be sharing additional information in the coming weeks about our new release model and sunsetting of Jonas 2018.
ON PREMISE JONAS CLIENTS:
JONAS CLOUD CLIENTS:
If this impacts me, is there anything else I need to do?
ON PREMISE JONAS CLIENTS:
JONAS CLOUD CLIENTS:
If I need anything more, where can I find it?
ON PREMISE JONAS CLIENTS:
JONAS CLOUD CLIENTS:
Holiday Hours – Easter Long Weekend – Friday, April 15, 2022
Support holiday hours will be in effect for Friday, April 15, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday, April 18, 2022.
Thank you for your continued support and partnership!
Regards,
The Jonas Team
ATTENTION & ACTION REQUIRED: Jonas Software Updates
ATTENTION & ACTION REQUIRED: Jonas Software Updates
Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.
Who’s affected?
• All Jonas Users
When & What is happening?
1. Web App Update – On Wednesday, April 13, 2022 at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.
The following applications will be automatically updated:
o EBI
o eMobile
o Field Manager
o Field Time
o Jonas Documents
2. Jonas Software Update
ON PREMISE JONAS CLIENTS:
JONAS CLOUD CLIENTS:
If this impacts me, is there anything else I need to do?
ON PREMISE JONAS CLIENTS:
JONAS CLOUD CLIENTS:
If I need anything more, where can I find it?
ON PREMISE JONAS CLIENTS:
JONAS CLOUD CLIENTS:
If there is more info coming, when can I expect it?
ON PREMISE JONAS CLIENTS:
JONAS CLOUD CLIENTS:
KB Faves for March are here!
Happy Learning and Stay Safe!
Kind Regards,
The Jonas Team
[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting in 1 day!
There’s still time to sign up for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution
Join us tomorrow, March 23 at 1:30pm EDT.
Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:
On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.
In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:
If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!
For any other concerns or questions, feel free to contact your Account Manager.
Kind regards,
The Jonas Team
[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting – March 23rd @1:30pm!
We hope you can join us for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution
Join us March 23 at 1:30pm EDT.
Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:
On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.
In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:
If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!
For any other concerns or questions, feel free to contact your Account Manager.
Kind regards,
The Jonas Team
ACTION REQUIRED: 2FA Set Up Required today, Monday, March 21st!
Summary Statement:
A complimentary 2-Factor Authentication (2FA) has come to The Jonas Cloud today, March 21st and you will now be required to complete a setup for 2FA. 2FA provides additional security to The Jonas Cloud and is an industry standard for preventing unauthorized users from logging into your Jonas application.
Who’s Affected:
If this impacts me, is there anything I need to do?
Please complete your 2FA setup by end of day today, Monday, March 21st.
Click here to access the KB article with 2FA setup instructions on Jonas Connect. Microsoft provides a step-by-step process to help you easily setup and use 2FA; however, you can also use this article for additional assistance.
This article will explain:
The KB article referenced above is available to you now to help you with your 2FA setup.
Kind Regards,
The Jonas Cloud Team
ACTION REQUIRED: 2FA Set Up Required this Monday, March 21st!
Summary Statement:
A complimentary 2-Factor Authentication (2FA) is coming to The Jonas Cloud on March 21st and you will be required to complete setup for 2FA on this date. 2FA provides additional security to The Jonas Cloud and is an industry standard for preventing unauthorized users from logging into your Jonas application.
Who’s Affected:
If this impacts me, is there anything I need to do?
Please set a reminder in your calendar to complete 2FA setup on Monday, March 21st.
Click here to access the KB article with 2FA setup instructions on Jonas Connect. Microsoft provides a step-by-step process to help you easily setup and use 2FA; however, you can also use this article for additional assistance.
This article will explain:
As a friendly reminder, you will be required to perform the actual set up for 2FA on March 21st. The KB article referenced above is available to you now to help you to prepare for March 21st.
Kind Regards,
The Jonas Cloud Team
[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting – March 23rd @1:30pm!
We hope you can join us for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution
Join us March 23 at 1:30pm EDT.
Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:
On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.
In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:
If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!
For any other concerns or questions, feel free to contact your Account Manager.
Kind regards,
The Jonas Team
ATTENTION: Reminder to backup your Jonas data! – Protect yourself against ransomware attacks
We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks.
