Support

We believe in keeping promises.

As with any good investment, your software should continue to grow, meeting the ever changing needs of your business.

It should remain dynamic and protected against time. Our Software for Life Maintenance Policy is our commitment to accommodating the rapidly changing business environment and reflects our continual consideration to the trends and economic realities that impact your daily operations. Unlike other companies which charge for major product upgrades, we do not. Through our Software For Life policy, we guarantee commitment to enhancing and developing applications that best suit the long term technology needs of our clients.

 

We are able to offer the Software for Life Promise, in part, by way of the financial stability afforded to us by our parent company, Constellation Software Inc. (CSI). CSI is the 2nd largest software company in Canada and has won prestigious awards, including being named as one of Canada’s 50 Best Managed Companies.

Professional Services Training Team

We stand behind our product and always strive
to be the best.

 

We care about your experience and success using
Jonas Construction Software. Our Professional
Training team has a comprehensive customer
support program to ensure you will always
be well taken care of.

George Jackson
George Jackson

Professional Services Manager
Jonas Enterprise

Parham Mousavi
Parham Mousavi

Director of Operations
Jonas Premier

Training

Our comprehensive training program will ensure your team is capable and confident with the software from day one.

 

The training schedule will be customized based on your availability, and each session is recorded. We design specialized tracks for key roles and focus on workflow processes. You have an unlimited number of attendees, and they will receive certification after they complete the training.

Designated Customer Support

We believe great support after implementation is just as crucial as the support you get in the beginning, so we have staff dedicated to your ongoing success as a user.

 

They will understand your business, teach you about new features as we launch them, and ensure you’re getting the most out of Jonas Construction Software. And of course, you’ll have their number so you can contact them any time you need help.

24x7 Emergency Support

Our software will be the backbone of your business – and we don’t take that role lightly.

Whenever you need us we’re here for you. We respond to high priority calls within 1 hour and resolve them within 4 business hours. Our response-time commitment will be detailed in your agreement.

Continued Learning and Support

As our motto states, you have “software for life” when you become a Jonas client. We are continuously developing and improving our software to complement your business requirements and industry demands.

 

To help you stay on top of ongoing software developments, we provide a wealth of information through self-help articles and a customer-centric discussion space on Knowledge Base and Jonas Forum. With these platforms available on your client portal, Jonas Connect and a dedicated Customer Support team, we hope to expedite the resolution process for any system issues as quickly as possible.

Methodology

1 Kick Off 2 Training 3 Go Live & Support
Timeline
2-3 Days 1-3 Months Ongoing
What We Need & What We Do
  • In-depth file and systems review
  • Complete Customer Process Understanding
  • Training map of people to process
  • Task training customized to each person and process
  • CSM fully available for first week of go-live
  • Ongoing hands-on support
What to Expect & We Provide
  • Training Schedule
  • Excel Mapping Files for all core system areas
  • Business Process Mapping
  • Jonas Certification process for each employee
  • Fully recorded online sessions for people to review
  • Full standard documentation provided
  • Videos of all online training sessions and “How-To” Videos provided
  • Full Consulting to ensure as business changes your Jonas Solution adapts as well
  • Continued learning and support through Knowledge Base and Jonas Forum
  • in addition to your dedicated Customer Support team.
Outcome
  • Clear delineation of tasks from both sides
  • Comprehensive understanding of the project, processes, and people
  • Full understanding of Jonas and how to complete day-to-day functions
  • Dedicated Customer Success Manager
  • 24x7 Phone Support
  • Faster resolution of issues when they arise and increased Jonas knowledge in a variety of subject areas.