Summary
Philip McLachlan joined Chico Electric as IT Director and found a company in trouble. They had an ERP in place but barely used it. A significant portion of daily operations ran on spreadsheets. Duplication was widespread and efficiency was suffering. Producing job costing reports for the executive team took close to a week.
After moving to Jonas, that same reporting took just a couple of clicks. Jonas also brought document management into the workflow. The team can now attach documents directly to transactions. When customers call with questions, Chico Electric responds faster and serves them better. McLachlan has implemented multiple ERP systems throughout his career. He is direct about what sets Jonas apart. The support is his favourite thing about the platform. No other ERP he has worked with came close to the level of support Jonas provides. He also points to the implementation process as a key differentiator. In his view, an ERP succeeds or fails based on how it gets implemented. Jonas delivered the strongest implementation experience of his career.