If you are hosting your own data, we don’t want you to get caught without access to it!
Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.
Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.
That said, we do recommend the some additional steps to secure your data and operations:
CLICK HERE for your backup guide
If you have any questions about backup your data, please feel free to reach out to our support team
via Jonas Connect.
Regards,
The Jonas Team
Holiday Hours – Family Day / President’s Day Long Weekend – Monday February 21st, 2022
Support holiday hours will be in effect for Monday, February 21, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).
After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, February 22, 2022.
Thank you for your continued support and partnership!
Regards,
The Jonas Team
ATTENTION REQUIRED: Jan 2022 Payroll Only Update – Mississippi State Withholding Tables
Summary Statement:
Please be advised that an error was found with the recently revised tables that no state withholding was being deducted for Mississippi. The error has been corrected and is in the current Jan 2022 Payroll Only Update.
Who’s affected?
U.S. Payroll users that process payroll in Mississippi.
If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).
Regards,
The Jonas Team
KB FAVES for January are here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Senior Solutions Specialist, Matthew Martin-Ellis.
Regards,
The Jonas Team
ATTENTION REQUIRED: Bug in Q3 Update for Jonas 2018 and 2021
Summary Statement:
The Q3 update for both Jonas 2018.3271 and Jonas 2021.Q3 contained a critical bug that may impact some clients. The bug may result in “Charge Parts to Work Order” entries posting out of balance, beginning from the last time Jonas was updated.
Who’s affected?
Clients who meet both of the following criteria may be impacted by this issue:
If this impacts me, is there anything I need to do?
Please carefully review your audit previews prior to posting Charge Parts entries. Correcting journal entries will be required to resolve any incorrect postings that have already occurred.
Please review the following KB Article to identify if you have been impacted, as well as steps to take to correct your postings.
If assistance is required in correcting your entries, please have your Customer Administrator / Controller log a case via Jonas Connect, with the subject, “One-sided journal entry – Charge Parts Out of balance”.
For Customers Who Host Their Own Data/Have Their Own Cloud Storage:
Even if you have run it previously, please download and run the latest version of the ‘Payroll Update and Hotfix patch’ dated January 17th. The update can be downloaded HERE.
For Jonas Cloud customers:
No action is required on your part. This update was included in the January 18th payroll update that was previously scheduled.
Regards,
The Jonas Team
ATTENTION REQUIRED: January 2022 Payroll Only Update
Summary Statement
The January 2022 Payroll Update now contains updated withholding tables for the states of Minnesota, North Dakota, Rhode Island and Vermont.
Who’s affected?
This update affects U.S. Payroll users that process payroll in any of the following states: Minnesota, North Dakota, Rhode Island and Vermont. Both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage) are impacted.
If this impacts me, is there anything I needs to do?
For Jonas Cloud users: No action is required by Jonas Cloud users. The update will be completed by the Jonas Cloud service team on January 5th at 5:00AM Local Time.
For Customers Who Host Their Own Data/ Have Their Own Cloud Storage:
Please download the update HERE to complete the payroll update.
Regards,
The Jonas Team
ACTION REQUIRED: January 2022 Family Leave and Medical Plan Changes
Summary Statement
The rates for Family and Medical Leave in Massachusetts, New York and Washington have changed. This change will impact your setup for Family and Medical Leave in Jonas. The links in this email advise on the rate changes and how to update the changes in Jonas once you have processed your last payroll in Jonas for tax year 2021.
Who’s affected?
This affects all US Payroll users that process payroll in the state of Massachusetts, New York and Washington.
If this impacts me, is there anything I needs to do?
Once you have processed your last payroll in Jonas for the tax year 2021, update your employee records and if applicable, update your employer settings in Jonas with the new rates and/or maximums. Instructions for each of the states can be found below:
Regards,
The Jonas Team
ATTN: Year-End Payroll Update – December 2021
Who’s affected?
All Jonas customers that are using US or Canadian Payroll in Jonas.
Summary Statement
The Payroll Update is now available for versions 12.8, 2018, 2020, 2021.
NOTE: If you are on a version LOWER than 12.8, you must update to at least 12.8 in order to get the 2022 tax tables.
When & What is happening?
The payroll update, and year-end payroll checklists are now available for your download and review on Jonas Connect.
