While change is a necessity for most businesses, employees are often resistant when it will challenge their day-to-day habits. When it comes to implementing new technology, the way in which change is managed can make the difference between success and failure.
Although change management has been an integral part of the implementation process for several decades, studies reveal that 60-70% of organizational change projects continue to consistently fail. Further, companies without effective change management are only able to capture a 35% return on investment.
As such, when introducing new technology to your company, a change management process that is managed in phases and leverages the necessary internal management resources is essential to success.
Before starting an IT implementation project, it’s important to establish a clear and concise vision and direction for the process. Employees will feel more invested and valued while working toward a common goal and therefore the likelihood of a successful implementation increases.
This article examines the change management process for an IT implementation project in four key phases.
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