Disconnected From The Beginning
From the outset, Dorsett Technologies could not get on the same page with their software system, Maxwell American Contractor. One of the main reasons this occurred was due to a lack of understanding about what Dorsett was trying to achieve.
As Patricia, Project Coordinator at Dorsett stated, “With the third-party, outsourced trainers that were assigned to us by Maxwell, we never really felt like they understood us as a company and all of the different facets of our business.”
Another issue Dorsett had with Maxwell was the level of support they received. “We consistently had unresolved cases with Maxwell, and some were never solved at all, even until we decided to make the switch to Jonas,” stated Patricia. When Maxwell was eventually acquired by Viewpoint, Dorsett continued to experience the same kind of issues, and it became quite evident that a change was necessary.
Why Jonas Construction Software
The process was entirely different with Jonas Construction Software. Not only was Dorsett up and running within only three months, but the training they received truly put them in a position to succeed. “The trainers we had were extremely knowledgeable and were very honest with us from the beginning. During the initial kick-off, they really took the time to understand our business needs, which made the whole training process that much smoother,” Patricia stated.
Even after Jonas Construction Software was fully deployed, Dorsett has continued to receive best-in-class support from Jonas, which has allowed them to focus on running their business. With Jonas in place, their employees are much more satisfied, which has improved office morale and productivity as well.