Click HERE to download the Payroll Update for 12.8, 2018, 2020, 2021
If this impacts me, is there anything I need to do?
Prior to processing year-end payroll, please ensure you complete a Payroll Update.
If I need anything more, where can I find it?
For more information, we have put together three Knowledgebase articles that includes year end checklists and instructions on how to perform the Payroll Update.
If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.
If you have any issues, please contact support@jonasconstruction.com.
Regards,
The Jonas Team
ATTN Cloud Customers: Year-End Payroll Update – December 2021
Who’s affected?
All Jonas Cloud customers that are using US or Canadian Payroll in Jonas.
Summary Statement
The Payroll Update will be installed in your Jonas on December 22nd 2021 between 3:00AM – 5:00AM (Local Time).
When & What is happening?
The payroll update will be installed for Jonas Cloud clients, and year-end payroll checklists are now available for you to review on Jonas Connect.
If this impacts me, is there anything I need to do?
Please wait until after Dec 22nd 5:00AM local time, to process your year-end payroll.
No other action is required of you. All updates are taken care of by our Jonas Cloud services team.
If I need anything more, where can I find it?
We have put together Knowledge Base articles that includes year end checklists, for your review.
If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, we’ll send out notifications to inform you of the updates.
If you have any issues, please contact support@jonasconstruction.com.
Regards,
The Jonas Team
Upcoming Support Hours for the Holidays
Regards,
The Jonas Team
ATTENTION REQUIRED: Apache Log4j
In the spirit of maintaining effective communication with our clients, we are providing you with this communication. There has been worldwide publicity; and interest and inquiries regarding the Apache Log4j security vulnerability from our clients. To be as clear and succinct as possible, given our understanding of the nature of the issue, the Jonas Enterprise Software does not expose any of our clients to this security vulnerability described in the CVE-2021-44228. We make this promise because we do not use, in any way, the Apache Log4j library. Software applications that use this code may have exposure to the security vulnerability. Because we do not use this library, we do not expose this vulnerability within the Jonas software. This includes API endpoints.
That said, if you are using other software on your device or workstation that utilizes the Apache Log4j library, we cannot guarantee that you will not be impacted by this security vulnerability. We are clarifying that this security vulnerability would never be sourced from Jonas Software or any Jonas modules you may be using.
Regards,
The Jonas Team
Happy Holiday Season!
With another year coming to an end, we want to take this opportunity to thank you for choosing Jonas Construction. As the industry continues to change, we know you will be presented with more challenges and opportunities in the year ahead. We promise to give you our very best this upcoming year, in order to help you navigate any ups and downs. It is truly an honor for us to help you build and grow your business, and we look forward to continuing our partnership in 2022!
From the Jonas Construction family to yours, we wish you a very safe and happy holiday season!
Regards,
The Jonas Team
Upcoming Support Hours for the Holidays
Regards,
The Jonas Team
ATTENTION REQUIRED: Jonas Product and Payroll Updates Available
Who’s affected?
All Jonas users.
Summary Statement:
Product updates for Jonas 2018.Q3 and Jonas 2021.Q3 will be available for download on Jonas Connect on the afternoon of Thursday, December 9th. A separate download for the January 2022 Payroll Update & Q3 Hotfix will also be available.
When & What is happening?
On the afternoon of Thursday, December 9th, product updates for versions 2018 and 2021 will be available for download. These software updates currently include critical fixes related to Jonas versions 2018 and 2021.Q3.
A separate download will also be available, titled January 2022 Payroll Update & Q3 Hotfix, which contains critical fixes for the Q3 version of Jonas. Note, this patch can be reinstalled to add updated payroll tax tables, as they become available.
If this impacts me, is there anything I need to do?
For the Product Updates:
For the January 2022 Payroll Update & Q3 Hotfix:
Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.
If I need anything more, where can I find it?
Additional details on Hotfixes and Payroll updates will be communicated via the Jonas Connect News and via the Newsfeed in the near future.
If there is more info coming, when can I expect it?
Initial payroll changes for year-end and tax tables are expected in the upcoming weeks of December. A preliminary update will be provided, with any changes for both Canadian and US Payroll as we receive them for various provinces/states.
