Your Customers Self-Service Portal
Complete visibility into your customers’ day-to-day interactions with your business.
Give your customers online access to create service work orders, reports, equipment history, and allow them to navigate all of their invoices and service contracts.
WHAT OUR CLIENTS SAY:
Empower Your Clients
Provide your customers a secure location where they can manage all aspects of their jobs or work orders.
Streamlined Work Order Management
Reduce email and phone WO requests, and allow your customers to create and manage work orders in one place.
Complete Service Items and Contracts Management
For your customers with equipment, use our eService portal to view all relevant equipment information.
Your Competitive Edge
Providing your clients with round-the-clock support can give you a competitive advantage with existing clients and new businesses. Increase customer satisfaction and save your organization time supporting your clients with a self-service portal.
Whitelabel As You Wish
Maintain your customer experience by whitelabeling your self-service portal. Keep it fully on-brand with customization options.
Detailed reports for better decision-making
Reporting tools improve the decision-making process. Giving your customers the ability to run their own reports puts the power in their hands. Make their lives easier with the following reports and functionality.
Keep Your Data Safe and Secure
Use security features to ensure that sensitive data remains safe at all times. The following features provide you the flexibility to be as secure as you need to be.
Jonas Cloud Takes Your Service Management Needs to the Next Level
Provide easy access to service-related information any time, anywhere. Allow customers to access work order details, drill down into invoices and supporting documents, from any connected device. Provide them with the right tools they need in order to communicate efficiently and make better decisions.
Client Case Study
As their service business continued to grow and evolve, BAULNE determined that it was time to start looking for a more complete, fully integrated software solution.
Frequently Asked Questions
One of the ways construction and service-based businesses improve their customer relationships is through transparency. Being transparent means you increase your trust-factor while also streamlining communications. Giving your customers access to create service tickets, view invoices, and approve documents means that they are no longer reaching out to you to address every business need. In a sense, they can help themselves, which consequently frees up your time.
Implementing a customer portal allows you to use it as an added value proposition. In short, the client portal is a great selling feature. Offering a client portal highlights the value of working with your company. Clients want to be involved with their construction projects and by providing a client portal, you’re allowing them to be included while making your entire workflow smoother.