Ensure that on-site equipment is well-maintained, in good working order, and safe.
- Design your own preventative maintenance agreements.
- Tailor-made agreements to meet customer requirements.
- Access the service checklists for planned maintenance.
- Capabilities for creating multiple agreements for multiple sites, and the ability to attach them to master agreements.
- Make better decisions with access to historical service knowledge.
- Store and access all agreements and supporting documentation.
WHAT OUR CLIENTS SAY:
Preventative Maintenance Contracts Functionality
Easily Manage a Planned Maintenance Agreement
Create multiple preventative maintenance tickets with the click of a button and assign them through the dispatch board.
- Identify which service agreements require visits during specified periods.
- Automatically schedule and assign service tickets on the dispatch scheduler board.
- Go paperless and send prepared tickets to employees’ mobile devices (i.e. iOS or Android smartphones and tablets).
Fully customize your preventative service agreements
- Define the start and end date of the service contract.
- User-defined service and billing frequency.
- Select which piece of equipment requires maintenance during each visit.
- Pre-defined to-do checklist for equipment maintenance.
Access Previous Service History
Field Technicians can access full work history and identify issues before they occur. This allows you to provide maintenance more efficiently
- Identify up-sell opportunities while onsite.
- Review equipment warranty information.
- View full site visit history from the field.
Flexible Billing Options
Create a service contract either time of service or on a scheduled basis to save time and become more productive in the process.
- Bill customers on a set schedule or a one-time basis. You can also bill for time and material, as well as special services or rentals.
- Automatically match costs and revenue for preventative maintenance agreements.
- Implement the most efficient and profitable way to bill your customers.
Automatic Renewals
Use automatic renewals to cut back on admin time, and create smooth annual transitions for your customers.
- Generate reports and run inquiries on upcoming contracts that are expiring.
- Identify opportunities for increased revenues, by percentage or dollar amount, prior to renewals.
- Ensure your site equipment is up to date for scheduled renewals.
Empower Your Customers
- Customers can create their own work tickets.
- Easily look up A/P balances.
- Browse through work order history, photos, and warranty.
- Access previous service history based on site location.
Jonas Cloud Takes Your Preventative Maintenance Contracts to the Next Level
Enjoy access to your preventative agreements any time, anywhere. Drill down on contracts and supporting documents from any device, and view all the tickets and appointments on the dispatch scheduler board. Conveniently avoid dealing with backups and enjoy peace of mind knowing your information is secure in the cloud.
Client Case Study
growing their business, enhancing customer satisfaction, and integrating their functional areas, BCI realized that their previous software system no longer meets their needs going forward.
Having Jonas in place has provided BCI with:
- An increase in service revenue of about 20%
- An increase in the number of technicians from 13 to about 18, which represents about 40% growth
- Access to real-time cost information for each job
- Better visibility and tracking of each job
- Easier service dispatch
Frequently Asked Questions
Preventive maintenance refers to periodical general servicing and emergency repairs performed by the preventive maintenance provider that holds an agreement for the facility. Preventative maintenance has many benefits for the property or equipment owner, as it decreases energy consumption, boosts equipment life, decreases downtime, and significantly improves comfort and safety.
Preventative maintenance contracts are an excellent additional source of revenue and they also help improve customer satisfaction. When you have a large contract base, you do not risk becoming dependent on just one account. Preventative maintenance also ensures a more predictable cash flow, since the cost of the agreements over an extended period protects from dips in revenue. Thanks to the sophisticated service management software, you can perform better labor planning and forecasting.
Preventative maintenance contracts must define the duration and frequency of servicing, pricing, and payment schedule. It should also include a list of the equipment that will be serviced.
Additionally, a good contract should also outline the steps to take if the equipment breaks due to natural disasters or other unforeseen circumstances.