Regards,
The Jonas Team
ATTENTION REQUIRED: Jonas Software Updates on Jonas Cloud
Who’s affected?
Jonas Cloud Clients
Summary Statement:
Product updates will be applied for Jonas Cloud customers on Friday, December 10th. January 2022 Payroll changes will be updated as they become available, with further details provided via the Jonas Connect News and Newsfeed.
When & What is happening?
The following update will automatically occur on December 10th, 2021 at 2:30AM EST.
If this impacts me, is there anything I need to do?
Please note: No action is required for Jonas Cloud customers. Your updates are taken care of by our Jonas cloud service team
If I need anything more, where can I find it?
Additional details on Hotfixes and Payroll updates will be communicated via the Jonas Connect News and via the Newsfeed in the near future.
If there is more info coming, when can I expect it?
Initial payroll changes for year-end and tax tables are expected in the upcoming weeks of December. A preliminary update will be provided, with any changes for both Canadian and US Payroll as we receive them for various provinces/states.
Regards,
The Jonas Team
ATTENTION: Reminder to backup your Jonas data!
We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks. If you are hosting your own data, we don’t want you to get caught without access to it!
Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.
Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.
That said, we do recommend some additional steps to secure your data and operations:
Click Here for your backup guide.
If you have any questions about backup your data, please feel free to reach out to our support team via Jonas Connect.
Regards,
The Jonas Team
Attention Required – UPDATE on Jonas Communication
We previously communicated a local email outage where our staff experienced a disruption to their email service.
We have recently rectified the situation, and communication has been restored to regular channels.
We sincerely appreciate you using our alternative avenues of communication during this time, and we look forward to resuming our regular forms of communication with you.
Here is a refresher on how you can reach us:
Thank you very much for your patience as we dealt with this disruption,
The Jonas Team
KB FAVES for November are here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Support Analyst, Peter Wan.
Regards,
The Jonas Team
ATTENTION REQUIRED: Nov 16th Software Update Delayed
The Software Update, for Jonas Cloud customers, scheduled for Nov 16th, 2021 is delayed.
Regards,
The Jonas Team
ATTENTION REQUIRED: Jonas Software Updates
A Jonas Web App update will be taking place on October 14th, and a Jonas Software update will be taking place on November 16th.
Regards,
The Jonas Team
Attention Required – Jonas Technical Issues Update
Please be advised the telephone number for the Support Team has been updated
Here is how you can communicate with our support team:
Please note that this number is temporary, and will be disconnected after the technical issue has been resolved.
All previously communicated ways of reaching Jonas staff remains the same.
Regards,
The Jonas Team
Attention Required – We’re experiencing email interruptions.
Please be advised that the the Jonas staff are experiencing a local email outage. With this disruption our email service is not fully operational and emails sent to our staff, including our support department, may not be received.
Please forward this on to colleagues that may need to reach Jonas.
During this outage, here are the different ways you can reach us:
We apologize for any inconvenience this is causing and we are working diligently to restore email service as soon as possible. Further communication will follow with an update once the outage has been rectified.
Regards,
The Jonas Team
KB Faves for October are here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Support Analyst, Murad Ahmed.
Regards,
The Jonas Team
Jonas Software Update
A Jonas Software update is scheduled to take place. Please see dates and times below for cloud and non cloud users.
A complete listing of the Features and Fixes included in this Jonas Software release are available HERE.
The newest versions of Jonas 2018 and 2021 will be available for download on Jonas Connect the afternoon of October 14th. To upgrade to Jonas 2018 from 12.8 or earlier, please reach out to our Account Management team. If you are already on Jonas 2018 or 2021, visit the Downloads page. Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.
You will receive the newest version of Jonas 2021 on November 16th at 5:00 AM your local time. You will receive additional communication related to this update, closer to the scheduled date.
Regards,
The Jonas Team
Web App Update
A Jonas Web App update will be taking place on the morning of Thursday, October 14th, 2021.
We will be performing a product update to the Jonas Web Applications at 5:00 AM your local time. The following applications will be automatically updated:
A complete listing of the Features and Fixes included in this Web App release are available HERE.
You will receive a reminder email about the Web Application update on October 12th 2021.
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to this October 14th update***
Your server will update automatically at 5:00AM Local Time the morning of October 14th 2021. Please ensure that your server is able to run uninterrupted between 5:00AM and 5:30AM local time.
