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Malek Inc. Mechanical And Plumbing Contractors Case Study


Malek, Inc. Mechanical and Plumbing Contractors specializes in commercial and residential heating and air conditioning systems sales, repair, and maintenance. Service is a top priority and customer loyalty is their goal.

Aiming to reduce the number of manual processes, increase the speed at which they could access information, as well as grow their business, Malek quickly realized Great Plains was not going to be able to handle their construction software needs.

Malek leveraged Jonas to improve the efficiency of their operation from top to bottom and provide them with a construction-specific software solution that could handle their business needs today, as well as in the future.

Recognizing The Problem

Prior to implementing Jonas, Malek was using Great Plains to handle all of their back-end operational needs. With Great Plains being primarily an accounting management software, job costing was difficult to say the least and Malek was quite limited in what they could do.

As Theresa Martin, Controller at Malek stated, “Life before Jonas was disorganized and it was difficult to keep track of things. We had a lot of open and duplicate work orders in our system and a lot of the work orders would be printed out and ended up being lost or never completed.”

Malek risked unsatisfied customers and the potential of even losing customers if they continued using Great Plains. With that being said, Malek determined it was necessary to make a change with their construction software and began the process of looking for a solution that better suited their needs.

Jonas Construction Software To The Rescue

Jonas Construction Software enabled Malek to grow the business, limit manual processes, and increase both employee and customer satisfaction. Through partnering with Jonas, Malek has doubled their revenue, going from about $10 million in annual revenue to $20 million currently with the same amount of back-office staff. With the Jonas Dispatch Scheduler, Malek is better able to manage their technicians and process wok orders much easier as well.

As Theresa stated, “With the Dispatch Scheduler, our customers are definitely getting better service from us. They are more satisfied now that we are able to respond to their service calls quicker and we are able to utilize our technicians more effectively as well.” With reduced amounts of manual processes on both the job and service side of the business, Malek’s employees are much more satisfied as well. By incurring less mistakes, the productivity of the office staff has increased tremendously.


Since partnering with Jonas Construction Software, Malek is running a more proficient and well-organized operation. Having all information stored in Jonas, Malek is better able to access pertinent information required for effective decision making. With Malek still growing as a company, Jonas has been able to grow with them. They have taken a disciplined approach and deployed new functionalities within Jonas as their needs grow, and the Jonas implementation and support team has been there to help them along the way.

With Jonas, they are able to process and store information quicker, allowing them to handle more tasks and be more productive as a company overall. Reducing their manual processes has helped transform the business into more of a paperless environment and has helped facilitate the transfer of information much easier. Collaboration is now much easier between the functional areas of the business and helps ensure everyone is on the same page.


Since deploying Jonas 12 years ago, Malek has improved in all facets of their business. Their revenue has grown with the same amount of accounting staff, their customer and employee satisfaction is higher, and the ability to handle and process information has increased as well. With Jonas, all of their information is integrated throughout the business and information is readily available in real-time.

Malek is now utilizing their resources more effectively, and with the Dispatch Scheduler, both their dispatchers and technicians are more productive as well. Partnering with Jonas has improved the way Malek is able to operate their business, and with Jonas in place, Malek can continue to grow at their pace backed by a fully-integrated software solution.

About Jonas Construction Software

Jonas Construction Software provides industry-leading business management and accounting software to our clients. Our fully-integrated solutions provide all of the tools that you need to increase productivity and improve your bottom line. At Jonas, we make it easier for companies to focus on what is important – their customers, their projects and their employees. We do this by streamlining their operations and giving better visibility to the entire organization. This gives your employees the tools to do their jobs better, support your customers and achieve your company goals.

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