Contractor Dispatch Scheduling Software
Manage your technicians and equipment all from one view
Streamline your scheduling and technician assignment. Get technicians, equipment, and materials to the right place at the right time with Jonas scheduling & dispatch service management software.
Reduce time-consuming and tedious tasks, and give your dispatchers full visibility into resources.
- Better manage your technicians and process work orders easier.
- Send new work orders to the closest qualified technician through their mobile device.
- Save your techs from the inconvenience of coming back to the office by having them complete work orders from the field.
- Live views of work order status, truck location, and calendar.
- Schedule and view work orders by day, week, month, or a specific period of time.
- Eliminate double and triple entry with complete integration.
- Handle more tasks and be more productive.
WHAT OUR CLIENTS SAY:
Dispatch Scheduling Functionality
Drag and Drop Functionality
Assigning and re-assigning the right techs to work sites is fast with drag-and-drop simplicity.
- Keep timelines accurate with real-time scheduling
- Drag and drop work orders to each technician’s schedule
- Assign work orders to multiple techs
- Attach documents to work order for techs on site.
Mobile Capabilities
Send work orders directly to the technician’s mobile device to keep everyone in touch and up to date. Capture real-time data straight from the field to gain visibility into costs, progress, and service schedules.
- Technicians can access all work order details from the field
- The technicians can create, schedule, or update work orders from mobile devices
- Technicians can take action in the field with real-time alerts
- Easily look up work history, upload pictures, make notes, and capture signatures
- Schedule and plan from anywhere with mobile functionality
Dispatch Scheduling Dashboards
Customize the dispatch board to optimize your scheduling needs.
- Each dispatcher can create and set up their own dispatch board.
- Filter the dispatch board by technician, occupation code, territory, types of work, priority, sales categories, and by customers.
- Use reports and dashboards for data-driven analytics
Multiple Dispatch Views
No more switching in and out of screens! Customize how your team views the schedule according to specific roles and requirements.
- Schedule multiple technicians from one view
- Create multiple, user-definable views
- Apply unlimited filters and groupings
GPS Routing
New work orders created on the fly? Use GPS routing to assign the closest technician to the job.
- Find the nearest technician to the worksite.
- Stay up to date on truck and technician locations.
- Reduce travel time and improve customer satisfaction.
Faster Billing Cycle
Increase the speed from quote to billing. Reduce tech visits to the office. No more blurry work order photos or errant work order emails.
- Update and invoice work orders directly from any mobile device
- Attach images and documents from the work site
- Send prompt billings and invoices
- Improve cash flow and customer satisfaction with faster billing cycles
Migrate Your Dispatch Scheduling to Jonas Cloud
Embrace a cloud environment with Jonas Cloud. Dispatch technicians more efficiently, compared to the manual process, and gain you full visibility of your teams so that you know where all your field technicians are at any time. Identify the right technicians for service jobs while working from the cloud.
Client Case Study
Aiming to reduce the number of manual processes as well as grow their business, Malek quickly realized their legacy software was not able to handle their needs.
- Doubled revenue with the same amount of back-office staff
- Operation efficiency improvements from top to bottom
- Increased both employee and customer satisfaction
- Ability to better manage technicians and process work orders
- Reduced amounts of manual processes on both the job and service side of the business
- Effective decision making
Frequently Asked Questions
Dispatch scheduling software provides service managers and dispatchers a 360-degree view of their dispatching process and technicians. It tracks work orders from the quote all the way through billing.
Modern and connected dispatch scheduling software uses GPS tracking and other advanced technology tools so that your dispatchers can do their job – managing ongoing work orders and staying on top of the field team.
A dispatching tool allows you to optimize your technicians’ service routes, providing you with an opportunity to improve customer satisfaction and billing time.
More importantly, the use of advanced dispatch scheduling technology can significantly improve communication between field workers and office staff. Smart technology supplies real-time status updates on service job status, while the live dashboard enables dispatchers to assign new service jobs in just a few clicks. This way, you will be well-equipped for the challenges and opportunities facing the modern construction and service industry.
Don’t Let Your Construction
Business Fly Blind!
Optimize your workforce and resources management with fully integrated dispatch scheduling software. Save time and improve customer service while taking on more jobs.