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
Regards,
The Jonas Team
Thanksgiving Day Monday October 11 – Long Weekend in Canada
The support team at Jonas wishes all of our Canadian clients a safe and happy Thanksgiving Day long weekend!
Regards,
The Jonas Team
Jonas Support Phone/Email System is Back Up
Earlier today we experienced an unexpected interruption to our email and phone systems.
Please note that as of 2:30pm EDT, our email and phone systems are back up and running.
Thank you for your patience. We apologize for any inconvenience this may have caused.
Regards,
The Jonas Team
Attention Required – Jonas Support Phone & Email System Outage
Please be advised that we are currently experiencing an unexpected interruption to our email and phone system and access to the 1800-352-6647 Jonas phone number is currently unavailable.
To log an emergency case please use https://connect.jonasconstruction.com.
We are actively working on restoring service as soon as possible. This post will be updated once the interruption is resolved. We apologies for any inconvenience.
Regards,
The Jonas Team
Jonas Forms Webinar
Introducing Jonas Forms! Join us for an overview of the new Jonas Forms application that is included with Jonas 2021.
A tool designed to help you build forms, such as invoices and work orders, Jonas Forms will be your go-to tool to keep your business looking professional with customers and vendors.
We’ll be covering:
Regards,
The Jonas Team
ATTENTION: Reminder to backup your Jonas data!
We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks. If you are hosting your own data, we don’t want you to get caught without access to it!
Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.
Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.
That said, we do recommend the some additional steps to secure your data and operations:
Click Here for your backup guide.
If you have any questions about backing up your data, please feel free to reach out to our support team via Jonas Connect
Regards,
The Jonas Team
ACTION REQUIRED: Enhancing User Experience and Security of The Jonas Cloud
In our on-going effort to provide the most effective user experience and increase data security, we are upgrading the Jonas Cloud by switching to the new, Jonas Cloud Virtual Desktop running on the new and more secure Azure Virtual Desktop. Once we upgrade The Jonas Cloud, we will enable you to use the new capability – at no additional cost to you.
IMPORTANT NOTES:
To enable you to use the upgrade to The Jonas Cloud, we are requesting you to do three things:
To enable you to use the new upgrade to The Jonas Cloud, please notify and alert your colleagues you and your colleagues will need to perform the following action items:
Your new login name will appear like this: John Johnson JJohnson@myCompany.TheJonasCloud.com
We will send you the list of new usernames prior to the enablement.
Pick a date and time for us to perform the upgrade and enable you to use the upgrade.
During this time, your Jonas Cloud will be unavailable, and any open sessions will be forced to log off. Please pick a time outside your business hours.
Click to select an available date and time slot on here: https://calendly.com/jonascloud
Note: If, at any point during this phase of the upgrade, you have trouble accessing Jonas Software using The Jonas Cloud, please contact Jonas Support to log a ticket and specify it is in regards to the “upgrade of AVD”.
Regards,
The Jonas Cloud Team
Holiday Hours – Labour Day – USA and Canada
The support team at Jonas wishes everyone a happy and safe long weekend.
Emergency pager service will be available during Labour Day Monday, September 6th, 2021.
We will be back to regular support hours on Tuesday, September 7th, 2021.
Thank you for your continued support and partnership!
Regards,
The Jonas Cloud Team
KB Faves for August are here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Specialist, Matthew Martin-Ellis.
Regards,
The Jonas Team
ATTENTION REQUIRED: Software update for all Jonas Cloud customers
***Please Note, if you are on Jonas Cloud, no action is required of you***
What is Occurring?
On August 17, 2021 we’ll be rolling out the product update for the latest Jonas version.
What Action Do I Need To Take?
This update will automatically be occurring on August 17, 2021 at 4:00AM (local time). We ask that all users are logged off the cloud between the hours of 3:00am-5:00am local time. The software update will be completed by 5:00am (local time).
Regards,
The Jonas Cloud Team
ACTION REQUIRED – Payroll Only Update – Kansas and Ohio
***Please Note, if you are on Jonas Cloud, no action is required of you***
Who’s affected?
All customers that process Jonas Payroll in states of Kansas and Ohio.
Summary Statement
Please be advised that the payroll update labelled “July 2021 Payroll Only Update” now contains updated withholding tables for the states of Kansas and Ohio.
