Field Service Management Software
Start, track and complete work orders from the field with complete visibility and collaboration with the back office. Get real-time insights into PMAs and service costs with just-in-time reporting, so you can improve productivity and cash flows.
Empower your field and back office staff with workflow automation and enhance operational efficiency.
Jonas fully integrates field service management with document management, payroll, and accounting modules.
Jonas’ Field Service Management software gives your back office staff the details directly from the field when they’re submitted, increasing productivity and protecting profits.
- Faster invoicing and better cash flow control.
- Dynamic scheduling and the ability to undertake urgent tasks more efficiently.
- Parts and inventory management and equipment tracking to charge costs to work orders.
- Create, manage, renew, and schedule planned maintenance agreements.
- Allow service technicians to input work hours directly from the job site.
- Store, collect and share documents securely in a centralized location.
WHAT OUR CUSTOMERS SAY:
With Jonas, we were not only able to identify a 15% technician unbillable rate, but we could also specifically identify the unbillable hours of each location, giving us the ability to better manage each individual location and make the appropriate corrections as required.
Dustin Pohlman
Engineer – All Temp Refrigeration
Field Service Management with Mobile Functionality
Time Savings With Jonas
Save time by reducing manual entry. Input labor hours directly from the work site.
- Track, record, and adjust labor hours and schedules to keep work orders and projects on time and on budget.
- Reduce time spent looking for physical documents and use. search and retrieval functions to quickly find the right documents.
- Share and transfer documents between service techs for faster collaboration.
Сontrol Everything in One Place
Gain better control over cash flow and your field operations with Field Service Management software.
- Avoid lost revenue by eliminating delayed or missed billings.
- Monitor data that is important to you on one screen with customizable dashboards.
Sync Your Field and Office Operations
Enable your field and office staff to capture and access work order data in real-time for better collaboration and communication.
- Reduce double entry and redundant paperwork.
- Work more efficiently on your tablet, smartphone, or laptop.
- Leverage more accurate accounting data with just-in-time reporting.
Improved Collaboration
Keep service managers and techs connected with the back office through one fully integrated construction software.
- Centralize document storage.
- Accurately track employee hours and enhance team transparency.
- Streamline payroll process with timely data.
Complete Document Tracking
Improve document organization and avoid lost work orders, invoices, images, and files with digital document management.
- Reduce paperwork and store documents in a centralized location.
- Reduce data entry and errors from double data entry.
Increased Accessibility
An easy-to-use, customizable dashboard allows managers to view all aspects of a job from one integrated location.
- Improve communication with document management and real-time work status tracking
- Service Management dashboard provides instant access to handle unbilled work orders.
- Maintain service schedules and help service managers achieve technician profitability.
Enhance Visibility
Gain insights into how jobs are performing with dispatching functionality.
- Dashboard view includes access to all necessary documents, service history, and schedules.
- Become proactive rather than reactive with access to all work order details.
- Ensure work orders stay on time and on budget.
Jonas Cloud Makes Your Field Service Management Available, Accessible, and Secure.
Access field information anytime, anywhere. Manage your PMAs and Work Orders from any mobile device with an internet connection. Enter field time from the job site and access equipment and scheduling in just a few taps.
Client Case Study
The WISL Group is the leader in delivering industrial and heavy commercial specialty construction services for commercial and industrial clients.
In order to better integrate their functional areas and improve their business processes, the WISL Group wanted a software solution that could replace their legacy system while enhancing the overall efficiency and productivity of their operations.
Having Jonas in place has provided WISL with:
- The ability to complete jobs more efficiently while increasing the productivity of operations
- Centralized document management system
- Better visibility to the entire organization
- Reduced the need for additional back office staff
- Decreased manual work
Frequently Asked Questions
Jonas’ Field Service Management (FSM) software module helps you manage field service operations such as work order management, dispatching, inventory management, vehicle tracking, scheduling, and more. While each service call may have unique issues, there are common concerns that arise at all field service companies:
The absence of workflow control and overhead with paperwork when all documentation is handled in Excel or on paper does not provide adequate analytics and can lead to data duplication or missing.
Invoice delays if technicians fill data in the system at the end of the working day.
Risks of losing your customer base if a technician leaves or retires.
If your concerns are in this list, it is time to think about introducing a field service management module such as Jonas’ Construction Software into your work process.
If you’re still using workaround methods to handle service paperwork, these concerns are familiar to you:
- Field employee paperwork piles up, while important data is lost
- Manual entry and double-billing is inefficient and inaccurate
- Loss of integration causes siloing, costing significant efficiency
- Project managers feel disorganized and can’t easily manage projects or schedules
Manage your Service Operations
More Efficiently from Start to End.
Unite your field operations and office with integrated field service management software from Jonas.