When & What is happening?
The 2021 Payroll Only update has been recently updated in order to account for withholding table changes for Kansas and Ohio. Please note:
If this impacts me, is there anything I need to do?
This update impacts both Jonas Cloud customers, and Customers who host their own data (either on-premise or in their own cloud storage)
If I need anything more, where can I find it?
For this Payroll update, all the information you need is within this email. That said, you can find all Knowledge Base articles on Payroll HERE.
If you have any questions about the product, or are experiencing issues, please reach out to our support team via Jonas Connect.
If there is more info coming, when can I expect it?
This is the only planned communication related to this update.
Regards,
The Jonas Team
ATTENTION REQUIRED: “Sunsetting” Jonas Version 12.8
Firstly, what does ‘sunsetting’ mean?
Sunsetting means that we will no longer provide product updates and enhancements for version 12.8.
That said, here are TWO IMPORTANT NOTES:
What’s driving the decision to sunset version 12.8?
We are “sunsetting” version 12.8 so that we can focus on releasing the latest and greatest version of Jonas software – version 2021. Version 2021 contains many new enhancements, fixes and security improvements. This version will also serve as our foundation for unique and powerful innovations, which will increase your capacity to achieve your business objectives.
Could you tell me more about Jonas 2021?
We will be posting more information about Jonas 2021 release date, as well as information on all of the exciting and powerful enhancements that it contains, which we strongly recommend for our clients to use. To that end, we’ll also provide guidance on how to effectively upgrade to this version.
I’d like to learn a bit more about sunsetting and Jonas 2021, who should I contact?
We encourage you to contact your Jonas Account Manager account.manager@jonasconstruction.com for any questions or concerns. We are always enthused to collaborate with you about updating your Jonas Software or address any concerns.
Thank you very much for your continued partnership.
Regards,
The Jonas Cloud Team
ATTENTION REQUIRED: Software update for all Jonas Cloud customers
What is Occurring?
On August 17, 2021 we’ll be rolling out the product update for the latest Jonas version.
What Action Do I Need To Take?
Regards,
The Jonas Cloud Team
ACTION REQUIRED – July 2021 Payroll Update
***Please Note, if you are on Jonas Cloud, no action is required of you***
Who’s affected? – All customers who process payroll in Idaho and New York State.
Summary Statement
If this impacts me, is there anything I need to do?
This update impacts both Jonas Cloud customers, and Customers who host their own data (either on-premise or in their own cloud storage)
If I need anything more, where can I find it?
If there is more info coming, when can I expect it?
Regards,
The Jonas Team
Holiday Hours – Civic Holiday – Monday, August 2nd
Support holiday hours will be in effect for: Monday, August 2nd, 2021 from 8:30am to 5:00pm (EST).
After-hours emergency service will be available after those times. We will be back to regular support hours on Tuesday, August 3rd, 2021. Thank you for your continued support and partnership!
Regards,
The Jonas Team
KB Faves for July are here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Internal Trainer, Sujaan Kunalan.
This month, we’re doing a special Jonas Cloud edition of KB Faves. If you’re not hosting your Jonas on Jonas Cloud, and are interested to learn how you can, reach out to our Account Management team.
Regards,
The Jonas Team
ACTION REQUIRED: Jonas Software Updates
Please note the three following updates:
Regarding the Web App Update
Please note, no action is required. Your Jonas web application updates and backups are taken care of by our Jonas Cloud team.
Regarding the Software Update
Regarding the Product Update, this will be completed in the coming weeks. We will keep you apprised of the date & time.
Regarding the Web App Update
***Attention Administrators – please ensure that you complete a backup of your DataMart database prior to this update***
On the morning of Wednesday, July 14th, the following applications will be automatically updated:
Your server will update automatically at 5:00AM Local Time the morning of July 14th 2021. Please ensure that your server is able to run uninterrupted between 5:00AM and 5:30AM local time.
**On Wednesday, July 14th, Jonas Software Updates will be available on Jonas Connect for version 12.8, 2018 and Jonas 2021(Beta).
To upgrade to Jonas 2018, please reach out to our Account Manager. If you are already on Jonas 2018, 12.8, or the 2021 beta program, visit the Downloads page.
Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.
A complete listing of the Features and Fixes included in this release are available HERE.
Regards,
The Jonas Team
Holiday Hours – Canada Day – Thursday July 1st
Support holiday hours will be in effect for: Thursday, July 1, 2021 from 8:30am to 5:00pm (EST).
After-hours emergency service will be available after those times. We will be back to regular support hours on Friday, July 2nd, 2021. Thank you for your continued support and partnership!
Regards,
The Jonas Team
KB Faves for June are here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Analyst, Tracy Clubine:
Regards,
The Jonas Team
ACTION REQUIRED – July 2021 Payroll Update
The July 2021 Tax Tables are now available for download.
Who’s affected?
Summary Statement
If this impacts me, is there anything I need to do?
This update impacts both Jonas Cloud customers, and Customers who host their own data (either on-premise or in their own cloud storage)
Please be advised even if you do not have New Brunswick payroll, you will still receive a message when calculating taxes for any pay ending dates between June 20th and June 30th. The message will ask if you want to use the July tax tables – the message can be ignored (i.e. can be answered No or Yes) if you do not have New Brunswick Payroll.
***Jonas Cloud Customers will automatically receive the update on June 22nd, 2021 at 5:00 AM local time. No further action is required***
Regards,
The Jonas Team
Tune-in to our roundtable ‘Covid & Construction: 2020 a year in review
Almost part way into 2021, we find ourselves looking back on 2020, and trying to make sense of what happened last year in the construction and service industry.
In order to start piecing things together, and to get a real sense of what other companies went through, tune-in to our Roundtable on June 3rd, at 2pm Eastern.
We spoke with 3 established construction & service companies about:
Reserve your spot here to hear their thoughts and opinions on – Covid & Construction: 2020 a year in review!
Our roundtable members are:
Regards,
The Jonas Team
KB Faves for May are here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Customer Solutions Specialist, Shannon Jackson:
Regards,
The Jonas Team
Holiday Hours – Victoria Day – Monday May 24th Long Weekend
Support holiday hours will be in effect for: Monday, May 24, 2021, from 8:30am to 5:00pm (EST).
After-hours emergency service will be available after those times. We will be back to regular support hours on Tuesday, May 25th, 2021.
Thank you for your continued support and partnership!
Regards,
The Jonas Team
ATTENTION: New “File Transferring Process” in the Jonas Cloud
To improve security and performance when transferring files between the Jonas Cloud and your workstation, we are transitioning from the Q-Dir solution to the Microsoft OneDrive solution. Over the coming weeks, we will be enabling MS OneDrive on your Jonas Cloud instance so that you can setup, configure and use it.
Who is impacted by this?
If you are currently using Jonas Cloud as your hosting option, this impacts you.
IMPORTANT: We will provide you training materials in the form of KB Articles and Training Videos.
For a short time, you will be able to use both Q-Dir and MS OneDrive. This timing overlap is intended to enable you to use Q-Dir, while familiarizing yourself with MS OneDrive. Once you’ve gained confidence using MS OneDrive for your file transferring requirements, we’ll remove Q-Dir from your Jonas Cloud instance. From that moment forward, MS OneDrive will then be your more secure and faster file transferring solution.
Jonas Cloud “MS OneDrive Early Adopters” are very pleased with the increase in performance and speed, so we are very excited to launch MS OneDrive on the Jonas Cloud!
Here are the two key dates to remember:
As we get closer to these dates, we will be sending you more emails reminding you of these dates; and providing you access to the KB Articles and Training Videos for MS OneDrive.
Regards,
The Jonas Team
ATTENTION REQUIRED: Software update for all Jonas Cloud customers
ACTION REQUIRED – Ontario has lowered the Maximum Assessable Earnings. Effective immediately, please update Ontario WCB/WSIB Maximum Assessable Earnings in Jonas.
What is Occurring?
On May 17, 2021 we’ll be rolling out the product update for the latest Jonas version.
What Action Do I Need To Take?
This update will automatically be occurring on May 17, 2021 at 4:00AM (local time). We ask that all users are logged off the cloud between the hours of 3:00am-5:00am local time. The software update will be completed by 5:00am (local time).
Regards,
The Jonas Team
Ontario WCB/WSIB Maximum Assessable (Insurable) Earnings Update
ACTION REQUIRED – Ontario has lowered the Maximum Assessable Earnings. Effective immediately, please update Ontario WCB/WSIB Maximum Assessable Earnings in Jonas.
Who’s affected?
Summary Statement
If this impacts me, is there anything I need to do?
If there is more info coming, when can I expect it?
For more information, please see the “Maximum insurable earnings” section in below link.
www.wsib.ca/en/2021premiumrates
Regards,
The Jonas Team
Action Required: Hotfix on May 6th 2021
On the morning of Thursday, May 6th, we will be providing a hotfix update for Field Time, Field Manager, Jonas Documents and EBI. Please perform a backup of Data Mart prior to May 5th at 11:59pm Local Time.
Who was affected?
Summary Statement
When & What is Happening?
On the evening of Wednesday, May 5th, we will be initiating a hotfix update that will take full effect on Thursday, May 6th 2021 at 5:00am Local Time. The following identified issues will be resolved following this update:
Field Time
Field Manager
Jonas Documents
EBI
Why is this Happening?
If you are responsible for your own hosting:
If you are hosted on Jonas Cloud:
Please know that between the time of the hotfix being initiated, and when it takes full effect, there will be no disruption to your service. For the Full Release Notes, please click HERE.
Regards,
The Jonas Team
Attention Required – Incident Report – Script Error
Who was affected?
Note – this did not impact companies that use Jonas Cloud.
Summary Statement
What Happened?
How does this affect me?
If this impacts me, is there anything I need to do?
If there is more info coming, when can I expect it?
Regards,
The Jonas Team
ACTION REQUIRED – On May 5th 2021, the Jonas SSL Certificate, jonas.jonasportal.com, will be expiring
Who’s affected?
Summary Statement
How does this affect me?
If this impacts me, is there anything I needs to do?
If I need anything more, where can I find it?
If there is more info coming, when can I expect it?
Regards,
The Jonas Team
KB Faves for April are Here!
Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Internal Trainer, Sujaan Kunalan.
Regards,
The Jonas Team
Jonas v.2021: 10 Reasons to Join the Early Release Program
Jonas is delighted to invite you to join our Jonas 2021 Beta (Early Release) program. Enjoy the newest and most exciting features of the latest Jonas Software version while helping to make this our best release yet.
Here are 10 Reasons to Join the Jonas v.2021 Early Release Program
You will…
To learn more and become a part of the Jonas 2021 Early Release Program, click here.
Regards,
The Jonas Team
ATTENTION REQUIRED: Maintenance to the Jonas Communication Service
On April 20th and 27th, there will be scheduled maintenance completed on the Jonas Communication Service (JComm), which will result in a momentary outage.
Who’s affected?
Summary Statement
What is occurring?
Why is this happening?
How does this affect me?
If this impacts me, is there anything I needs to do?
If there is more info coming, when can I expect it?
Regards,
The Jonas Team
ACTION REQUIRED – Avoid Service Interruption
Who’s affected?
Summary Statement
Why is this happening?
How does this affect me?
If this impacts me, is there anything I need to do?
If I need anything more, where can I find it?
If there is more info coming, when can I expect it?
Regards,
The Jonas Team
ATTENTION REQUIRED: Notice of Jonas Cloud outage!
Earlier today, between the hours of 1:30pm EDT and 3:30pm EDT there was an issue that prevented Jonas Cloud users from launching Jonas apps.
This affected all customers who use Jonas Cloud as their hosting platform for Jonas. At 1:50pm EDT, the Active Directory service became no longer available. The Active Directory is responsible for user authentication and password verification.
This means that without this functionality, users trying to launch the Jonas Apps would not have been verified, and therefore seen an error.
As of 3:30pm EDT, this issue is no longer affecting any users, and has been resolved. The Active Directory was restored, thereby providing authentication and verification for users as they launch Jonas Apps. In order to ensure that this does not happen again in the future, we have made architectural changes to the Jonas Cloud infrastructure.
We apologize for the interruption of service to your workday.
If there is more info coming, when can I expect it?
Regards,
The Jonas Team
ATTENTION REQUIRED: Software update for all Jonas Cloud customers
What is Occurring?
On March 15, 2021 we’ll be rolling out the product update for the latest Jonas version.
Regards,
The Jonas Team